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Reviews of Bally's Dover Casino Resort

4 out of 5
Bally's Dover Casino Resort
1131 N Dupont Hwy, Dover, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 739 out of 1307 reviews" "
Rating 8 - Good. 338 out of 1307 reviews" "
Rating 6 - Okay. 117 out of 1307 reviews" "
Rating 4 - Poor. 62 out of 1307 reviews" "
Rating 2 - Terrible. 51 out of 1307 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

colleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to off main road, quick and convenient parking. Checkin was friendly and courteous
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give it a 9.5 on a scale of 10 and a great price also .
Stayed 1 night in May 2024
Response from Matt C. on 20 May 2024
Thank you, Nicholas, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed and liked everything.
Stayed 1 night in May 2024
Response from Matt C. on 20 May 2024
Thank you, Omar, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Casino was excellent
Stayed 2 nights in May 2024
Response from Matt C. on 20 May 2024
Thank you, John, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

4/10 Poor

ROBERT

Liked: Property conditions & facilities
I like that the fire alarm would go off at 2 o'clock in the morning in my room for at least half hour on and off and interval not allowing me to get any sleep for the night and all the staff could say was sorry for the inconvenience.
Stayed 1 night in May 2024
Response from Matt C. on 20 May 2024
Thank you, Robert, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy! Room was big and comfortable. I wish there was a microwave!
Stayed 1 night in May 2024
Response from Matt C. on 20 May 2024
Thank you, Jeanette, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking is a nightmare. Never found a handicapped space. Had to walk quite a distance. Dim lighting in the lots. My son tripped in the dark. Desk clerk offered him bandaids. Seemed to not be too concerned. I know I won't be back!!!
Stayed 2 nights in May 2024
Response from Matt C. on 20 May 2024
Thank you, Scott, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the quiet time.
Stayed 3 nights in May 2024
Response from Matt C. on 20 May 2024
Thank you, Lisa, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lack of food/dining options. One of the front desk staff unfriendly attitude. The rooms are sparse on convenience. The coffee in the room is terrible. And there is no other convenient option for getting a good cup of coffee. We had to drive to get coffee. There are only 4 chairs in the gigantic lobby. And a concrete gazebo?? Total lack of any wow factor.
Stayed 2 nights in May 2024
Response from Matt C. on 20 May 2024
Thank you, Mary, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had an amazing time. The room was clean , quiet and comfortable,
Stayed 1 night in May 2024
Response from Matt C. on 17 May 2024
Thank you,James, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Sophia

Travelled with family, Travelled with partner
Apart from the casino there is nothing happening in this hotel.
Stayed 2 nights in May 2024
Response from Matt C. on 17 May 2024
Thank you, Sophia, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were very limited
Stayed 2 nights in May 2024
Response from Matt C. on 17 May 2024
Thank you, Victoria, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly quiet stay at this hotel. It was reasonably priced, very clean, and helpful staff. The shower was disappointing- it needed a soak in CLR, but otherwise a good stay.
Stayed 1 night in May 2024
Response from Matt C. on 20 May 2024
Thank you, Amanda, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

marie

Travelled with family
Liked: Cleanliness, staff & service, amenities
my room was right under the outside air conditioning vent. it was very loud. i did not sleep for two nights. i wish i could get my money back.
Stayed 2 nights in May 2024
Response from Matt C. on 17 May 2024
Thank you, Marie, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

LaShawn

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean, the staff were friendly and professional. I would definitely book a stay and this hotel again. Thank you for such a pleasant experience.
Stayed 1 night in May 2024
Response from Matt c. on 17 May 2024
Thank you, LaShawn, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well lit and the parking lot was close.
Stayed 2 nights in May 2024
Response from Matt C. on 17 May 2024
Thank you, Angela, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

2/10 Terrible

Alfred

Disliked: Staff & service, amenities
Not allowed check-in 25 mins prior to 3:00 pm/told I would have to pay $25 to check in earlier. No staff greeting, no thank you, no engagement whatever. Staff at front desk behaved as entitled union employees, both at check-in and check-out. This hotel is the example of how not to manage a hotel, and I know as I spent my career in the hotel business: from GM to SVP Ops to COO of hotel companies. Bally's in Dover is pathetically bad and the property and corporate leadership should be ashamed of their obvious disengagement. - Al Wiles
Stayed 1 night in May 2024
Response from Matt C. on 17 May 2024
Thank you, Alfred, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

2/10 Terrible

Diane

Travelled with group
Disliked: Staff & service, property conditions & facilities
Staff rude unprofessional I am handicapped they were mean and bothered by me. I did not stay and will not return.
Stayed 1 night in May 2024
Response from Matt C. on 13 May 2024
Thank you, Diane, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

8/10 Good

Shamari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only downfall is that they don’t renovate the rooms. The furniture is old, the tile is the shower is old, even the alarm clock in the bedroom isn’t modern to play music. The location will always be top tier because it’s the casino of course ! Downstairs there is the sugar factory and fire and ice bar which features live music on some nights. I just wish they would upgrade the decoration and styles in the hotel room or bathrooms.
Stayed 2 nights in Feb 2024
Response from Matt C. on 13 May 2024
Thank you, Shamari, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Danielle

Liked: Staff & service, property conditions & facilities
The property is just fine. I do think all smokers should be required to move farther from the entrance.
Stayed 1 night in May 2024
Response from Matt C. on 17 May 2024
Thank you, Danielle, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

David M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt C. on 14 May 2024
Thank you, David, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Dorethia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed in room 440. The mattress was of poor quality. When I layed down on the matress I could feel the springs in it. Which made my sleep/ stay very uncomfortable. I woke up and it felt like I had the spring stuck in my hip. I’m very disappointed.
Stayed 1 night in May 2024
Response from Matt C. on 12 May 2024
Thank you, Dorethia, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Malinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Will stay again!
Stayed 2 nights in May 2024
Response from Matt C. on 12 May 2024
Thank you, Malinda, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt C. on 13 May 2024
Thank you, Jermaine, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

TRACEY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good services 👍
Stayed 1 night in May 2024
Response from Matt C. on 11 May 2024
Thank you, Tracey, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, convenient and clean.
Stayed 1 night in May 2024
Response from Matt C. on 10 May 2024
Thank you, Renee, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Matt C. on 11 May 2024
Thank you, Deanna, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Holly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool not available. No microwave. Room was clean.
Stayed 2 nights in May 2024
Response from Matt C. on 10 May 2024
Thank you, Holly., for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Lynnessa, Syracuse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Exciting Spot!
Stayed 1 night in May 2024
Response from Matt C. on 6 May 2024
Thank you, Lynnessa, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Nhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 7 May 2024
Thank you,Nhu, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convention to DSU.
Stayed 2 nights in May 2024
Response from Matt C. on 5 May 2024
Thank you, Jamie, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Ronald

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Matt C. on 5 May 2024
Thank you, Ronald, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Samuel

Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place next to Dover raceway.
Stayed 1 night in Apr 2024
Response from Matt C. on 4 May 2024
Thank you, Donald, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 2 May 2024
Thank you, Julie, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Aime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property to stay in! Convenient to main roads north and south! The rooms were very nice!
Stayed 1 night in Apr 2024
Response from Matt C. on 28 Apr 2024
Thank you, Aime, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Mica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Matt C. on 28 Apr 2024
Thank you, Mica, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Deborah, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Gloria

Stayed 1 night in Apr 2024
Response from Matt C. on 17 May 2024
Thank you,Gloria, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Sheri, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Moneeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Moneeka, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Tynisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Tynisha, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Donyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Matt C. on 23 Apr 2024
Thank you, Donyelle, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Matt C. on 22 Apr 2024
Thank you, Cheryl, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was comfortable; however, the Safe did not operate. Could not take a shower because the Diverter was stuck and would not allow shower to work. The price you pay for these rooms they should be inspected periodically to make sure everything is in working order. Once we reported the safe and shower did not work properly maintenance responded to repair the problems. We were in Room 306, third floor. Safe works now but diverter still does not work properly. Next time I will check everything before accepting the room.
Stayed 2 nights in Apr 2024
Response from Matt C. on 22 Apr 2024
Thank you, Wayne, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Jeff, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Claudia, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Sabrina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice but I asked not to be next to a stairwell for safety reasons and I was at the stairwell directly. If the hallway walk was not so far, I would have returned back to the desk. Good thing I had my mace in case someone stepped out of the stairwell. People watch and attack you that way and push you in your room. They come right out of the stairwell as you enter and you don't have a chance. Next time I will complain but it was only 1 night.
Stayed 1 night in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Sabrina, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Lauren

Stayed 2 nights in Apr 2024
Response from Matt C. on 10 May 2024
Thank you, Lauren, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.