BBQ/picnic area

Reviews of The Pines Motorlodge

2.5 out of 5
The Pines Motorlodge
56 Blue Star Highway, Douglas, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 93 reviews" "
Rating 8 - Good. 16 out of 93 reviews" "
Rating 6 - Okay. 5 out of 93 reviews" "
Rating 4 - Poor. 3 out of 93 reviews" "
Rating 2 - Terrible. 1 out of 93 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All great.
Stayed 1 night in May 2024
Response from Steve on 14 May 2024
Thanks for choosing us! Have a great summer!

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Hidden gem!
Stayed 1 night in May 2024
Response from Steve on 14 May 2024
Thanks for choosing us! Have a great summer!

10/10 Excellent

Lori, Westland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. The rooms are clean, and comfortable. Close to Saugatuck and beautiful Oval Beach on Lake Michigan. I have stayed here before and will continue to when I'm in this area. 🙂
Stayed 1 night in May 2024
Response from Steve on 14 May 2024
Thanks for choosing us! Have a great summer and hope to see you again!

10/10 Excellent

Randi and David

Stayed 1 night in Oct 2023
Response from Steve on 13 Oct 2023
Thanks for choosing us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Steve on 13 Sept 2023
Thanks for choosing us!

10/10 Excellent

Krystin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Cute Retro Hotel
What an awesome retro hotel in Saugatuck! I will definitely be back every summer!
Stayed 1 night in Sep 2023
Response from Steve on 9 Sept 2023
Thanks for choosing us for your retro getaway!Have a lovely fall and look forward to seeing you again down the road!

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steve on 24 Aug 2023
Thanks for choosing to spend some time with us!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Steve on 3 Aug 2023
Greatly appreciate your patronage and hope to see you again down the road! Enjoy the rest of your summer!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Steve on 31 Jul 2023
Thanks for spending some time with us and have a fantastic rest of your summer!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Steve on 29 Jul 2023
Greatly appreciate you choosing us! Have a great weekend!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Steve on 25 Jul 2023
Appreciate you spending some time with us!

10/10 Excellent

Lynn

Travelled with family
Clean
Stayed 1 night in Jul 2023
Response from Steve on 19 Jul 2023
Thanks for choosing us and hope you are off to a great summer!

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Steve on 19 Jul 2023
Thanks for choosing to spend some time with us and hope to see you again!

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Scot, Front Desk on 21 Jul 2023
When you book a room with 2 guests and show up with 4 guests, there are going to be extra person charges. Not only is it stated in our listing, but standard in the lodging industry. Apologies if that offended you. We allowed you early check-in and only charged you for one additional guest waiving the charge for the 4th guest and did not charge you for the second night cancellation because you were upset about the extra person charges. I guess we felt we tried to accommodate you but you did not.

10/10 Excellent

Annelize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Steve on 8 Jul 2023
Thanks for choosing us!

4/10 Poor

Sharon

Stayed 1 night in Jun 2023
Response from Steve on 24 Jul 2023
Unfortunately, by your own admission to our staff in follow-up phone calls, you mistaking booked a non-refundable reservation for the day of arrival through Expedia taking the room out of our available inventory. You stated to staff that you actually wanted to book the same date not for June but July--a month later. We did cancel you out of Expedia without any consequence so we were a little dismayed you chose to review us with a 2 after all we did to minimize your situation with no financial repercussion.

10/10 Excellent

Bree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying for a couple days at the Pines. The rooms are kept immaculately clean, and appear to be recently remodeled with a comfy bed. Walkable to the shops in Saugatuck with a considerable time commitment, but I did see a place renting bikes by the Root Beer Barrel, which would be a fun way to get around and explore. It’s a beautiful, peaceful, artsy area, and makes for a great weekend trip.
Stayed 2 nights in Jun 2023
Response from Steve on 19 Jun 2023
Thanks so much for choosing to spend some time with us! Have a great summer and hope to see you again!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service Fun room, super community patio
Response from Steve on 14 Jun 2023
Thanks for choosing us! Have a great summer!

10/10 Excellent

AMY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Super clean and cozy. Convenient location, as we were able to get a free ride with the Interurban trolley. We will stay again!
Stayed 1 night in Oct 2022
Response from Steve on 1 Nov 2022
Thanks so much and look forward to seeing you again!

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities
So pleasingly comfortable and charming! Loved the outdoor area. Would have loved to see the shop— not open during our off season/off week stay. Happy for coffee—would love an in- room option for coffee though for early risers. We will come back again for sure!
Stayed 1 night in Oct 2022
Response from Steve on 22 Oct 2022
Thanks for choosing us and have a great fall!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable, will good back there again
Stayed 2 nights in Sep 2022
Response from Steve on 1 Oct 2022
Thanks Dan! Appreciate your patronage!

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Asking exactly what time we would arrive is new. Not being able to go in for check in d/ t Covid is out of date. No breakfast as advertised. Coffee provided but not until 9 o’clock is very inconvenient. No instructions to work tv in room.
Stayed 1 night in Aug 2022
Response from Scot, Front Desk on 27 Aug 2022
When you arrive after 5 pm and we have not heard from you, we do reach out to make sure all is well with your travels, apologies if that was odd for you. As I was in the garden watering when you arrived, I did meet you at your car for check-in and to orient you with the area. Since you didn't have to leave your car, I would think that would have been a convenience. We do not advertise breakfast during the week, only continental on the weekends. A simple call to the front desk could have assisted with your TV. Finally, I am not sure how to even respond to "Covid is out of date" and how that statement applies to your stay? We do appreciate you staying with us for the one evening and wish you the best for the rest of your summer.

10/10 Excellent

Renita

Stayed 1 night in Jul 2022
Response from Steve on 1 Aug 2022
Thanks for choosing us! Hope to see you again!

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay - newly renovated, spotlessly clean, great outdoor sitting area - absolutely delightful! We will be back!
Stayed 1 night in Jul 2022
Response from Steve on 28 Jul 2022
Thanks so much for choosing us! Hope to see you again!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence!
Stayed 2 nights in Jul 2022
Response from Steve on 20 Jul 2022
Thanks so much for choosing us! Hope to see you again!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very helpful and gave solid recommendations and directions. I had family staying nearby, and they said the next time they'll look into staying at The Pines Motorlodge instead. It was very clean with a fresh vibe. If you're a pillow snob, I suggest bringing your own. My husband had no issues with theirs, but I'm a snob, lol. But that was it. We'll definitely stay there again. Loved it!
Stayed 2 nights in Jul 2022
Response from Steve on 18 Jul 2022
Thanks for spending some time with us! Hope to see you gain!

4/10 Poor

Donald

Travelled with family, Travelled with pets
Disliked: Staff & service
Booked on Expedia. Showed up. Had a dog. Told pets not allowed so could not check in. Asked for a refund and staff (owner maybe) told me nothing could be done and to take it up with Expedia. Expedia told me it was the owner who charged me sending the ball back to him. Called to resolve but no word back. Had insurance on the booking. Still waiting to hear. Owner (I assume) of hotel very rude. Made me wait outside to sign paperwork for registration, which I never signed.
Stayed 1 night in Jul 2022
Response from Scot, Front Desk on 17 Jul 2022
I was never rude to you. I did not make you wait outside, I greeted you in the parking lot with visitor's guides and the room key while you were sitting in your car as you parked several rooms down from the office. When presented the folio to sign, you announced you were travelling with a pet. I explained that due to insurance, we cannot accept pets. It is also posted on our Expedia posting. You booked our last room as a non-refundable Expedia reservation agreeing to their terms and our policies. You stated you had purchased insurance through Expedia and you would take it up with them. That was also restated during our phone call. I was waiting to hear back from you once you had contacted the insurance carrier about options.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
I only stayed one night but I will def be staying again if I am in the area. The location is perfect, close to everything. It is a unique little motor lodge with fun decor. Check in/out was easy.
Stayed 1 night in Jun 2022
Response from Retro Steve on 2 Jul 2022
Glad you had a nice stay. Hope to see you again!

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property with impeccably clean rooms. Would absolutely stay here again!!
Stayed 1 night in Jun 2022
Response from Steve on 10 Jun 2022
Thanks so much Shelly, hope to see you again down the road! Have a great weekend!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location with fun, unique tasteful decor. The continental breakfast looked amazing. $200 a night would have been reasonable if some of the amenities were higher quality (sheets were a bit scratchy, towels thin, bar soap provided but no liquid shower gel) A bottled water in the room would have been nice. The room had a funny odor when I first arrived but improved with opening the windows and running the fan. While I appreciated the easily accessible plug by the bed, the bedside lighting was a bit dim for reading in bed.
Stayed 1 night in May 2022
Response from Scot on 9 Jun 2022
Thanks for the feedback. Our posted rate on our site booked direct was $199 for that evening. However, you booked through Hotels which does have commissions added to our base rate paid to Hotels. We start the season with all new linens and towels so perhaps they are still too "new"? Any odor might have been from the new carpeting installed two weeks back, glad the windows and ceiling fan worked for you. Have a great summer!

10/10 Excellent

Donald T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this property! Intimate (13 guest rooms), super gay-friendly & hospitable.
Stayed 2 nights in Sep 2021
Response from Steve on 18 Sept 2021
Thanks for spending some time with us! Hope your travel up north was great!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay! The only negative was that there was no coffee in the mornings!!
Stayed 2 nights in Sep 2021
Response from Steve on 9 Sept 2021
Thanks for hanging with us. Nice to see you all again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Liked the motel. Rooms were nice and clean. Management needs to step it up. Was not informed about cleaning rooms or clean towels and where to get them. They need to have coffee and bagels at 7 in the morning for the price they charge for a room.
Stayed 2 nights in Jul 2021
Response from Steve on 21 Jul 2021
Guests are sent an email explaining that we are not providing daily housekeeping as we are severely short staffed--an issue everywhere unfortunately. This is also explained at check-in. However, we do provide fresh towels daily if you just touch base with staff. Coffee is served from 9-11 am. This is also in the email and conveyed at check-in. Regarding the rate, had you booked direct with us, your rate would have been lower. Booking through Expedia does come with additional charges and commissions charged by Expedia. I appreciate that you liked the property and your room. Hopefully we will see you again and best wishes for the rest of your summer!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Steve on 28 Jun 2021
Thanks for spending some time with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Steve on 3 Nov 2020
Thanks for choosing to spend some time with us! Have a great fall and we hope to see you again!

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from Steve on 3 Nov 2020
We appreciate your business and hope you're headed into a great fall and that you choose us again for Future travel to the area.

10/10 Excellent

John K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great retro vibe
Great retro vibe and great convenient location to lots of activities and restaurants.
Stayed 4 nights in Aug 2020
Response from Steve on 3 Sept 2020
Thanks for choosing us for your retro getaway! Hope to see you again down the road and have a great fall!

10/10 Excellent

JaneandVeronica, Springfield, MO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to visit. Oval Beach was great. Cute shops and eateries. Parking is limited so go early.
Stayed 4 nights in Aug 2020
Response from Steve on 10 Aug 2020
Good point about beach parking, early bird does get the beach parking. Thanks for staying with us!

10/10 Excellent

Terry, Three Oaks MI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was small and so cute!! So nice and innkeeper was so helpful.
Stayed 1 night in Jul 2020
Response from Steve on 21 Jul 2020
Thanks for choosing to spend some time with us! Hope to see you again and have a great rest of your summer!!

8/10 Good

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The proprietor was very accommodating and helpful. Great local recommendations too!
Stayed 1 night in Oct 2019

10/10 Excellent

Mari

Stayed 2 nights in Oct 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Steve on 14 Sept 2019
Thanks for making us your home away from home! Have a great Fall and hope to see you down the road!!

10/10 Excellent

TimandVickie, Anderson, IN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and friendly staff. The room was clean and comfortable.
Stayed 1 night in Sep 2019
Response from Steve on 3 Sept 2019
Thanks for staying with us! Hope to see you again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Steve on 29 Aug 2019
Thanks for choosing us!! Have a great Holiday weekend!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Steve on 21 Aug 2019
Thanks for choosing us!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michigan get away
Room was very clean and comfortable. Staff was very helpful and courteous. Bathroom small but ok. Location is great! Overall we enjoyed our stay.
Stayed 1 night in Aug 2019
Response from Steve on 18 Aug 2019
Thanks for choosing us and hope to see you again!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Steve on 14 Aug 2019
Thanks for choosing us for your getaway!!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchy
Short vacation. Nice place. Sat on porch and talked to neighbors.
Stayed 3 nights in Aug 2019
Response from Steve on 11 Aug 2019
Thanks for spending some time with us! Hope to see you again down the road!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a minor inconvenience with the internet and Steve went above and beyond the call of duty working with the service provider to correct the issue. They also then offered us a small discount on future visits which was very generous. You don't often know what kind of person you are dealing with until something goes wrong. These folks were great and we'd recommend this place to anyone. The rooms are great and so is the location.
Stayed 1 night in Aug 2019
Response from Steve on 11 Aug 2019
Thanks for choosing us again....