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"Booked via Hotel.com. The staff and the manager did not have knowledge of the reservation. They offered another room category for the same price I booked when in actuality that room was inferior and cheaper to book. Additionally, the manager I spoke to based in Leh was EXTREMELY rude. He claimed they don’t sell rooms on hotels.com and that I booked the room via an agent and that he couldn’t do anything. All I was politely asking for what I paid in terms of product and service. Additional items...

"Oasis resort at Pangong is well located, bang on lake facing and check in process was smooth. However it did not even provide mineral water for drinking and food quality needs improvement. The room did not have even a simple table to keep luggage for easy access and not even something to hang/keep clothes. However the staff had courteous attitude."

"Nice Local service "

"Such a serene location, very close to the Pangong lake. The crew were very hospitable and helpful. Best place for a quiet and peaceful stay in the lap of nature. "

"Rooms are smelly not well maintained at all. Host is not welcoming.had to look for another stay near by as this stay is not accomodating "

"The hotel location is quite approachable. However, the food quality needs to be improved considerably."

"Hospitality of the staff are unique. They have tried their level best to satisfy the guests."