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Reviews of Sonesta Simply Suites Detroit Novi

3 out of 5
Sonesta Simply Suites Detroit Novi
42600 W 11 Mile Rd, Novi, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 176 out of 428 reviews" "
Rating 8 - Good. 136 out of 428 reviews" "
Rating 6 - Okay. 57 out of 428 reviews" "
Rating 4 - Poor. 26 out of 428 reviews" "
Rating 2 - Terrible. 33 out of 428 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2024

8/10 Good

Portia

Travelled with partner
Liked: Cleanliness, staff & service
Nice spacious room for a good price.
Stayed 2 nights in May 2024

6/10 Okay

Erik, Richmond

Liked: Cleanliness
Good option for business - but heavily used by working crews and longer term housing needs it seems.
Stayed 2 nights in Apr 2024

2/10 Terrible

Yoshihiro

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't received yet even I made a booking
Stayed 2 nights in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Dear Yoshihiro,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Velvet

Disliked: Staff & service
You can hear noisy sounds next room I can’t barely sleep and I called front desk to tell next room to low down the volume of their music but front desk ignored me I called time
Stayed 4 nights in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Dear Velvet,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Good

Ryan, Martin

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Jarett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Matthew Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Andrea

Stayed 1 night in Apr 2024

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Heidi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy - piles of crumbs on the floor, drink rings and sticky spills on the tables, sofa arms were visibly soiled and not the same color as the sofa. The shower didn't work. The linens were stained yellow. We planned to stay for 2 nights and checked out after just 1. Had we not been so tired when we arrived, we would not have stayed even one night.
Stayed 2 nights in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Dear Heidi,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excellent

Heaven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to mall and restaurants
Stayed 4 nights in Apr 2024
Response from Jeremy - AGM on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Satoru

Liked: Property conditions & facilities
good kotchen facility
Stayed 1 night in Apr 2024
Response from Jeremy - AGM on 12 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Brad

Liked: Staff & service
Disliked: Amenities
Good value. Unusual but the police were answering a noise call from one of the guests when we arrived. Didn’t seem to be an the remainder of the evening.
Stayed 1 night in Apr 2024
Response from Jeremy - AGM on 12 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

John, Batavia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old, not well kept. Problems with coffee makes, thermostat, and TV. Not fully equipped suite.
Stayed 2 nights in Mar 2024
Response from Jeremy - AGM on 18 Mar 2024
Dear John,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
A good place to stop and get some rest
Stayed 2 nights in Mar 2024
Response from Jeremy - AGM on 14 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

Asif

Disliked: Property conditions & facilities
Mattress was so lumpy I almost got a backache.
Stayed 2 nights in Feb 2024
Response from Jeremy - AGM on 28 Feb 2024
Dear Asif,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

roger

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meh~
Building, parking, location all good. Service great. However, much overdue remodel and cleaning needed. Bathroom cabinet doors missing some handles, not enough tp to last two days with no spares, couch arm 4” year, cereal and used tissues on floor in one bedroom. I’m sure I’ll avoid this place in future visits. Front counter help was great
Stayed 2 nights in Feb 2024
Response from Jeremy - AGM on 28 Feb 2024
Dear Roger,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jeremy - AGM on 28 Feb 2024
Dear Mary,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excellent

Leola

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Tiffany and Darneisha was great
Stayed 2 nights in Jan 2024
Response from Jeremy - AGM on 29 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jeremy - AGM on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Shantanique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeremy - AGM on 18 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Tod

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jeremy - AGM on 18 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jeremy - AGM on 15 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Kashmir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeremy - AGM on 15 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Lawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeremy - AGM on 15 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem. Rooms are large and quiet. They are super pet friendly and yet the rooms and lobby don’t smell like they are! The kitchen had nice and newer appliances and even a small oven which is a rarity in any of the kitchenette chains! Jeremy, the assistant manager, is always helping me figure out the best rates and how to get everything I need. He’s kind and a real asset for your hotel. The other manager, Joel, is also super helpful. Imari is a fabulous front end worker and goes above and beyond. Last but certainly not least, the housekeeper, Tiffany, is always checking on me and making sure I have everything I need. She is very attentive. There is on site laundry for guests, a little pantry if you need a quick snack or beverage and a small workout room. Room is heated with a thermostat for a better heat and cool than attached to the unit. It’s always cozy. Water pressure is great, too. I am so pleased that I found this place. You can pay extra to stay somewhere else but this is the best bang for your buck in the area.
Stayed 3 nights in Dec 2023
Response from Jeremy - AGM on 18 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service, great room
Room was very clean, service was friendly, and the bed was very comfortable.
Stayed 2 nights in Dec 2023
Response from Jeremy - AGM on 15 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t understand why the low ratings. It has been quiet, convenient, the staff has been super and the room is spacious and the appliances are nice and work perfectly. The bed is comfy, the icemaker and laundry area is well maintained. The lobby is decorated nice and is clean. Parking is plentiful. The 150 dollar deposit is excessive in my opinion but that is corporate set, not set by this hotel. Housekeeping is available when needed. All in all, a darn near perfect stay!
Stayed 7 nights in Nov 2023
Response from Jeremy - AGM on 12 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

Carla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First thing is I paid online and this is not a 5 star place but the deposit was $150, now I had to pay it because it was no refunds once booked and everything else was booked. The property had dead bugs everywhere and the rooms are not insulated very well. At 2:30/3am the people in the next room were so loud it was like they were in our room. Also the carpet in the elevator was really disgusting an instant turnoff but if you just need a place to stay it’s not that bad if u look over all that. It’s just not for me. I just need to plan better.
Stayed 1 night in Nov 2023
Response from Jeremy - AGM on 27 Nov 2023
Dear Carla,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Franna

Travelled with family
Room wasnt the cleanest and to take a cold shower in the winter is the worst. Other than that it was quiet. Ok for a 1 night stay.
Stayed 1 night in Nov 2023
Response from Jeremy - AGM on 13 Nov 2023
Dear Franna,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Yvonne

Travelled with partner
Disliked: Cleanliness, amenities
Kitchen was very dirty. Dishes, stove, glasses, coffee pot not washed. No toilet paper in bathroom. Entire room needed to be updated.
Stayed 2 nights in Oct 2023
Response from Jeremy - AGM on 29 Oct 2023
Dear Yvonne,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bait and Switch
Upon check in I was informed there would be a parking charge if I did not provide an email. I specifically book business hotels with no parking fees. I checked in the app- Free Parking was listed. When I went to the room, it had an odor- something like old cooking grease The odor extended to the hallway as well. I tolerated the room, as changing hotels would have been too much of a hassle.
Stayed 3 nights in Oct 2023
Response from Jeremy - AGM on 29 Oct 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Caryn

Travelled with family
Disliked: Property conditions & facilities
The hallways were dirty. The couch was gross. The pull out mattress was filthy. The desk attendants were pleasant.
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 7 Oct 2023
Dear Caryn,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Karen, Delta

Travelled with group
Disliked: Cleanliness
The staff was very friendly. The accommodations were adequate. Bed linens were clean, but you could tell that that the room hadn't been swept in a while. Coffee maker and coffee provided in the room, but no cups. We were able to get cups and creamers in the lobby so problem solved.
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 6 Oct 2023
Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great Stay.
Great Stay. 5 min away from 12 oaks and other shopping area's and places to eat. Could be cleaner and not smell like cigarette smoke.
Stayed 2 nights in Sep 2023
Response from Jeremy - AGM on 26 Sept 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

Deborah

Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Deborah,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Willard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Shower curtains had mold on them room was not clean
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Willard,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Rosario, Quebradillas

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The Management service is above and beyond. They are doing what they can with what they have. My first night was very difficult because I got a room that wasn't properly clean or in proper condition. It had dirty bedsheets, the dishwasher was full of dishes, and the closet had no door. I called the front desk, and they changed the room in less than 10 minutes. The next day, Jeremy, the Manager on shift, interviewed me to apologize and make himself available for any unwanted or unpleasant future events.
Stayed 20 nights in Jul 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Rosario,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Justice

Disliked: Property conditions & facilities
Nothing
Stayed 2 nights in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Justice,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
The room we were given was very dirty. Spills on the kitchen floor, dirty dishes in the cupboard, dirty refrigerator with stuff left in it, hair on bathroom floor, carpet stains. I would never stay there again.
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 14 Sept 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Scott,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Good

Bee

Stayed 2 nights in Aug 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Bee, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Vera

Stayed 1 night in Aug 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Vera,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jeremy - AGM on 14 Sept 2023
Dear David, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Tyler

Stayed 4 nights in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Tyler,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Chanice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Chanice,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Shamik, Plainsboro

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poorly maintained
Stayed 4 nights in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Shamik,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia listing says repeatedly free parking and the staff told me it was not and i would charged $5 for the listed free parking. Not the amount but was not as listed. Then they over charged my card for the cost to stay by over $40 which i will call expedia about. This is the first time i have been charged more then listed by expedia obviously this hotel is a shady business. I will not stay here again.
Stayed 1 night in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Christopher,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Jeffery

Liked: Staff & service, property conditions & facilities
The tub was nasty. It had hair and scum in it. I took a picture. Along with the top of the refrigerator (at eye level) being dusty & a chip crumb on the floor all made me question the overall cleanliness of the room.
Stayed 2 nights in Aug 2023
Response from Jeremy - AGM on 16 Aug 2023
Dear Jeffery,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.