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Reviews of Holiday Inn Eau Claire South I-94, an IHG Hotel

3 out of 5
Holiday Inn Eau Claire South I-94, an IHG Hotel
4751 Owen Ayres Court & Commonwealth Ave, Eau Claire, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 413 out of 604 reviews" "
Rating 8 - Good. 132 out of 604 reviews" "
Rating 6 - Okay. 36 out of 604 reviews" "
Rating 4 - Poor. 14 out of 604 reviews" "
Rating 2 - Terrible. 9 out of 604 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

THEODORE, Lodi

Stayed 1 night in Apr 2024
Response from Melissa C on 13 May 2024
Thank you for your review!

10/10 Excellent

Lynn

Travelled with group
It was super fun, beautiful room. The only thing I can say is they run the laundromat all night it seems to be a common thing in hotels now.
Stayed 1 night in Apr 2024
Response from Melissa C on 13 May 2024
Lynn, Thank you so much for sharing your feedback with us! Your valuable insights will play a crucial role in shaping our future experiences. We take your comments seriously and are committed to delivering the best possible service to our users. Thanks again for your contribution.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa C on 13 May 2024
Michelle,Thank you for the great review score!We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Jennette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great Steakhouse on site@
Stayed 1 night in Apr 2024
Response from Melissa C on 13 May 2024
Jeannette,Thank you for selecting Holiday Inn Eau Claire South I-94 for your stay. On behalf of my team, I would like to express our appreciation for sharing your positive feedback with us. We are happy to hear that your room was nice, and also your experience at Johnny's Steakhouse went well. We hope to have the pleasure of welcoming you back in the future!

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds aren’t the cleanest and the view is awful
Stayed 1 night in Apr 2024
Response from Melissa Carter- General Manager on 16 Apr 2024
Evelyn,Thank you for being our guest, and taking time to leave your feedback. I have shared it with our team, and we will be making changes to help continuously improve our guest experience.

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Melissa on 13 May 2024
Thank you for the perfect score!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Mar 2024
Response from Melissa Carter- General Manager on 16 Apr 2024
Lisa,Thank you for being our recent guest and sharing a positive review of our Holiday Inn Eau Claire South team! We appreciate your feedback and will share it with them. Safe Travels!

4/10 Poor

kyle

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had an issue with the toilet running the first day we told the people the counter they said they would get it fixed they did not coffee maker did not work on the second day the toilet pipe broke flooded the room completely they did not change our room or even act like they could care
Stayed 2 nights in Mar 2024
Response from Melissa C on 27 Mar 2024
I welcome your thoughts, and we are grateful you chose to stay at Holiday Inn Eau Claire South I94.We aim for our guests to be comfortable and have a lasting good impression of the hotel. I'm sorry for the issues you encountered with us during your stay. It is not what we strive for at Holiday Inn South and not our typical guest experience. Your comments will not go unnoticed, as I have shared them with our management teams from each department. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back to show you our team can do better.

4/10 Poor

Holly

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Dirty room. We almost changed rooms but decided to clean ourselves and not deal with issues.
Stayed 2 nights in Mar 2024
Response from Melissa C. on 27 Mar 2024
Holly,Thank you for staying and choosing our Holiday Inn Eau Claire South. We appreciate you as one of our guests! I apologize for your room experience, and we would have loved an opportunity to make it better while you were onsite. We always strive to provide the best service to our guests. I shared this with our hotel's management team. I'm certain that your feedback will be used as a reference for improvement with out team. I hope you'll consider us again for your future accommodation needs.Please feel free to reach out directly to me if you would like to share any additional feedback regarding your issue.

6/10 Okay

Erick, Eau Claire

Travelled with partner
Liked: Cleanliness, staff & service
The suites are dated and underwhelming.
Stayed 1 night in Mar 2024
Response from Melissa C. on 14 Mar 2024
Travis, Thank you for sharing your stay experience with the Holiday Inn Eau Claire South. We appreciate all feedback and will be sharing with our Ownership to address your comments.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and restaurant is top of the line!
Stayed 1 night in Feb 2024
Response from Melissa C. on 4 Mar 2024
Hi Jennifer,Thank you for the great review!I'll be sure to pass along the comments to Johnny's Italian Steakhouse team.Best regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Feb 2024
Response from Melissa C on 4 Mar 2024
Robert,Thank you for the 5-star review! We hope to see you again in the future!

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa C. GM on 6 Feb 2024
Lyn,Thank you for being our recent guest and taking the time to share your experience and scoring us a 5/5.We hope to welcome you back again in the future!Safe Travels,

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa C on 30 Jan 2024
Brianna,Thank you for staying with Holiday Inn Eau Claire South I-94 and leaving a Five Start review!Safe Travels,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa C. on 24 Jan 2024
Kelly,Thank you for being our guest and taking the time to share your experience and rating! We hope to see you again when you visit our area!Safe travels,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melissa C. on 24 Jan 2024
Thank you for taking time to rate your stay! Please let us know if there is anything we can do to make your stay exceptional. Safe travels,

6/10 Okay

Eric, Eau Claire

Travelled with family
Liked: Staff & service, property conditions & facilities
One of the two elevators has been out of order for several months now.
Stayed 2 nights in Jan 2024
Response from Melissa C. General Manager on 22 Jan 2024
Thank you for leaving this review, however I believe you are confusing us with another property. Our elevator did have an issue occur on Saturday but both have been fully operational before that, and the technician is onsite today to fix it .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay.
We came in late due to a snow storm and the front desk attendant was very accommodating and welcoming. Clean room, quiet stay.
Stayed 1 night in Jan 2024
Response from Melissa C. - General Manager on 22 Jan 2024
Thank you for being our guest and taking time to share your experience. My team thank you for the lovely review.

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Typical stay, neat and clean. 4 star only because the pool was SO chlorinated that it made two of my family members break out in rashes. Otherwise very nice hotel!
Stayed 1 night in Jan 2024
Response from Melissa C on 24 Jan 2024
Carly,Thank you for taking time to share your experience and I am sorry that the pool was not enjoyable due to the chlorine. We have taken some different measures on busy weekends to make sure that does not occur again.Safe travels,

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melissa C- General Manager on 22 Jan 2024
Thank you for the great review! We hope you'll visit us again when you travel back to Eau Claire.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Excellent bar and restaurant
Stayed 1 night in Jan 2024
Response from Melissa C on 24 Jan 2024
John,Thank you for the great review, and kind words about our attached restaurant, Johnny's Italian Steakhouse. We do offer some great packages to include dinner and breakfast in your stay! Be sure to check them out next time you visit our area.Safe Travels!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food! Nice staff. Accommodating and very friendly.
Stayed 1 night in Dec 2023
Response from Melissa C. on 24 Jan 2024
Nicole,Thank you for sharing your feedback on your stay with us!Johnny's Italian Steakhouse is a gem and we are proud to feature them as our onsite restaurant! My team and I look forward to providing more great friendly service when you visit us again in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Melissa C. on 24 Jan 2024
Thank you for the great score! We hope to impress you again in the future.Safe travels,

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Melissa C.- GM on 6 Feb 2024
Jeannie, Thank you for reviewing your stay with us! We always strive to earn 5/5, so please feel free to reach out with any suggestions to help us earn that for you!Safe travels,

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nate

H
Stayed 1 night in Dec 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!!!!
Stayed 1 night in Dec 2023

6/10 Okay

Christopher, Appleton

Stayed 1 night in Dec 2023

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place
Great service. Location
Stayed 1 night in Dec 2023

10/10 Excellent

Renee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

DJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Travelled with family
We stayed in a two queen suite. It was clean, and served our needs! One suggestion…an under cupboard light by the sink and coffee station.
Stayed 1 night in Nov 2023

8/10 Good

Sheila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was great and room service very accommodating. Bed was comfortable and the room was nice. TV was small but that was the only thing I’d suggest an upgrade. We’d stay again for sure.
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Stayed 1 night in Oct 2023

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with nice restaurant on site! Pool and hot tub were clean and nice amenities!
Stayed 1 night in Oct 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice. I enjoyed the peace and quiet. I did wish they had continental breakfast for the price but otherwise no complaints.
Stayed 3 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, convenient location. Very clean.
Stayed 4 nights in Oct 2023

6/10 Okay

Catherine

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Stayed 2 nights in Sep 2023

10/10 Excellent

kelly, glenview

Stayed 1 night in Oct 2023

4/10 Poor

Kathy

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Terrible terrible smell in the room
Smell in bathroom was horrid! Called desk to have someone investigate Maintenance guy came in, agreed it smelled and left. Never heard back front m anyone on it again
Stayed 2 nights in Oct 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip west
We were a little worried about the noise level when we saw a college football team had checked into the hotel but we didn’t hear a peep and had a restful nights sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, everything was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023

8/10 Good

Terry

Stayed 1 night in Sep 2023

10/10 Excellent

kevin

Stayed 1 night in Sep 2023