Disappointed by Noise and Lack of Accountability.
My recent stay was far from the luxurious experience I expected from a supposed 5-star property. Despite the initial impression of elegance upon check-in, my night's rest was rudely interrupted by loud music and screaming singing, originating from outside the hotel premises. When I approached the staff for assistance, I was met with denial and indifference, as they failed to acknowledge the disturbance or offer any meaningful resolution.
Adding insult to injury, the lack of transparency regarding additional charges only compounded my frustration. It's disappointing that a hotel boasting such high standards would fall short in both service and accountability.
Overall, I cannot recommend based on my experience. Management should take proactive measures to address noise disturbances promptly and ensure transparent communication with guests regarding fees.