East Cape Beach Tours and Activities

Krystal Grand's service was disappointing. During my stay, students from Lucerna school caused disruption, including inappropriate behavior in the pool and unprofessional attitudes from staff and students. Communication issues and neglect of guest concerns, including an assault, worsened the experience. The lobby staff's poor communication also made the final days unpleasant. Avoid this hotel. The food is repetitive, low quality, and seems aimed only at international guests. This is the first time I've found all-inclusive food in Mexico to be tasteless and lackluster. To the wonderful employees who made me feel like family, Antonio, Lili, Alexia, Vanessa, Urias, Manuel, and Victor, thank you so much for your treatment and for making me happy during my stay. Your efficiency and customer service were beyond expectations. Krystal Grand Management, I have reviewed the reviews. To be clear: your apologies won't alter the reality that your poor communication, coordination, and inefficiency have failed to resolve the issue.

Good: clean, relatively new property, excellent food. Not so great: Pools are good but on the small side, staff is not as attentive or helpful (compared to other resorts in the area, and i have been to plenty since i live in San Diego and Cabo is our favorite get away with wife & 2 kids). Last but not least was the fact that the 24hr room service was unavailable for the last night we stayed, and we came back at 9pm from the restaurant and found the room cleaning staff telling us that they're cleaning the room and we have to wait, even though the room had been cleaned earlier. So I suspect miscommunication and the fact that she ended up not doing a full cleaning when we got back in the room.

Beautiful resort. Only down fall was at one point we felt discriminated by some of the pool staff not wanting to service us pool side and telling us we needed a table. When they were literally serving people in the pool right next to us. We all pay money to get the best of the all inclusive and everyone should be treated fairly.