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Reviews of The Queensberry Hotel & Restaurant

2 out of 5
The Queensberry Hotel & Restaurant
12-16 English Street, Dumfries, Scotland

Reviews

5.4
Rating 10 - Excellent. 8 out of 49 reviews" "
Rating 8 - Good. 8 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 10 out of 49 reviews" "
Rating 2 - Terrible. 15 out of 49 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Arrived at property at3.30 as stated waited till4 o clock no one came hotel looked closed down and in bad condition I don’t expect to have to ring people to let me in when I’ve been charged £198 spoke to hotels.com not received a refund
Stayed 1 night in Jan 2023
Response from Danny on 28 Jan 2023
Thank you for your feedback but you came in before 3.30pm and i have told you what time the check-in was and i have waited until 11.30pm you have decided not to show so you booking was charged as you have not turned to come and stay. Please next time you make sure you READ the checking in and out time and all the teams and conditions before you make your booking as false reviews can damage good businesses.

10/10 Excellent

Jason

Stayed 1 night in Dec 2022
Response from Danny on 18 Dec 2022
Thank you for your feedback Jason and hope to see you again in the future time.Daniel

8/10 Good

David, Knott End

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienent for the town centre. Our room was basic, but clean with a very good shower.
Stayed 2 nights in Oct 2022
Response from Danny on 18 Dec 2022
Thank you for your feedback and hope to see you again in the future time.Daniel

2/10 Terrible

deborah

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok night
Comfortable bed, little bit noisy outside had to close the window, little bit dated.
Stayed 1 night in Sep 2022
Response from Daniel on 1 Oct 2022
Thank you for your feedback and hope to see you again in the future time.Daniel

4/10 Poor

Audrey

Travelled with group
Disliked: Staff & service, property conditions & facilities
Oh no
Got to hotel and thought omg what have I booked, place was closed, in darkness and a sign on door to phone to get let in. Had to be let in through the side door, stairs up,stairs down,doors n corridors. Knackered by the time we got to the room. Bed was clean but very very soft. Mirror broken. Wouldn't recommend this hotel at all.
Stayed 1 night in Sep 2022
Response from Danny on 4 Sept 2022
We are very disappointed with what has been said as we got all the pictures of the stairs and corridor showing Next time you book to stay any where else make sure you look at the property pictures and read all the details for no further disappointment as false reviews can damage good businesses hope you bare this in mind in the future time. The Queensberry Hotel

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Staff very friendly and welcoming. Would stay again. Thankyou
Stayed 1 night in Aug 2022
Response from Daniel on 1 Oct 2022
Thank you for your feedback and hope to see you again in the future time.Daniel

2/10 Terrible

Mike

Stayed 1 night in Aug 2022

6/10 Okay

M.

Liked: Cleanliness, room comfort
Self service
No reception or bar. No restaurant. Everything was in the hotel was closed.
Stayed 1 night in Jun 2022

2/10 Terrible

STEPHEN

Stayed 1 night in May 2022
Response from Daniel on 20 May 2022
We are very disappointed with the score we have tried our best to assist you.

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Nice clean room with en suite shower and tea/coffee making facilities. Good central location and plenty of eating places in town centre. Recommended
Stayed 1 night in May 2022
Response from Danny on 5 May 2022
Thanks you for your feedback Gordon an we are glad you enjoyed your stay and hope to see you again in the future time.Danny

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
An odd place but a comfy bed for a night
A freezing day in February. Single room with comfortable bed with a n effective duvet. Room was a bit cold but slept well enough. Shower small but with great water pressure and lots of hot water.
Stayed 1 night in Feb 2022

2/10 Terrible

Jonathan

Disliked: Staff & service
Stayed 1 night in Jan 2022

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and clean with a good supply of tea and coffee.
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
I needed a hotel on route to the ferry and choose to stay here. The gentleman who met me on arrival was very helpful and pleasant, unfortunately the bed was not comfy and the noise from the street (people out drinking in the pubs) meant that the 6 hours sleep I was hoping to enjoy was greatly reduced. The room was £120 but to be fair I think £50-60 would be a better price.
Stayed 1 night in Sep 2021

2/10 Terrible

Jordon

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight Stay
Stayed this week. Hotel is ideally situated for town centre. Made very welcome. Early check in was a bonus. Room and bathroom clean and very spacious. Would definitely stay again.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very run down hotel
Stayed 1 night in Aug 2021
Response from Danny on 8 Aug 2021
Thank you for your feedback it is not very run down guest house i have explained you and showed you the room before you checked in if it was run down hotel like you said you shouldn't have stayed there it is what you have paid you get SO NEXT TIME IF YOU WANT SOMETHING NICE PAY THE EXTRA hope you bare this in mind as false review can damage good business.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Frances

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Room was spacious but the sofa was a bit grubby but bed was comfy. Decor was rather bright and bathroom needed some tlc. I probably wouldn’t choose to stay here again but it was fine for one night.
Stayed 1 night in May 2021

2/10 Terrible

D

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not stay as the place looked derelict and when I looked at the bedroom it felt cold and dated. Wouldn’t recommend to anybody to stay
Stayed 1 night in May 2021

6/10 Okay

MR DAVID

Business traveller
Disliked: Room comfort
You get what you pay for
Stayed 1 night in Dec 2020
Response from Danny on 29 Dec 2020
Thank you for your feedback.

4/10 Poor

Alejandro

Travelled with group
Disliked: Staff & service
Ok place but we will not book it again.
It is a ok place. Nothing special. There is not reception. We have to call a number that was in the window and a person took over 15 min to come and meet us. They tried to charge us £10 more than the price we book for. We are not coming back for sure.
Stayed 1 night in Sep 2020
Response from Danny on 29 Dec 2020
Thank you for your feedback but the reason we were going to charge you the extra £10 was is because you were going to check in earlier which we have it on our policy please in the future time before you leave feedback any where else READ there policy and term and conditions as FALSE reviews can damage good business. Thanks

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The hotel was lovely the shower was amazing service was amazing shame the pub wasn't open but overall was brilliant
Stayed 1 night in Aug 2020
Response from Danny on 10 Aug 2020
Hi Dean thank you for your feedback and hop to see you in the future.Danny

8/10 Good

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for works visit
Nice hotel for works visit. Currently being renovated and the host was very helpful. Would use again.
Stayed 1 night in Jul 2020
Response from Danny on 10 Aug 2020
Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The location was good. We were able to walk to a few different pubs and restaurants.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great location, very old and tatty, carpets dirty and worn, uncomfortable bed, the only good thing about it was the location.Very overpriced with no breakfast, on my top 10 worst hotel list ☹️
Stayed 1 night in May 2019
Response from Danny on 5 Jun 2019
Although we are very appreciative of any feedback In the future make sure you read the hotel description and information provided on Expedia We are currently under refurbishment of the hotel.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was poor, my online reservation had not been accepted, so I walked out. The place is located in a poor part of the town and is itself in poor condition.
Stayed 2 nights in May 2019

8/10 Good

Martin, Marlborough

Liked: Staff & service
Can’t fault it save for price.
Well I haven’t seen that shade of orange in a room since the 1970s and it really is overpriced for what it is, but nevertheless it was absolutely fine for a couple of nights save for a spongy pillow. If they really went all out on a 70s theme then it would be fantastic, but I think it has been achieved by accident. Service was fine for what we needed.
Stayed 2 nights in May 2019
Response from Danny on 29 Dec 2020
Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed here before and really liked it. Right in town centre a kind of witherspoons below lovely breakfast. Went this time a disco below doesnt open until 7 so couldnt get access until then. Got up this morning no one about downstair area where you used to get breakfast locked had to leave keys in room and leave by a side entrance. Wont be back.
Stayed 1 night in Apr 2019

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Was booked in for 2nights 8-10 th March and had booked online On arrival was informed that the hotel had no heating or hot water and the owner was incredibly cheeky. No refund offered in fact refused and my husband and I had to then book another hotel at further expense. Would definitely not recommend staying at the queensberry.. £133 pounds paid for nothing and the owners attitude was shocking.
Stayed 2 nights in Mar 2019

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

tom

Disliked: Staff & service
Room was very average for prices paid, however shower was excellent
Stayed 1 night in Sep 2018

10/10 Excellent

June

June
Danny fantastic host fabulous location.
Stayed 1 night in Aug 2018
Response from Danny on 5 Sept 2018
Thank you for your feedback and hope to see you soon again.

4/10 Poor

Verified traveller

Nice and close to town
Was on a night out so it was nice and close to town. Just thought price was a bit much
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
This hotel was filthy especially within the communal areas and the toilet. The shower had body matter all over the tiles and through out the room and toilet the walls had spillage on them. The bar area downstairs had really loud music on all weekend with crowds of youngsters shouting and bawling outside late on so found it hard to sleep. Couldn't check out when leaving as the doors were locked and nobody was there so had to leave the key in an envelope and go out through a fire escape door. Never had anything to eat there as I was terrified I would be sick
Stayed 1 night in Aug 2018
Response from Danny on 13 Aug 2018
We have tried our best to make your stay the good PLEASE IN THE FUTURE MAKE SURE YOU READ THE HOTEL DESCRIPTION AND INFORMATION PROVIDED ON expedia.uk BEFORE YOU BOOK ANY OTHER HOTEL TO AVOID FURTHER DISAPPOINTMENT. Please note that on a Friday and a Saturday night the property has a DJ with music played from 21:00 until 01:30. There is a floor between the bar and the hotel rooms so guests should not hear noise from the bar. However, as the property is located in the town centre, some rooms may be affected by noise from the street outside.Regarding the cleaning we tidy and clean all our rooms everyday if that was the reason you should have came and make a complain when you have checked in.

2/10 Terrible

Sam, Omagh, N. Ireland

Disliked: Staff & service, property conditions & facilities
Worst experience ever had of a hotel - avoid!!
To check in at 10:30 pm, as we had informed the "hotel" earlier, I had to queue at a bar behind other customers buying drinks just to speak to the manager/owner who was serving in his lounge bar/ night club. (No sign of any "restaurant" activity.) I and he had to shout over the din of his loud music and customers. Eventually got his directions to the "on-site" free parking which was 100m away at the front of a furniture store that he owned. The front of his premises is in a restricted pedestrian zone! Then had to make our way through his clientele again with our cases to queue alongside others at the bar before catching his attention. His "reception" consisted of a key cupboard behind the same bar and shouted instructions as to how to find the room. We were then pointed towards a door, which only had one sign pointing to It, and it read "Toilets". This sign was unnecessary as its purpose became obvious as one climbed the stairs and passed those toilets on the first floor due to the smell! After negotiating another spiral stairway and a warren of corridors that smelled fusty and damp we found the room. We were pleasantly surprised to find it and the en suite clean and presentable. However it is the first time I have ever needed to play the part of the "hotel inspector" by pulling back sheets etc, to inspect what might have been hidden! We went out to avoid the noise but stayed in the room later as the lesser of two evils. The other option was sleeping in the car!
Stayed 1 night in Aug 2018
Response from Danny on 13 Aug 2018
Make sure you READ the hotel description,LOOK AT PICTURES and information provided on Expedia.UK before you book any other hotels to avoid further disappointment. Please note that on a Friday and a Saturday night the property has a DJ with music played from 21:00 until 01:30. There is a floor between the bar and the hotel rooms so guests should not hear noise from the bar. However, as the property is located in the town centre, some rooms may be affected by noise from the street outside. Please note that the free parking is located off-site at 38-46 English St, Dumfries DG1 2BY. Please note there is no lift in the building and the rooms are accessed via stairs.

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Check the reviews
Booked as a last minute and had a means of getting cheaper than offered. But even at the cheaper rate we were still shocked and the lack of quality this placed had. The bar it seemed was a loud night club which is fine but it felt a bit seedy when entering for your room where you have to pass the toilets for the users downstairs. NO BREAKFAST which is a bit annoying as it is highlighted in the room with a menu. All in all would not stay here ever again.
Stayed 2 nights in Jul 2018
Response from Danny on 30 Jul 2018
In the future please make sure you read the hotel description and information provided on Expedia UK before you book any other hotels to avoid further disappointment.

10/10 Excellent

Dave, Geneva, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a quiet nights sleep, a nice hot shower, strong wifi, comfy beds and fresh linen. The bar downstairs has a great selection of fresh beer, great spirits and kind staff. From what I understand the management has changed recently and the new management has done everything to make sure my stay was the best they could provide. A true hard working team. Thanks guys!
Stayed 1 night in Jun 2018
Response from Danny on 18 Jun 2018
Hi Dave thank you for you feedback and hope to see you again. Many thanks, Danny

8/10 Good

Ann

Liked: Cleanliness, staff & service, room comfort
The manager is very kind and can’t do enough for you. I would come back. It’s central and I’ve no complaints.
Stayed 1 night in Jun 2018
Response from Danny on 18 Jun 2018
Thank you for your feedback and hope to see you again. Many thanks, Danny

6/10 Okay

Bronwyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not for business or families-cheap cheerful maybe?
I went for a business overnight and didn’t need to spend much time there and it was fine for what it was; cheap overnight in central location. The bar downstairs was modern and clean, relatively busy, customers were friendly and the staff welcoming. Check in was a bit confusing as it’s at the bar and they didn’t seem to be expecting me. The hotel was a different story, no lift and dated corridors. The room itself had what you’d expect; the bed was comfy enough and had clean sheets and towels laid out but the rest of the room was unfortunately dirty. The WiFi was quite poor for anything other than emails. Cobwebs on windows, food stains on walls, pink and black mould in the shower, dirty marks on walls. The room was very warm with no way to amend the temperature. The corridor had noisy comings and going’s until after 1am. I wouldn’t stay again but it’s doable for a cheap place to sleep and I imagine if you like a drink and wanted to socialise in the bar it would suit you fine.Not for business trips or families but would suit a cheap and cheerful overnight. Handy for train station, near shops and food. Personally didn’t eat at the pub itself so can’t comment on that. Hope that helps.
Stayed 1 night in Jun 2018

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
No on site parking as suggested
I didn't end up staying because the advert said there was free parking and when I arrived I was informed that the parking was at the side of a dark road that was 2 roads behind the hotel. Due to carry valuables in my van i require secure car parking which wasnt available here
Stayed 1 night in Feb 2018

2/10 Terrible

Scott, CT USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
Not anything like the pictures. Got there and waited outside and made 10!calls before someone showed up to check in. No breakfast, no pub, and the rooms were filthy.
Stayed 1 night in Jan 2018
Response from Daniel on 9 Jan 2018
Hi Our check in is 3pm you and your family came at 1pm i didn't have to check you in and your sons in room 5 left a lot of mess which i was suppose to charge you i have even let you check in before 1pm,it was new year day and every where in town were shut,i have tried to return back your phone call more than 20 times but as it is a USA number could NOT to call you so please in the future before you give others any feedback try and read all the check in time. Many thanks, Daniel

8/10 Good

kevin

Liked: Staff & service
Stayed 1 night in Oct 2017
Response from Daniel on 9 Jan 2018
Thank you for your feedback hope to see you again. Many thanks, Daniel

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cold
Room was clean but very cold couldn't get the radiator to work. The beds and pillows were brick hard. Corridors and stairs up to the rooms badly in need of decoration. The pub underneath didn't close until 2am and music blared until 1am. I knew it was above a pub but not that it would be so loud.
Stayed 1 night in Oct 2017
Response from Daniel on 9 Jan 2018
Hi, All our rooms are very warm most of our guest have to leave they windows open as they rooms are very warm all our beds are comfortable and have any complains about them about the music it does say that we have disco at the weekends and to expect noises.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018