All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The beds are extremely uncomfortable. Our shower may have missed a cleaning as it was gross and slimy, i ended up cleaning it with a washcloth and body wash before we could use
broghan
Stayed 2 nights in Mar 2024
Response from Brenda on 26 Mar 2024
Hi Broghan,I am sorry to hear that. Thank you for bringing this to our attention so I can work on this with my staff. I appreciate your business and hope you stay in the future.
There was stomping noise above us at around midnight - 12:30. Nothing the staff could do unless we complained, which we didn't. Wore earplugs, problem solved. Breakfast was basic. Staff were friendly. Good value for the money overall.
Linda
Stayed 1 night in Mar 2024
Response from Brenda on 18 Mar 2024
Hi Linda,Thank you for the kind review. I am glad you had a good stay!
Great breakfast and amenities. Will stay here again when we visit Duluth
Shannon
Stayed 1 night in Feb 2024
Response from Brenda on 26 Feb 2024
Hi Shannon,Thank you for the review. i am glad that you had a great stay!
6/10 Okay
Faye
19 Feb 2024
Liked: Staff & service
Faye
Stayed 1 night in Feb 2024
Response from Brenda on 20 Feb 2024
Hi Faye,Thank you for the review. we are glad that you had a good stay!
4/10 Poor
Kurtis
Travelled with family
19 Feb 2024
Disliked: Cleanliness, amenities
We were originally booked into a room, where we were greeted with someones dirty laundry. The front desk was very quick to move us to a new room...where we found dead ladybugs around the A/C unit and a pair of ear buds on the floor. Cleaning the room is clearly not a priority here. We had a bad experience with the grimmy pool area aswell.... will not be returning.
Kurtis
Response from Brenda on 19 Feb 2024
Hi Kurtis,Thank you for bringing this to my attention so I can address this with my staff. My apologies for the inconvenience and I hope in the future you will give us another chance to meet your expectations.
6/10 Okay
Caryn
Travelled with partner
19 Feb 2024
Liked: Amenities
Disliked: Cleanliness
There was an old pizza left in the fridge for our arrival. The bathtub could be replaced - at the least a re caulking. We didn’t have any room service come between 1st and 2nd night.
Caryn
Stayed 2 nights in Feb 2024
Response from Brenda on 19 Feb 2024
Hi Caryn,I am sorry about the pizza box left in your fridge. thank you for bringing this to my attention so I can work on training my staff. We are in the process of fixing our tubs. Unfortunately, housekeeping does not do daily service unless requested. Had you requested this we would have been happy to accommodate your request. This policy is stated at the desk, in the elevator, and in a note in your room. I hope you will give us another chance in the future.
Clean, good breakfast, nice staff, reasonable price, up to date
Thomas
Stayed 1 night in Jan 2024
Response from Brenda on 8 Feb 2024
Hi Thomas,Thank you for your kind words. I am glad that you enjoyed your stay.
8/10 Good
Bill
Travelled with family and small children
28 Jan 2024
Liked: Property conditions & facilities
Overall, our stay was good. The swimming pool wasn’t available for half our stay and that was a negative.
Bill
Stayed 2 nights in Jan 2024
Response from Janet - AGM on 28 Jan 2024
Thank you for taking the time to leave your feedback. I apologize the pool was not available for part of your stay. We did do some preventive maintenance in the pool area that took longer than expected. I'm sorry your stay was impacted by the delay and hope you will give us another opportunity to make a better impression.
Good afternoon Chloe,I am sorry to hear that our staff was unable to check you in to your reservation last night due to our age policy. The age restriction is 21 years old at our property. This is clearly stated on Expedia which is how you booked you reservations. I am sorry for the misunderstanding..
Hi Carole,Thank you for your kind review. We are glad that you enjoyed your stay with us.
6/10 Okay
Steven
Travelled with family
22 Dec 2023
Liked: Property conditions & facilities
average hotel nothing special with regards to the price. It was very overpriced.
Steven
Stayed 1 night in Dec 2023
Response from Brenda on 22 Dec 2023
Hi Steven,Thank you for the review, I am sorry you felt it was overpriced. We are similarly priced to other area hotels and are newly remodeled. I hope you will give us another try in the future.
Very unclean, very outdated, strong smoke/dirty odours, unhelpful staff - do not stay here if you like cleanliness and comfort.
Lori
Response from Brenda on 8 Feb 2024
Hi Lori,I am sorry that you did not enjoy your stay in our newly renovated hotel. Please feel free to reach out to the property directly in the future so we can assist you in any issues you encounter during your stay.
Really nice comfortable room, right across from the mall and close to dining options, pet friendly for a fee. Did not get to check out the pool, but would next time. Also liked the French toast sticks at breakfast Enjoyed my stay and would definitely be back!
JoAnn
Stayed 1 night in Nov 2023
Response from Janet -AGM on 25 Nov 2023
Thank you JoAnn for your kind words. We look forward to seeing you on your next visit to Duluth.
Bedding was dirty with stains and hair. Floor looked like it hadn’t been vacuumed, even found an aspirin pill on the floor.
Verified traveller
Stayed 1 night in Nov 2023
Response from Janet -AGM on 8 Nov 2023
Thank you for your review. I was sorry to hear your stay was less than satisfactory. I assume you did not speak to the front desk and without more information I am unable to find a cause or solution. Your feedback is important to us and is very appreciated.
Hi Terry,Thanks for the nice review. I am glad that you had a good stay.
6/10 Okay
Mark
26 Oct 2023
Liked: Amenities
Disliked: Staff & service
The hotel was empty and I was given a room beside the elevator and the room temperature was at 61 degrees and it was only 42 outside so I definitely didn’t need the air conditioner on.
Mark
Stayed 1 night in Oct 2023
Response from Brenda on 27 Oct 2023
Hi Mark, I am sorry you were unhappy with your room temperature. Did you turn the heat up or ask the desk for assistance during your stay? There is someone available to help you 24 hours a day. In response to your room location, there are only two rooms of the room type that you booked and they are both by the elevator. Unfortunately, you booked with Expedia and our staff is unable to change anything about these reservations, in this case your room type .Sincerely,
10/10 Excellent
Everett
24 Oct 2023
Everett
Stayed 1 night in Oct 2023
Response from Brenda on 27 Oct 2023
Hi Everett,I am glad that you enjoyed your stay! Thank you for staying with us.