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"Great staff but a dated feel for a 5* luxury hotel and charging for water with the price of the rooms leaves a bad taste"

"Fantastic hotel, in a great location, only meters away from the seafront and public transport. The rooms are immaculate clean, great buffet for breakfast or dinner and a nice area around the pool to relax and unwind. The staff is very helpful and knowledgeable."

"Hotel staff was absolutely amazing. The hotel is gorgeous and has great options. "

"Excellent hotel, staff very friendly and well trained"

"Hotel was lovely. The welcome on arrival was great. Room was nice although booked a twin and got a double so had to get that changed (cleaning staff not helpful so had to ring reception). The hotel has a nice pool area and the indoor pool was great for when it was raining. Staff were friendly. Good location as you can walk along the front to the harbour or get a bus. Big downside of this hotel is the quality of all inclusive drinks and food. It’s all the cheap (not local) products. Not even local beers (Keo, Leon) are included. For those you need to have the premium wrist band. The all inclusive spirits are like paint stripper. Food ok but not amazing considering the price. "

"Lovely hotel and staff were amazing. Can’t wait to return "

"Todo el servicio al cliente fue excelente, limpieza de la habitación excelente y la comida muy buena. "

"Excellent hotel! Would definitely recommend!"

"A treasure chest of a hotel with the kindest people who really care about giving you the most special experience. The hotel is simply beautiful and has everything and more to make your holiday perfect. The food in the restaurants is top notch, the grounds are breathtaking, the views are second to none, the staff always go above and beyond, the rooms are excellently equipped (there's even a pillow menu!), the spa is fabulous for winter holidays, the drinks are delicious treats, the live music adds a whole new layer of wonder, there's so much to explore in the surrounding areas from Tombs of the Kings to the glorious sea-side walk to the harbour...oh, and the breakfast is the greatest of all time (you have to see the next-level spread with your own eyes). It was an absolute pleasure from our welcome to our check-out and we can't wait to come back later this year! "