Hotels with Pool & Resorts in Duarte from NZ$154

"Coffee machine did not work. TV did not work. The toilet had no lock. I paid for non functional room. I feel cheated."

"We've been staying at Hotel Burbank twice a year for at least 3 or 4 years. It has everything going for it EXCEPT they will not give you daily room cleaning service. All I really want is fresh towels and wastebaskets emptied. I don't think this is asking too much. Hotels did this before Covid, but now they are iffy because it saves them money by hiring fewer staff. Hotel Burbank tells you that all you need to do is request service the day before you want. So on check in, I ask and they assure me they are noting it down and it doesn't happen! I end up calling the front desk or stopping people servicing the empty rooms to get fresh towels. On the other hand, I'm saving money on the tip I put out that never gets picked up because no one comes. The location is great -- you can walk to nice restaurants and shops. The hotel itself offers some decent food choices. I'd give it higher marks if they would simply fulfill their promise of serving the room."

"I'm very disappointed in the dishonesty of this hotel. When we arrived the person checking us in gave us a parking pass along with our room keys. I informed him we had pets so I signed the pet fee waiver. The parking pass had no information to imply the parking wasnt included nor were we told when we checked in that it would be an add on (unlike the pet fee which we had to sign for). We went in and out of that lot at least 10 times and did not see any signage. Come to check out we were charged 160$ extra for parking. When I emailed the woman said it was in the fine print but why wasnt there an authorize charge request like with the pet fee or with say room service. You can "fine print" me all you want but its pretty sneaky and dishonest to give your guests a parking pass without informing them of the charge. Even the 4$ bottle of water in the room is clearly stated the price. Also the room we reserved was not available so we had to be downgraded to one with no outdoor space which was annoying because agian we reserved it for our pets. All I'm expecting from a business is transparency. They lable the bottled water, pet fee, room service ect with pricing. Why not parking?"

"The rooms were very nice and clean. The location was perfect walking distance to a lot of places. Was definitely happy with my hotel choice."

"Check in was fast and the staff was very helpful. Unfortunately, we found out that our vehicle (after the fact) was damaged while parked at the Valet Parking and did not know this until we arrived home."

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"All good "

"Surprised to find out bedsheets were not included in the room. That was a first."

"Stayed here for 3 nights & it's very convenient to the freeway, staff very friendly & helpful. Very clean & excellent services. Will come back again soon."