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"We had a great stay at this property. The rooms were clean. Shower was a little under the weather. We did have an issue with check in. It took 3 extra hours to get our room. Not ideal after a long travel day, but after that it was a very nice week. "

"Great buffet"

"Very enjoyable experience and the suite was gigantic. Fit a family of 4 easily. The experience started off with Lovely, who in fact was lovely and answered all our questions and made great recommendations"

"The arrival to the resort was great! The staff is very professional and welcoming. However, the water issue the morning after caused many guests to not be able to shower. Although the issue was fixed, the following morning there was no hot water in the shower. Besides those small issues the stay was about average."

"The property was nice. The staff could be a little bit more friendly and attentive."

"Suite is nice , but they forgot to lock the other bedroom ( they are all 2 bedroom suites if u only book one room they just lock the other ) Then they tried to charge me for the other room when we didn’t use it .. and they still never locked it The restaurant is only one on roof and it’s not good at all … it’s actually kind of really bad I got ceviche and it was slimy . There is no desserts. Staff is nice best part .. whirlpool is luke warm. Also to give u a tip bring cash all taxis take cash only "

"On Thursday the bar was short-staffed and it took a long time to get lunch down at the lower bar by the beach."

"Fantastic Breakfast. ASK for server WILLY (he's amazing). WILLY filled us with his unconditional love and sunshine!! My loved was so comfortable with Willy, she had gotten mom to face-time with Willy. He made both of the ladies feel so special and seen. He invited 'mom' to come on a visit next time. It was amazing watching the three of them interact on 'facetime'. Go see Willy when having breakfast at the PALMS for breakfast. Tell Willy that 'white chocolate' sent you! With Loving Kindness, Chris"

"The hotel itself is in great condition and looks well maintained, which makes the experience even more disappointing. Unfortunately, the service is on the level of a hostel rather than a proper hotel. The staff give the impression that they’re doing you a favor instead of simply doing their job, which makes interactions frustrating. Room service is practically nonexistent. Our room was cleaned, but no fresh shampoo or shower gel was provided. After calling four times with no result, I had to go and pick it up myself. I also asked to speak with a manager and am still waiting for a callback — which honestly says everything about how things are handled here. Overall, the service is brutally bad and completely undermines what could have been a good stay."