I had booked a suite, the room was very large but in need of a refurb. It was freezing cold and draughty. Complained in numerous,6 or 7, times that the heating didn't work, sent me two totally inadequate electric heaters but didn't fix the heating .... After 3 days I got hold of the housekeeping manager who actually got some of the radiators working. One evening water started pouring through the bathroom ceiling, room upstairs has let the bath overflow as the plugs are difficult to use Rang down and told them, after 1 hour.... someone came and mopped up.
The only restaurant that was open is expensive little choice and not great quality. Breakfast is adequate but chef can't cook poached eggs... wouldn't stay here again.