Spa Hotels & Resorts in East Coast from NZ$259

"The staff was not helpful. We seemed to be more of an inconvenience to them. There were 3 staff members that were amazing. Our room had mould in the bathroom, the bathroom door couldn’t close & neither did our patio door. The upgrades we’ve seen, were mostly to the ULC section. The buffet was less than appealing, with the food being dry, luke warm at best & the dishes being dirty. The staff barely notice you. We visited the Riviera Maya Grand Sirenis & we’re hoping for a similar experience in Punta Cana, but we were immensely disappointed. Maybe in a few years, once they finish their updates, we’ll try again. "

"The Pros: The staff was all very friendly and helpful. The rooms are super big and comfortable. The bathroom is also big. My kid loved the kids club. The Cons: The food in general was not very good. The Split Restaurant and Toro where for me the two best options. Buffett was poor and food was always the same, mid. The resort is huge and although there are many restaurants there are not big enough to hold so many people. We had to wait for more than one hour to eat dinner at any of the restaurants. The buildings look like they need mantainence. The mayority of golf cars used to transport the guests look old and not well mantained. "

"Lovely property. Staff was great. Rooms were just ok. Food was good, especially the steakhouse and the breakfast buffet. Definitely something for everyone of all ages. "

"This place was absolutely amazing. The resort is beautiful and impeccably clean, the grounds, the open area bathrooms, the halls everything is kept perfect. The staff is very attentive and helpful at all levels from the grounds keepers on up. The room was wonderful and we did not want for anything. A fantastic selection of restaurants and bars everywhere including bar service on the beach. The Mirage Club (adult area) was wonderful. We had our own buildings, pools, bars and beach area and well as a VIP food/lounge area. If you are lucky enough to get Samuel as your butler then you just gained a new family member. Again the staff everywhere was just so nice and friendly it was fantastic. It was just an absolutely wonderful stay and we are looking forward to a return trip. "

"10/10 resort "

"Overall, a good but not great resort. The positives: pools, beach, bars and bartenders and comfortable beds with good sized suites. The negatives: Food was average at best, restaurant service was very hit and miss (better at 9 Doors and the Italian restaurant; bad at steak house) housekeeping had to continued to be asked to supply the same amount of missing towels/wash clothes/etc that they took out that day. Shower area in room needs an update. Would we come back? Maybe if the price was right, but there are plenty of other AI resorts at this price point that are better. "

"Internet was bit slow"

"I had been going to this hotel for the past 10 years and every year it seemed it was deteriorating and frankly they seem like they don’t care. So we will never be going there again."

"Resort was nice but a little dated. They constantly tried to get us to join their premiere program for discounts to be able to avoid using Expedia."