Seasonal outdoor pool, pool loungers

Reviews of Grand Hotel Duca D'Este

4 out of 5
Grand Hotel Duca D'Este
Via Nazionale Tiburtina, 330, Tivoli, RM

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 150 reviews" "
Rating 8 - Good. 62 out of 150 reviews" "
Rating 6 - Okay. 23 out of 150 reviews" "
Rating 4 - Poor. 13 out of 150 reviews" "
Rating 2 - Terrible. 10 out of 150 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mansueto

Liked: Staff & service, amenities, property conditions & facilities
Stayed 18 nights in Jul 2022

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Always a pleasure here during every one of my stays.
Stayed 1 night in Sep 2021

8/10 Good

Stefano

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good service
Stayed 2 nights in Feb 2020

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Dated, but nice hotel
Nice hotel, but clearly dated. It is well kept up and has nice staff.
Stayed 1 night in Aug 2019

6/10 Okay

Blin

Disliked: Staff & service, property conditions & facilities
Staff was really unfriendly except for the bar manager. He was very nice and accommodating.
Stayed 1 night in Aug 2019

4/10 Poor

Alf, London

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very dated and tired. It urgently needs an update. The rooms are tiny and very dark. The bathroom is also very dark and they have a tiny shower, very uncomfortable. There is a restaurant in the hotel but they only do a few dishes on the menu and it is very expensive.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
l don't agree 4star hotel. Noisy
I don't agree 4star hotel Noisy Not clean Breakfast so so
Stayed 1 night in May 2019

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel
Wonderful stay, great service, comfortable clean rooms, my favorite hotel in the region.
Stayed 3 nights in May 2019

6/10 Okay

Kristine

Liked: Cleanliness, staff & service
Economical and easy to get to Rome
The hotel is clearly purpose built for conferences and isn’t that great for holiday travelers. Everything was clean but the property is very tired.
Stayed 2 nights in Dec 2018

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasant
Always a pleasure here, will always be my favorite hotel for my Rome stays. Rooms are comfortable and always spotless. Service always with smiles and impeccable. Great breakfast and dinners. Love the two pools. A vacation place within itself. Train nearby makes day trip to Rome center a breeze.
Stayed 3 nights in Aug 2018
Response from Serena Bernardini on 20 Aug 2018
Dear Sir, Thank you for stayin in our hotel. We please ask you 1 minute of your time to share your review with the other Expedia travellers. Your opinion is important for us and it helps our staff to do always better. Thank you in advance. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jul 2018
Response from Reception on 4 Sept 2018
Dear guest, . We are happy you enjoied your stay. Thank you for your review and we hope to see you again! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but breakfast can be more fresh..
I had a good stay at Grand Hotel Duca D'Este although the variety of breakfast and ambience can be improved. The hallways are painted dark red which is kind of creepy.
Stayed 5 nights in Jan 2018

8/10 Good

Vic, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italy vacation to visit Rome
We stayed at this hotel because some friends of ours said we should stay in Tivoli for our visit to Rome. The hotel was not in Tivoli proper, but 8 km west and 20km east of Rome. Tivoli was definitely a beautiful town. We could catch the bus stop at the hotel to go either direction. To get to Rome we took the bus to the metro. It was about an hour trip to get to Rome. The traffic closer to Rome was very busy city traffic with construction on the roads closer to the metro.
Stayed 7 nights in Jan 2018

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, room comfort
Relaxing stop in Tivoli
Comfort and quiet room. Very good breakfast.
Stayed 1 night in Nov 2017
Dear guest, thank you for choosing us! We are very glad to see your review. We hope to see you again in our hotel. Best regards

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husam Hamdan
Great place and friendly stuff
Stayed 2 nights in Aug 2017

2/10 Terrible

Network Tech, London

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing, unfriendly and smelly experience
very poor sewage system, the whole hotel and area smells worse than a public toilet. Even had to turn off the AC to stop the smell coming in the room unfriendly and racist manager, who separated the group of black guests from the white guest at breakfast and took them to another part of the hotel ripped towels by the pool side! Not 4* experience! It doesn't even deserve 2 stars. Lift was out of service! The list goes on
Stayed 4 nights in Jul 2017

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfortable stay
Excellent hotel, clean and comfortable rooms, great breakfast buffet, a good value, friendly knowledgable staff. Definite recommend. I plan on staying here each time I come to Rome. Wifi is a little spotty but strong when it's working, surrounding area is not tje bedt but transportation is readily available to the center.

8/10 Good

andrew, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to access from autostrada. Difficult driving conditions on streets. Same problems would exist for all other hotels in this vicinity

2/10 Terrible

Rickie, Corinth Maine

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel presented well but they did not have our reservation at first and tried to convince us to pay for another room. After I pulled the confirmation up on my phone they went to their computer and found our reservation. The room they gave us was nice to look at until my husband pulled back the blankets and the sheets were torn. The restaurant gave us packaged oil and pepper upon our request which was very strange being in Italy and the tables around us had bottled oil and fresh ground pepper. I am not sure if it was because we were American or not.

8/10 Good

John, Dublin

Liked: Cleanliness, staff & service, room comfort
Good hotel for overnight stop
Stayed here overnight on a car journey from Naples to Florence, so the availability of free parking was a major factor in our choice of hotel. We also wanted to visit Villa Adriana, some 10 km away. The hotel has good grounds and a large pool, but the weather wasn't good enough for us to use them. The hotel is large, with plenty of common areas, and is furnished in way that seems intended to convey a sense of opulence - a bit outdated, but otherwise fine. Staff were helpful, especially the Head Waiter in the dining room, where food was good and portions were large. Our room was also large, and we were "upgraded" to one at the back, which had a view over the gardens and pool. We were very satisfied with this hotel, and would use it again for an overnight stop. However, we would probably not choose it for a long stay.

10/10 Excellent

Ray, Maui, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of 6 hotels we stayed at throughout Italy
This hotel is very clean and we were very comfortable in the room as well as lounging in the lobby area. They have a large lap pool out back and a fitness center downstairs in the spa area. The staff is Wonderful and they speak English pretty good. They were all friendly and helpful with a smile. They made us feel welcome. This hotel has a fabulous restaurant just downstairs. Their food is 5 star, reasonably priced and the menu changes daily so we never got bored eating there.. The breakfast was very good as well. The neighborhood is not very attracting, however, I gave it a high rating as there is a bus stop right across the street and a suoermarket right next door with a small strip mall and a pharmacy a short walk away. We felt the nightly price was very reasonable. I highly recommend anyone staying here.

8/10 Good

Hasan

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Rob and Leanne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not bad could be better
The shower was extremely small, the pool closed at 6pm which was way too early during summer. it was a great pool but ubderutilised. The hotel has potential but didn't quite hit the spot. 5km from Villa Adriana and Villa D'Este easy drive and apparently bus stops in front of hotel-timetable incomprehensible. Not many Cafes nearby but Cafe Risto in shopping centre excellent value. Would recommend with warning to expect too much. GPS location not accurate.

6/10 Okay

Sandra, Shell Beach CA

Liked: Room comfort
Classic Italian spa hotel close to Hadrian's Villa
The hotel was almost empty, but still they put us in a room on the street side. I don't get it. We would have had a completely different experience with a view of the splendid gardens. Instead we looked out through dirty windows onto the parking lot. I could have asked for another room, but sometimes you're so pooped from a day of traveling that you don't want to bother for just one night. Generous with towels. Bedding adequate. Breakfast excellent with formal waiters.

8/10 Good

BD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel NOT NEAR Villa D'Este
There is much to lead one to think that staying here is a short walk to the Villa. It is many KM away. Nevertheless, the staff was terrific and the restaurant served us a very nice dinner -- once we found it. I would suggest more information on where it is and how to get there.

10/10 Excellent

Michael D, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and value! A gem to find!
This hotel is a gem. Location is superb, It is 5 to 15 minute walk to most attractions. Hotel staff speaks fluent english and has been super helpful with suggestions and information from dinner to attractions to see and how to get there, making it an easy stay. The hotel is located in a 500 year old building on the same square as the Pantheon with an amazing view onto the square below. Breakfast is served in the courtyard on the first floor, and is of the highest quality!
Response from HotelTivoli on 19 Jul 2014
Dear Customer, your review is for a different hotel. Our property is located in Tivoli Terme and not in Rome, near the Pantheon. Best regards, the Director

8/10 Good

Nick, New Zealand

Liked: Cleanliness, staff & service
Good Service
Good location, excellent service ,annex rooms very private but overall décor and fittings dated, beds very firm and shower extremely small.

8/10 Good

Orion, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Overnight
My cousin and I stayed here overnight before a day trip to Tivoli and Hadrian's Villa. The hotel staff were very friendly and helpful. We arrived late, so we did not have dinner at the hotel. Breakfast was great with lots of options for fruit, breads, meat & cheese, and pastries. The surrounding area isn't all that exciting, but we had a car so there was no need to walk anywhere local. Parking was easy in their lot. I can certainly see this as more of a 'business hotel' than a memorable place to stay.
Response from HotelTivoli on 19 Jul 2014
Dear Guest, Thank you for your review. Our Hotel offers accomodation both business clients (the hotel has a large convention center) that individual guests or groups. Best regards, see you soon

8/10 Good

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Friendly staff and comfortable room.
Response from HotelTivoli on 19 Jul 2014
Dear Customer, Thank you for the review. We look forward soon in our hotel. Best regards, the Director

8/10 Good

Kerry, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent accommodation around 10kms from Tivoli
Hotel was very large and caters mainly for large conferences as well as others. Reception staff rather off-hand but waiter in restaurant for dinner excellent. The location of the hotel though is quite a distance from the main tourist attractions of Tivoli and you would need a car to get there. Nothing much around the hotel of tourist value and generally shabby and uncared for. Rooms were lovely though and it was very good value for an overnight stay.
Response from HotelTivoli on 15 Nov 2014
Dear Guest, Thanks for your comment. We would like to emphasize that our hotel is located just a few miles from Tivoli and its Villas, where our guests can arrive by car, bus or train. Our Hotel offers a accomodation both business clients (it has a large convention center) that individual guests or groups. Best regards, see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duca d'Este
What a delight. Convenient to Villa Adriana and fairly near to Tivoli, the hotel was easy to find and had good parking. This was a genuine 4-star experience. In Rome, we had just come from Hotel Giada which claimed 3-stars but weren't even remotely close to the Hotel Duca d'Este. Breakfast was good and service was impeccable. Unfortunately NOT convenient for those exploring Rome.
Response from HotelTivoli on 19 Jul 2014
Dear Customer, thanks a lot for the review. We hope to see you soon again as our guest. The Director

4/10 Poor

sharon, roccalvecce vt

Our hotel smelled of intense odor of the sulfur from the baths for several hour. My husband had problems sleeping because of this odor, The hotel location made it the only place to eat and although the food was not bad it had no real taste.

10/10 Excellent

Laurie, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
We enjoyed our stay. Dinner on the terrace was exceptional!
Response from HotelTivoli on 15 Nov 2014
Dear Customer, Thank you for the review. We look forward soon in our hotel. Best regards, the Director

2/10 Terrible

Mark, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel Duca E'Este - Worst hotel EVER.
This hotel has got to be the worst hotel I've ever been to. The carpets were disintegrating and in the corners there were MASSIVE dust bunnies. The bed sheets were stained, and the wall paper was black in areas and hanging off the walls. The bathroom was so filthy and looked like it had never been cleaned as there were dried soap suds over the shower. It was so bad we had to walk out even though we had already paid. The pictures they use to advertise are either very old or very well photo shopped. Trust me when I say do not stay at this hotel, even just for hygiene reasons.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Helen, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Tivoli
A comfortable, attractive hotel with a huge lobby, restaurant, and breakfast room. Our room was well appointed & clean. The staff was friendly. Parking is abundant. Several cafes & a supermarket are within walking distance. The problem is with the town itself. Bumper to bumper traffic nearly all day long with the rudest drivers we've ever seen but this is not the hotel's fault. It's an easy drive (traffic not withstanding) to the Villa d'Este & Villa Adriana, both of which require considerable walking/climbing steps. Not sure how the public transportation is but we were told the bus stop is near the hotel. And on the plus side one can stay here, visit the Tivoli sites, & rest before dealing with the challenges of returning to Rome by car.
Response from HotelTivoli on 15 Nov 2014
Dear Customer, thanks a lot for the review. We hope to see you soon again as our guest. The Director

4/10 Poor

Heather, Boston, MA

Disliked: Staff & service, property conditions & facilities
Some rude staff
This is not a hotel I would recommend for anyone. It is situated between Rome and Tivoli in a run-down neighborhood. Many of the front desk staff were very rude and useless when asked questions about getting around or for information about Rome. The barstaff were very nice, helpful, and almost made up for the front desk staff. I would recommend checking out other hotels before booking this one.

8/10 Good

Nigel, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, poor location!
Our party of four wanted a base to explore Tivoli and its surroundings. We had decided to rent a car, which is necessary as the hotel is several kms out of Tivoli itself, in a busy industrial area. Bagni di Tivoli station however is nearby and trains to Rome are quick and cheap, albeit only hourly. The hotel was very comfortable, the staff pleasant and the buffet breakfast better than we have found in other parts of Italy. It's a shame that its ubiquitous mirror glass is being rapidly corroded by the local sulphorous atmosphere: a poor design decision that now clouds the view from every room!

2/10 Terrible

Tony, Toronto, Ontario

Disliked: Staff & service, property conditions & facilities, room comfort
Old hotel with bad services, far from everything, Not even 1 star
We spent two nights here in late August and would not reccomend this hotel. We booked this hotel from Italy and when we called the quoted rate was almost double the on-line rate. Upon arrival the water came out of the taps orange. The air conditioning did not work and even though we made several complaints nothing was ever done. The place was empty and they told us they were booked and couldn't move us. Several of the staff told us to open the window. It was in the high 30's while we were there and the air outside smells like sulfur. We were told that there was a restaurant within a 10 minute walk, which turned out to be a 15 minute drive. Everything we asked for they had just run out of, maps, brochure's for the gardens, etc. The main garden is over 10 kilometers away. Horrible service.

8/10 Good

bruno, montreal

Liked: Cleanliness, property conditions & facilities, room comfort
very good hotel
very nice, clean well situated could be more friendly will go back

6/10 Okay

Barrie, Bath

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Would go back if outside pool was cleaned!
Nice modern hotel offering spa facilities, but only at extra cost. The outside pool was in poor condition (dirty water with floating tree debris). The reception staff were very friendly, and helped with finding addresses on their internet.

2/10 Terrible

Angelo

Stayed 1 night in Nov 2023

8/10 Good

Angelo

Stayed 1 night in Nov 2023

2/10 Terrible

LIHILA

Stayed 3 nights in Oct 2022

2/10 Terrible

MIRELLA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ar condicionado quebrado , tivemos que mudar de quarto
Stayed 1 night in Oct 2022

8/10 Good

maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable este hotel
Muy lindo el hotel. La piscina espectacular.
Stayed 2 nights in Jul 2022

6/10 Okay

Roberto

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Il collegamento Wi-Fi non funzionava, TV non funzionava, il costo della cena esorbitante, camera:arredamento fatiscente ... una vera delusione.
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021