Courtyard

Reviews of Fairfield Inn by Marriott Dothan

2.5 out of 5
Fairfield Inn by Marriott Dothan
3038 Ross Clark Circle, Dothan, AL

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 503 reviews" "
Rating 8 - Good. 174 out of 503 reviews" "
Rating 6 - Okay. 72 out of 503 reviews" "
Rating 4 - Poor. 47 out of 503 reviews" "
Rating 2 - Terrible. 29 out of 503 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from GM on 25 May 2024
Dear Ronald, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Sean Tayco, GM

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service
Our first floor unit it was raining out and the flooding was so bad. You could feel the carpet wet under the air conditioner. We didn’t complain about it because we didn’t want to be those kinds of people but other than that the room was pretty good.
Stayed 4 nights in May 2024
Response from GM on 22 May 2024
Dear Laurie, Thank you for sharing your feedback on your experience. Reflections like yours are appreciated because they give us areas to improve our guest experience. We're sorry for the inconvenience, but glad you had an enjoyable stay overall. Thank you for choosing us. Best, Sean Tayco, GM

4/10 Poor

Brooke, Pensacola

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from GM on 22 May 2024
Dear Brooke, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Sean Tayco, GM

4/10 Poor

Shawn

Travelled with family
Disliked: Staff & service, property conditions & facilities
Searched thru multiple locations looking for an indoor pool and this was one of the only places that had one, it was basically unusable water was nasty and too much chlorine
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Shawn, I am so sorry that you did not find our pool welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion. We hope to see you again. Sincerely, Sean Tayco, GM

8/10 Good

john

Travelled with family
Liked: Staff & service
Room was dirty in many areas
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear john, We take pride in providing the best accommodations and service; your feedback, which highlights areas for improvement, is appreciated. I'm happy that we still earned a positive rating, but I will discuss your concerns with our housekeeping team. Thank you for your time in reviewing our Fairfield Inn. Best, Sean Tayco, GM

8/10 Good

Williams

Stayed 1 night in May 2024
Response from GM on 19 May 2024
Dear Williams, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Sean Tayco, GM

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 6 May 2024
Dear Jeffrey, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Sean Tayco, GM

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Dear Alicia, We appreciate your taking the time to review our hotel and hope to host you again. Best, Sean Tayco, GM

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property would’ve had a higher condition facility rating, however, one of the dresser drawers was broken and unusable. You can see it is broken just looking at it and without operating it. The drawer facia was torn off. Dresser lamp lights needed replacing. When in use, they had a high rate of flickering. Very obvious if turned on / being used.
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear Arthur, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. Feedback like yours allows us to impact future stays. Thank you for choosing us. Sincerely, Sean Tayco, GM

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonable rate, local to my business destination, walkable restaurant access, excellent complimentary breakfast.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear John, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Sean Tayco, GM

10/10 Excellent

Donna

Travelled with partner
Staff friendly. Room was clean. Elevator not working.
Stayed 1 night in Apr 2024
Response from GM on 3 Apr 2024
Dear Donna, We are thrilled to hear your stay was enjoyable overall. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Sean Tayco, GM

8/10 Good

Ronald, Reidsville

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Ronald, Thank you for your kind review. Please visit us again. Best, Sean Tayco, GM

10/10 Excellent

Margaret

Very friendly staff
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Margaret, The entire staff loves being a great representation of our hotel. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Sean Tayco, GM

10/10 Excellent

Myra

Stayed 2 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Myra, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Sean Tayco, GM

10/10 Excellent

William

Travelled with family
Liked: Amenities
Most everything was very good. Door was a bit hard to open. But a good stay.
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear William, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Sean Tayco, GM

10/10 Excellent

BryKias

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to find and the staff was great we first checked in with Liz and her attitude was amazing so the customer service we received the whole trip was amazing
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear BryKias, It’s splendid to hear that you had a great stay. We're delighted our team members elevated your experience with their top-notch service. Your appreciation is greatly valued. Thank you, and we look forward to welcoming you back in the future for another wonderful experience. Best, Sean Tayco, GM

10/10 Excellent

felecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear felecia, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Thomasena Jones, GM

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Jerry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Thomasena Jones, GM

2/10 Terrible

Sabrina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The check in was awful. I paid but he said he didn’t have key yet( maintance, so he sent someone up with us with master key, neither one of us knew room #, air didn’t work, TV didn’t work only glow at night. No pic. Couldn’t turn on or off. Would not recommend
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Dear Sabrina, I'm sorry to hear that your experience with us was not up to your expectations. Our aim is to provide a comfortable stay for all our guests, and it's disheartening to know that we failed in your case. I apologize for the poor arrival experience that set the tone for your stay, and I understand how frustrating that must have been for you. We truly appreciate your feedback, and we will use it to improve our services to ensure that we provide a better experience. I hope we'll have the opportunity to make it up to you in the future if you decide to give us another chance. Sincerely, Thomasena Jones, GM

8/10 Good

Jacqueline

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from Sena Jones- General Manager on 9 Feb 2024
Thank you for your feed back. We appreciate it. Please come visit us again.

10/10 Excellent

Ben

Stayed 3 nights in Feb 2024
Response from GM on 20 Mar 2024
Dear Ben, Thank you for your time in sharing your kind review, and please visit us again. Best, Sean Tayco, GM

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and breakfast
The stay was business. Location is good. Restaurant so close.
Stayed 2 nights in Jan 2024
Response from GM on 7 Feb 2024
Dear David,Thank you for taking the time to share your review. We're pleased to hear that our accommodations and convenient location made for an enjoyable business stay. There is no better compliment than a return visit, so we hope to see you soon.Best,Thomasena JonesGeneral Manager

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Staff was excellent. Breakfast area is too small. Poor lighting in the bathroom. I guess these issues can be expected with an older property.
Stayed 1 night in Feb 2024
Response from Sena Jones- General Manager on 5 Feb 2024
Hello and thank you for responding. I do apologize for any inconvenience that you had to experience while lodging at our property. Thank you for staying at our property.

10/10 Excellent

ILA

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Dear ILA,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Thomasena JonesGeneral Manager

8/10 Good

Deborah E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Deborah, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Thomasena Jones, GM

6/10 Okay

Walter

Travelled with family and small children
Liked: Staff & service
Very bad Smell in the room (2nd time staying), poor cleanliness, and not willing to accommodate a repeated stay guest. Will not be staying here anymore.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Walter, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. I'm sorry you detected an odor. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might reconsider a return visit. We'd love another opportunity to show you that cleanliness is our top priority. Sincerely, Thomasena Jones, GM

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Cathy, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Thomasena Jones, GM

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear robert,Thank you for your time in sharing your kind review, and please visit us again.Best,Thomasena JonesGeneral Manager

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and friendly! My son loved the indoor pool and breakfast. We will definitely be back!
Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Dear Kathy,We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Thank you for staying with us, and we look forward to your return.Best,Thomasena JonesGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sena Jones on 24 Dec 2023
Thank you for your feedback. Please come back and visit us again.Thank you, Sena JonesGeneral Manager

6/10 Okay

Natasha

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was extremely friendly and nice. The only issue I had was both rooms linen were dirty. It was hair in the sheets of both bed in our first room. One bed in our second room. The staff made sure they took care of the issue. It was a bit frustrating considerating I was traveling with children.
Stayed 1 night in Dec 2023
Response from Sena Jones- General Manager on 24 Dec 2023
Hello Natasha, Iam so sorry about everything that happened during your visit at my property. Iam glad that I was able to correct the situation to make your stay more comfortable before your departure. My hope is that someday you will come back to see us again.

8/10 Good

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities
綺麗で便利でした。
Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Dear YUJI,We are thrilled you had a nice stay. Thank you for the review, and please visit us again.Sincerely,Thomasena JonesGeneral Manager

6/10 Okay

Chad

Business traveller
Liked: Staff & service
Nice location to most everything and the staff was very accommodating. The lobby and other areas in the hotel were in the process of being remodeled. The room was good except the bathroom was tight and the mirror lighting was bad.
Stayed 5 nights in Nov 2023
Response from GM on 21 Nov 2023
Dear Chad,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back.Sincerely,Jasmine MartinezGeneral Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clean, safe, comfortable
The hotel was ok. It was clean and pretty empty. They’re undergoing renovations so there was no full breakfasts area and there are constructions areas on the floors which can sometimes be creepy at night. The pillows on the king bed were oddly tiny - not an issue, more so just comical but they were comfy.
Stayed 1 night in Oct 2023
Response from GM on 29 Oct 2023
Dear Anonymous,Thank you for staying with us. We are thrilled that you found us to be clean, safe, and comfortable. We value all your feedback and hope to see you again for a flawless experience.Sincerely,Jasmine MartinezGeneral Manager

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear kimberly,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Jasmine MartinezGeneral Manager

4/10 Poor

Isaac

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty. For example, the bed sheets were dirty. Multiple dirty scuff marks on the white sheets. The comforter had stains as well. One stain looked like a blood stain that was never fully cleaned. The bathroom floor had dirty shoe prints all over. We did not use the shower as it was grimy looking. There was a rubber mat in the tub that is not hygienic. There was not any soap for the sink. The fixtures in the bathroom and main room are rusted. For the cost of the room and how it is marketed it was unacceptable and we will not return.
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Dear Isaac,Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might reconsider a return visit. We'd love another opportunity to show you that comfort is our top priority.Sincerely,Jasmine MartinezGeneral Manager

10/10 Excellent

steve

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 15 Oct 2023
Dear steve,It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon!Best,Jasmine MartinezGeneral Manager

2/10 Terrible

Khaalida lynn

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and hallways smelled stale, the room had popcorn kernels in the floor near the bed.. I don’t like or eat popcorn I’m allergic… the ceiling had water damage, bathroom water damage and rust spots, the pool caused my son to get really sick… he also end up with pink eye from the pool water, the breakfast was delicious… but the morning staff was being condescending to each other in front of guest… overall it’s was a struggle bus experience.. I was extremely dissatisfied.. I almost broke my neck entering the pool area due to the floor being so wet and slick… bad combination for ppl walking… and a recipe for a lawsuit…. At least put in wet floor signs..
Stayed 2 nights in Sep 2023
Response from GM on 5 Oct 2023
Dear Khaalida lynn,I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to Dothan.Sincerely,Jasmine MartinezGeneral Manager

4/10 Poor

Jeremy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Marriott Standards
Cant just slap Marriott sign on a old hotel and call it a Marriott. Bad smell. Old mill dew. Nice workers. Decent breakfast. But expected more from Marriott
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Dear Jeremy,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Fairfield Inn by Marriott. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Jasmine MartinezGeneral Manager

8/10 Good

Terry

Liked: Staff & service, room comfort
On our way to TN.
Hotel is in need of updating which they were working on.
Stayed 1 night in Sep 2023
Response from GM on 27 Sept 2023
Dear Terry,Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area.Best,Jasmine MartinezGeneral Manager

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on 19 Sept 2023
Dear Robert,We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review. Thank you for staying with us at the Fairfield Inn Dothan; we hope to see you again.Sincerely,Jasmine MartinezGeneral Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better then expected!
To start off I've seen so many bad reviews and was extremely nervous to stay here after paying for four nights non refundable. We stayed here for a BMX bike race. Everyone of the staff members we came across were great. No out was rude with us. The room was fine. Nothing fancy but they are also under renovation. AC was great. I kept my friend freezing the whole time there. Bathrooms are a little small but we're just fine. Beds were definitely comfortable. I've seen people complain about the pillows. They were just fine for just me in the bed. I used one off the bed during my stay. Breakfast is ok. Could definitely be better but you can't complain for free. Only down fall I found was they didn't have any on site laundry for guest. Overall this location was great , hotel was great, staff was great and I would definitely stay here again.
Stayed 4 nights in Sep 2023
Response from GM on 20 Sept 2023
Dear Anonymous,Your comfort is our top priority, so it's wonderful to know your stay was pleasant! We appreciate all your positive feedback and a few areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return.Best,Jasmine MartinezGeneral Manager

2/10 Terrible

BENJAMIN

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 27 Oct 2023
Dear BENJAMIN,Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit.Sincerely,Jasmine MartinezGeneral Manager

2/10 Terrible

James, Lutz

Disliked: Cleanliness, property conditions & facilities
There was NO HOT WATER for the complete stay, 2 nights. When I complained about it I was told it was being worked on and might be up and running in about 1.5 hours, or so. That was on the first night. We were tired from traveling all day and took the plunge and took a cold shower. Brrrrr. Checked on the water, throughout the night, still cold. The same results the next day and night. I chose this location because they had an indoor heated pool and no, since there was no hot water, it was cold as well. A total waste of my hard earned money. I spent over twice the cost of what I was planning to spend, just for the pool, and am totally dissatisfied. Every explanation was...it'll be fixed soon. It was still not working over 2 days later. I truly suspect due to the renovations, there was a major issue, and the hot water has been out more than just our little stay there. Not very good management and preparation to accommodate paying customers. They should have told us when we checked in in that there was no hot water and it'll probably be out for a few days. We would have chosen the less than half cost hotels to stay at. I asked for compensation due to the situation and did not receive anything except for lip service...I'll let the manager know you asked for comp. That is as far as it went. Time to write a letter to corporate. Very dissatisfied.
Stayed 2 nights in Aug 2023
Response from GM on 27 Aug 2023
Dear James,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. This was an extraordinary circumstance not at all indicative of our norm. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Jasmine MartinezGeneral Manager

10/10 Excellent

Vanessa

Stayed 1 night in Aug 2023
Response from GM on 10 Sept 2023
Dear Vanessa,What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in Dothan from here on out. Thank you for your business, and please come again.Best,Jasmine MartinezGeneral Manager

8/10 Good

Susan

Stayed 1 night in Aug 2023
Response from GM on 3 Sept 2023
Dear Susan,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your rating are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Jasmine MartinezGeneral Manager

8/10 Good

Henry

Stayed 2 nights in Aug 2023
Response from GM on 27 Aug 2023
Dear Henry,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Jasmine MartinezGeneral Manager

8/10 Good

Phyllis

Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Dear Phyllis,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Jasmine MartinezGeneral Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 28 Jul 2023
Dear Anthony,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Kaitlyn CrawfordGeneral Manager

4/10 Poor

Gregory, Millington

Travelled with family
Disliked: Cleanliness
Not the hidden gem I was expecting. Bathroom had pubic hairs on the tub and crud caked to the wall. Slept fine, but wife said she felt dirty after we left
Stayed 1 night in Jul 2023
Response from GM on 23 Jul 2023
Dear Gregory,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area, so we hope to see you again for a better experience.Sincerely,Kaitlyn CrawfordGeneral Manager