Holiday Homes in Durham

"Overall it was a great stay. However, I think the staff could use some training in customer service. I pre-paid the breakfast for both days I was there. I double checked with the front desk that breakfast was pre-paid, and they said yes. At breakfast, I got a bill for the food, and they said the charge would be removed from my bill. But then a couple weeks later I saw the charge for breakfast for both days on my credit card. I called the hotel and the first thing the person answering asked was could I wait on hold. That was fine. Then when I got off hold, I explained the issue to the person, and she said she couldn't help me - only the manager could help me but the manager was away - could I call back in 30 minutes? I think she could leave a message for the manager but ok. I called back in 30 minutes, and the person at the desk asked if I could go on hold. Then when I got off hold I asked if I could speak to the manager. She transferred me to his number, but he did not pick up - I left a voicemail. Then I got impatient and called for a third time. The person at the desk asked if I could go on hold. I said no - could you please find the manager so I can get a refund? She found him and I talked to him and then he took care of the issue right away. I don't know why I had to call three times to take care of it :("

"Clean room! Really nice staff! Easy check in and out! Super comfortable bed."

"Staff. Laundry facilities "

"The bathroom in the rooms had a very foul sewage smell coming from it. It was difficult to use the bathroom. Also the shower heads water pressure was very low."

"Normally I don't have any problems and enjoy staying here, but this time our toilet was clogged, the tv remote was broken, and the a/c shut off in the middle of the night. The pool was also unbearably cold despite the hot weather."

"The hotel was very clean. It is in a great location right next to a Dutch Bros, a brewery and Best Buy. The pre-cooked breakfast was not as good as the other times I stayed there. The cinnamon rolls are still great. I would highly recommend this location."

"Check in was the quickest I’ve ever had. The room was spotless and quiet. I was able to get the ground floor as requested so very happy about that. I had a business meeting that I knew would run over and they were kind enough to allow me a very very late checkout."

"Relly nice ice cream place across the street. A bit rundown, but ok. Good location, walking distance to the CSU campus. Breakfast had no hot dishes, other than waffles. "

"Breakfast was good, eggs, sausage, waffles plus the normal continental grab and go stuff. The property is run down but clean. It was hard to wheel my luggage across the hallway rug because it's coming up in several places. But other than it having the run-down feeling in a few places, the staff was so kind and helpful and everything was very clean, so for the price, especially considering the yummy breakfast, excellent stay!"