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"Room was ok but no exhaust fan in bathroom. And all I heard all through the night was traffic. Room is close to the highway!! All I heard was engines reeving up the highway!!! You also need bananas during breakfast!!"

"I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I understand there may have been a language barrier, as the housekeeper mentioned she did not speak English. I attempted to use a translator app, and the manager also spoke with her, but the issue did not improve. Eventually, I chose to decline housekeeping for my last two days. In situations like this, I believe management should follow up to ensure cleaning standards are met, especially when there may be communication challenges or new staff involved. Overall, I do not feel the stay was worth the cost of over a thousand dollars for six nights. I also left early and was unable to speak with anyone at reception, as no one was available at checkout. I don’t usually leave negative reviews, but this experience was very disappointing."

"Nice pool"

"Massanutten is a great place for a getaway. We came for horseback riding but my grandson loved the go karts, indoor pool, and badketball, etc in the rec room. "

"Room was clean and met my expectations. Hotel pool was a big hit with my kids. Hot tub was a bonus amenity. Breakfast offerings and dining area were excellent. "

"This is a hidden gem. Beautiful, clean cabins. Really a super cool destination for a couple of nights!"

"Friendly staff "

"Make sure you ask for a room that has no odor coming from the new couch. Apparently they waited 6 months for delivery and they sat in boxes the entire time. I assume they must have gotten wet because ours smelled like dirty feet and the odor permeated throughout the room. "

"Beautiful property and outstanding service. Every employee we encountered was friendly and helpful."