Lobby

Reviews of Quality Inn

2.5 out of 5
Quality Inn
2000 W Wyatt Earp Blvd, Dodge City, KS

Reviews

7.8

Good

Rating 10 - Excellent. 163 out of 488 reviews" "
Rating 8 - Good. 184 out of 488 reviews" "
Rating 6 - Okay. 79 out of 488 reviews" "
Rating 4 - Poor. 31 out of 488 reviews" "
Rating 2 - Terrible. 31 out of 488 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Marlene van

Liked: Property conditions & facilities
The lady at front desk was very friendly and helpful. Breakfast was good. Room and bed was good.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Marlene van,Thank you for your feedback and for rating your stay. We're pleased to hear that you found our front desk staff friendly and helpful, enjoyed the breakfast, and found your room and bed to be good. If there's anything specific, we can do to make your next stay even better and earn that fifth star, please don't hesitate to let us know. We appreciate your stay and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness
Stayed 1 night in May 2024
Response from Hotel Manager on 26 May 2024
Dear Nancy,Thank you for your wonderful review! We're delighted that you found our staff friendly and accommodating. Providing exceptional service and a warm welcome is our priority, and we're thrilled that it enhanced your stay. We can't wait to welcome you back for another fantastic experience!Sincerely, Hotel Manager

8/10 Good

Kara

Liked: Staff & service
.
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Kara,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Jade

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Cancelled our reservation without notification.
Stayed 3 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Jade,Your feedback has been duly noted and will be thoroughly reviewed and investigated. Kindly allow us some time to validate your concerns. We apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 Poor

Earl

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was the cheapest price ! The staff try their best. It just old and stairs dirty. The room was pretty good. The AC it work but it loud! But what really suck the most was the bed! If I had to stay here again I would but I think I would try to bring a piece of plywood for the bed
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Earl,Thank you for your feedback. We're glad you found our staff helpful and the room satisfactory. We apologize for the issues with the noisy AC, the bed's comfort, and the condition of the stairs. Your comments are valuable, and we will address these concerns to improve our guests' experience. We appreciate your understanding and hope to provide a more comfortable stay in the future.Sincerely, Hotel Manager

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The ac unit was noisy.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Debra,Thank you for your 4 out of 5 rating. We apologize for the inconvenience caused by the noisy AC unit. Your feedback is valuable, and we'll work to address this issue to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

2/10 Terrible

JB

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights and they didnot clean or makeup room for second day stay!!!! you pay for 2 days and you only get 1 day service.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear JB,We sincerely apologize for the oversight in not servicing your room during your second day. This falls short of our usual standards, and we understand the inconvenience caused. We'll address this with our housekeeping team to ensure such lapses don't occur again, and we appreciate your patience and understanding.Sincerely, Hotel Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Gary,Thank you for your feedback! We're glad to hear that you found your stay to be quiet. Providing a peaceful environment for our guests is important to us, and we're pleased that you had a positive experience in that regard. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

GEOFFREY

Travelled with partner
No issues in getting the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in process went smoothly and that you didn't encounter any issues getting your room. Providing a seamless experience for our guests is important to us, and we appreciate your feedback. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Christy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff! Never again. I will pay extra next time to stay somewhere nicer. They rushed us out before check out and were upset because we checked in late. No consideration that we drove at all.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Christy,We're truly sorry to hear about your negative experience with our staff. Providing courteous and attentive service is of utmost importance to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again in the future. We understand your frustration and hope to have the opportunity to regain your trust during your next visit.Sincerely, Hotel Manager

6/10 Okay

MICHELLE

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear MICHELLE, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Jane

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Jane,We value the time you have taken to rate your experience staying at our hotel. We would appreciate hearing from you if you have any ideas on how to raise our guest satisfaction rating from 4 to 5. Thank you for your business. SSincerely, Hotel Manager

10/10 Excellent

Roxann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great Stay!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Roxann,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great stay with us. We look forward to welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Yanet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. It was real close to the venue we went to and even though we got in really late we slept like babies. Room was clean and fresh
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Yanet,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great stay with us and that our hotel's proximity to the venue was convenient for you. We're glad you were able to rest well and found your room clean and fresh. Providing a comfortable and welcoming experience for our guests is always our goal, and we're delighted that we could meet your expectations. We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE PEOPLE AND PLACE
Worst experience ever. Room not fully functional with bathroom lights and front desk wanted t charge t switch rooms . kept saying its policy. sometimes doing what is right is more important than "policy" Also some doors over rooms had swastika symbols so did not feel comfortable so asked to cancel booking . hotel would not allow 3rd party to cancel saying again "policy" I was willing to pay for one nights and not even stay but they would not let us cancel the week . how are we to know about bad rooms and swastikas when we pre-book a room . there is right and wrong why to treat people
Stayed 5 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear John,We sincerely apologize for the distressing experience you encountered during your stay. Providing a safe and comfortable environment for all our guests is of utmost importance to us, and we regret that we failed to meet your expectations. Your feedback regarding the functionality of the room, the presence of symbols, and the cancellation process will be addressed with our management team to ensure immediate improvements are made. We understand your concerns and frustration, and we apologize for any inconvenience caused. Rest assured, we take your comments seriously and will work diligently to prevent such issues from occurring in the future.Sincerely, Hotel Manager

6/10 Okay

Guy

Liked: Cleanliness
Get the hell out of Dodge
Ok stay. Room was ok . Staff were not very engaging or enthusiastic. Pillows were not comfortable and fridge buzzed. Towels not very comfortable. Location decent and price was ok.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Guy,Thank you for sharing your feedback with us. We're glad to hear that your overall stay was satisfactory, but we apologize for any shortcomings you experienced with our staff's engagement, pillow comfort, fridge noise, and towel quality. Your comments are valuable, and we will use them to make necessary improvements. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Breakfast
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Kevin,Thank you for your feedback! We're glad to hear that you enjoyed the breakfast during your stay. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
Staff was incredibly rude, which just drags all these stars down.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Chris,We apologize for the disappointing interaction you had with our staff during your stay. Providing excellent customer service is a top priority for us, and we regret any rudeness or lack of professionalism you experienced. Your feedback is valuable, and we will address this matter with our team to ensure it does not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Just Okay
Seem to be older motel maybe doing remodeling? Outlet wasn't fastened in the wall and the closet doors weren't hung. Bed was comfy. Breakfast area was pretty small.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the older condition of our motel and the issues with the outlet and closet doors. We appreciate your patience as we work on renovations. We're glad you found the bed comfortable. Your comments about the breakfast area size are noted, and we'll consider ways to improve the layout. We hope to provide a better experience during your next stay.Sincerely, Hotel Manager

2/10 Terrible

Toni

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator.
Not good. Not very clean. No elevator.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Toni,We apologize for the inconvenience caused by the lack of an elevator during your stay. Your feedback regarding cleanliness is also concerning, and we regret any disappointment it may have caused. We appreciate your comments and will use them to improve our services. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Wayne,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 Okay

Dawson

Business traveller
Disliked: Staff & service, amenities
Breakfast could be a lot better and the parking is not good if you have a trailer
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 2 Feb 2024
Dear Dawson,Thank you for your feedback. We apologize for the shortcomings you experienced with the breakfast and parking arrangements, especially for guests with trailers. Your comments are valuable, and we'll take them into consideration as we work to improve our amenities and facilities. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear JULIA,We're thrilled to receive your perfect rating and to hear about your positive experience with our friendly staff and clean accommodations! Providing exceptional service and cleanliness is our priority, and we're delighted that you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Teysa, Berthoud

Travelled with family
Disliked: Staff & service
20.00 to change to 1st floor because we needed it. Nowhere did the online service tell me that the room i reserved
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Teysa,We apologize for any confusion or inconvenience regarding the change in room and the associated fee. It's important to us that our guests have a clear understanding of the accommodations they are reserving. We'll review our online information and reservation process to ensure transparency about additional charges and room preferences. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Tom

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Tom,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. We needed help with a couple of items and the desk attendant was prompt in solving our concerns. They also served a hot brekfast which was much appreciated. Thank you
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Linda,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a nice stay and that our desk attendant promptly addressed your concerns. It's great to know that you enjoyed the hot breakfast as well. Your positive feedback is greatly appreciated, and we look forward to providing you with another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Holley

Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Holley,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

2/10 Terrible

Amanda

Disliked: Staff & service
No elevator to second floor for disabled guest
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Amanda,We apologize for any inconvenience caused by the lack of an elevator on the second floor. Your feedback is important, and we understand the importance of accessibility for all guests. We will consider this issue seriously and explore options for improvement. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Daniel

Travelled with family
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Daniel,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Teresa

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Teresa,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Debra

Liked: Staff & service, property conditions & facilities
Adequate for us.
When we checked in the tv was not “talking” to the remote. Fortunately the clerk was able to help us repair the two. The fan I. The bathroom was very loud and the heating and cooling fan could not be put on continuous (which was annoying). The quilt on the base was too small for a king. But all in al a good value for the price.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Debra,Thank you for sharing your experience, and we're glad the front desk could assist with the TV remote. We apologize for the inconvenience with the bathroom fan and the heating and cooling fan options. Your feedback is valuable, and we'll look into addressing these issues. We appreciate your understanding and are pleased you found good value for the price. We hope to welcome you back for an even more comfortable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Just want to start out saying that I slept fine. The real issue I had was there was no heat in the room and the bathtub had stains in it and there was a security risk because one of the card readers on the side of the building for entry did not work so the hotel had propped the door open.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Christopher,Thank you for sharing your feedback with us. We're glad to hear that you slept well during your stay. However, we apologize for the issues you encountered with the lack of heat in the room, bathtub stains, and the security concern with the card reader. Your comments are important, and we will address these issues promptly to ensure a more comfortable and secure experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Vici

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Vici,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice and clean no disability accommodations
We had requested a downstairs room since I am disabled and on oxygen. They told us the only rooms available were upstairs. The parking lot did not seem full at all. Room was nice and clean very difficult to climb stairs. No elevator. Stay was good just very disappointed they could not accommodate me.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Richard,Thank you for your feedback and the 8/10 rating. We apologize for the inconvenience you experienced regarding the lack of disability accommodations and the challenge of climbing stairs. We understand the importance of such requests and regret any disappointment caused. Your input is valuable, and we'll use it to improve our services. We hope to have the opportunity to better accommodate your needs in the future.Sincerely, Hotel Manager

4/10 Poor

Kathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Kathy,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

jannette, hendrum

Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Jannette,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had to call and call in order to find someone to come and check us in when we arrived. Once we were checked in, we were informed that there would be no continental breakfast the next morning due to it being Christmas. Once we got into our room. The closet door was not on the closet. And then since we didn’t have a continental breakfast to go to we were hoping to make coffee in our room. That did not happen either because there was no carafe on the coffee machine. And when we drove by other quality inns along the interstate, they were all MUCH busier and I’m sure we’re serving breakfast!!!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear John,We sincerely apologize for the challenges you faced during your stay, including difficulties in checking in, the absence of continental breakfast, issues with the closet door, and the missing carafe in your coffee machine. This is not the experience we aim to provide, and we regret any inconvenience caused. Your feedback is crucial, and we will address these matters with our team to ensure improvements. We appreciate your understanding, and we hope you might consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and breakfast was good
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Bryant,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you enjoyed your stay, found the room nice, and appreciated the good breakfast. We appreciate your positive feedback and look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Glendarika

Liked: Cleanliness, staff & service, property conditions & facilities
Small toen... nice staff, rooms are clean, breakfast is good
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Glendarika,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our staff nice, the rooms clean, and the breakfast good. We appreciate your positive feedback and look forward to hosting you again!Sincerely, Hotel Manager

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family reunion
Hotel was nice for the price. Restaurants convenient from Hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Anthony,Thank you for your feedback! We're glad to hear that the hotel was suitable for your family reunion and that you found it nice for the price. It's great that there were convenient restaurants nearby, enhancing your overall experience. We hope to have the opportunity to welcome you and your family again in the future!Sincerely, Hotel Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Barbara,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Dean,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice clean affordable right on my continued travel path.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you found our location great, the accommodations nice and clean, and the pricing affordable. We appreciate your positive feedback and look forward to being a part of your continued travel path. Safe travels!Sincerely, Hotel Manager

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Dear Josh,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 12 Nov 2023
Dear Lacy,I appreciate your 5-star review. We aim to achieve complete guest satisfaction, so I am delighted you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff; Clean rooms; Good breakfast
Stayed 1 night in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Doug,Thank you for the perfect 5 out of 5 rating and your positive feedback. We're delighted to hear about the friendly staff, clean rooms, and good breakfast. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

6/10 Okay

larry

Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Nov 2023
Dear Larry,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very good and very courteous personell
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Dear Jane,Thank you for your perfect rating and kind words! We're thrilled to hear that you had an excellent experience and that the staff was courteous. We appreciate your feedback, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Intan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I called and asked if I could get the ground floor for a senior citizen. The person who answered the phone said I’d reserved the room on the first floor, and no rooms were available. I thought that if the rooms were unavailable, he should tell me if any room became available during check-in, there might be a possibility, but instead, he said I should get the room for what I was paying for. I thought it was wrong, so I called again, and the same person picked up the phone. I asked him if I could still get the ground floor and pay a difference, and as far as I know, before a guest check-in, the room assignment can be arranged based on preference during check-in and availability. But he said no. So, I asked to talk to the manager, thinking the person who answered the phone probably didn’t know if it could be done. But he said he was the manager, and suddenly he got pissed because I told him what could be done. After a heated conversation, he told me he could make the arrangements, but he didn’t want to because I told him how things are done, and he didn’t like that. After reading other reviews on Google, etc., I don’t think the manager takes it seriously in all his responses to his customer's previous reviews. Otherwise, I wouldn’t have written this review to complain about lousy customer service. By the way, the rooms on the first floor are much better than the ground floor because of the noise. I’m glad he didn’t switch the room!!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Dear Intan,We're sorry to hear about your negative experience with customer service and room assignment. Your feedback is valuable, and we apologize for any inconvenience caused. We'll address this issue with the management and work to ensure better communication and service in the future. We appreciate your feedback and hope to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dodge City OES stay
It was good, I was only there for one night. Other than the person above banging stuff around all night, it was good. I was in a handicapp room, which I don't like, but it was on the first floor and convient. I will stat again in the future
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Sept 2023
Dear Dave,Thank you for sharing your feedback about your stay in Dodge City. We're glad to hear that your experience was good overall, despite some noise from above. We appreciate your understanding regarding the handicap room and are pleased that the first-floor location was convenient for you. We look forward to welcoming you back on your future visits.Sincerely, Hotel Manager