Downtown Container Park Tours and Activities

Overall terrible experience. Beautiful design that is ruined by poor customer service. For five days we threw money away for an overall disappointing experience. Each day of our trip we were faced with a new challenge: wrong room given at check-in, hotel cabana rental website outdated, pool bar with lack of ingredients to make a basic cocktail, concierge provides wrong property information, amenities in room broken, cable tv out and items not refilled by housekeeping. Only one manager that I spoke with was helpful and understanding. He was kind to refund the resort fees. Sadly, the hold on my credit card still is present well beyond the 10 business days. The fight continues..and my love of the Hilton brand destroyed.

Room, bedding, and bathroom were all excellent. The suite was large with a nice couch area, I was able to wake up early and go read there without disturbing my wife sleeping. Food court options were reasonably priced, nicer dinners at the restaurants were expensive but excellent. Large property being connected with Pallazo so lots of food options and stores for shopping if you like. Pool area was really nice, but this brought on our biggest dissappointment, my wife was charged $37.50 US for a pina colada, it was the one and only drink bought at the pool and we found the price gouging gross. Property access if you have a vehicle to park and get around with is not as convient as properties farther South on the strip.

Absolute best hotel I’ve ever stayed in the room was very clean. The shops were awesome. The staff was the best. The pool had a great time overall the best experience ever in a hotel in my life. The casino portion was awesome. Just the best. I highly recommend this place.