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Reviews of Residence Inn by Marriott Detroit Pontiac Auburn Hills

3 out of 5
Residence Inn by Marriott Detroit Pontiac Auburn Hills
3333 Centerpoint Pkwy, Pontiac, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 204 out of 402 reviews" "
Rating 8 - Good. 123 out of 402 reviews" "
Rating 6 - Okay. 45 out of 402 reviews" "
Rating 4 - Poor. 11 out of 402 reviews" "
Rating 2 - Terrible. 19 out of 402 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Magreth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in May 2024

10/10 Excellent

joyce

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything was great
Stayed 1 night in May 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the layout of the room. It was very comfortable and homey. The breakfast was also good.
Stayed 6 nights in Apr 2024

6/10 Okay

Danneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sam, Sheboygan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms where quite and property was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice, clean hotel. Staff was friendly. It was a quiet comfortable place to sleep. The place has a complementary breakfast that is okay. Lots of choices but if you are there for the eggs and sausage you may want to go out for breakfast. Overall we enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
I’m coming back loved it!!
Stayed 3 nights in Apr 2024

8/10 Good

MELANIE

Travelled with family
Liked: Cleanliness
Rooms were clean, desk personnel were lacking customer service, breakfast food ran empty a lot. We were there 2 nights, had to request more towels and toilet paper. Bathrooms were clean, pool was very small. Lots of restaurants around close by and mall.
Stayed 2 nights in Apr 2024

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
The property is 3 separate buildings that do not connect. There were minimal options for parking near entrances. Facility was clean and staff was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Angelie

Stayed 1 night in Mar 2024

8/10 Good

Erica

Stayed 1 night in Mar 2024

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice and quiet spot to stay. My two daughters and my husband enjoyed it.
Stayed 1 night in Feb 2024

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. Pretty clean. Staff checking in/ out were very nice 😊
Stayed 1 night in Mar 2024

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget

Stayed 1 night in Mar 2024

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Only issue was elevator out of order but staff offered to help with bags if need be, which was appreciated, but wasn’t necessary for us. Continental breakfast staff was very friendly & helpful with to go containers right around 7 am as we had to be at a volleyball tournament at 7:30. Will stay again if in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Business traveller
Liked: Property conditions & facilities
Great service
Stayed 1 night in Jan 2024

10/10 Excellent

Robbins, Detroit

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Walls, floor, and baseboard could be cleaned.
Stayed 2 nights in Dec 2023

10/10 Excellent

Darla, Willmar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David, Greenwood

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. There was a pervasive smell, not necessarily bad, but just an ongoing 'takeout' food smell throughout the building. The check-in building was completely separate from the rooms which was strange, and meant that to get to and from the pool you had to walk outside. The staff were tremendous, incredibly nice, helpful, and cheerful! The area surrounding it was definitely run down, and very few food options.
Stayed 2 nights in Dec 2023

4/10 Poor

Tasha

Disliked: Staff & service
I was messaged saying there would be 2 cribs in my room apon arrival when I got there their was only one was told that’s all they had so made for a uncomfortable sleep arrangements
Stayed 1 night in Nov 2023

10/10 Excellent

Hagai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great marriott property - those guys know what they are doing. Breakfast was below par.
Stayed 2 nights in Nov 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service
When we went to put our items in the car, before heading to breakfast, I was greeted by a truck parked so close to my vehicle, that I couldn't even slide in past my rear tire. Needless to say, it was a man that was most likely drunk or homeless that parked the night before. We arrived to hotel after 11 pm from the Erebus and Liberty Grill experience and I chose to park at the end with my new vehicle to avoid idiots/children that swing doors. Never did I expect this! The pool area needs some updating and it's a shame they filled in the hot tub!
Stayed 1 night in Nov 2023

2/10 Terrible

Adesa

Stayed 2 nights in Nov 2023

8/10 Good

Lysanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Easy check in. Comfy beds.
Stayed 2 nights in Oct 2023

4/10 Poor

Jasmin

Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility located conveniently near Physical therapy site. Friendly representatives at desk. Liked having kitchen facilities. Liked layout of sink and countertop for grooming area being separate from bathroom. Would certainly recommend!
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Travelled with family
Liked: Amenities
.
Stayed 6 nights in Sep 2023

10/10 Excellent

Derek

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The bed linens aren’t clean
The pillow has jelly on it and the mattress has juice on it. It was not clean. The room wasn’t as clean as I’d like
Stayed 1 night in Aug 2023

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except the pool was freezing so we did not take advantage of it. Too cold.
Stayed 2 nights in Aug 2023

10/10 Excellent

Randall

Stayed 1 night in Aug 2023

10/10 Excellent

Annelie

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Jul 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Ning

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Sofa in our unit smells urine. Breakfast was not in time.
Stayed 4 nights in Jul 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip for concert
Great location, friendly front desk staff. Will return here for another concert in September.
Stayed 1 night in Jul 2023

10/10 Excellent

CARL

Stayed 1 night in Jul 2023

6/10 Okay

Allen Thomas

Liked: Staff & service
Stayed 7 nights in Jul 2023

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Zeeyon R

Travelled with family
Liked: Cleanliness, staff & service
Great service… great looking just a little dated
Stayed 1 night in Jul 2023
Response from Shelby, Ops Manager on 8 Jul 2023
Good Morning Zeeyon R, Thank you for taking the time to fill out a survey. We understand your time is valuable and we appreciate your response. We look forward to hosting you again soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine but the breakfast wasn’t that good.
Stayed 1 night in Jun 2023
Response from Shelby, OPS on 20 Jun 2023
Good Morning Michael, Thank you so much for your feedback. If you have a moment can you please tell me what about breakfast was unsatisfactory? We strive to make each stay better so we appreciate any insight you can give.

4/10 Poor

Natalie

Stayed 1 night in Jun 2023
Response from Shelby, Ops on 8 Jul 2023
Good Morning Natalie, Thank you for taking the time to let us know how we did. If you get a moment, we would love to get more information from you about what we could have done to make your stay better.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice trip over all. Only thing is they didn’t have enough elevators. Lots of walking for people with disabilities.
Stayed 2 nights in Jun 2023
Response from Shelby, OPS on 20 Jun 2023
Good Morning Maria, Thank you so much for your feedback. We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding weekend stay
I stayed on a Friday night for a wedding. The room was nice and the breakfast was good. There were a few restaurants close by where I chose one to have lunch.
Stayed 1 night in May 2023
Response from Shelby, Ops on 30 May 2023
Good Morning Michael, I am so glad to hear that you enjoyed your stay with us and the amenties that we have to offer. We look forward to your next visit with us!

10/10 Excellent

Joseph

Stayed 1 night in May 2023
Response from Shelby, OPS on 20 Jun 2023
Good Morning, Thank you so much for your rating. We're glad that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Nataliya

Liked: Cleanliness, staff & service
Breakfast was good.
Stayed 2 nights in May 2023
Response from Shelby, Ops on 30 May 2023
Good Morning Nataliya, Thank you so much for your feedback. I am happy to hear that you enjoyed our breakfast. We look forward to your next visit.

10/10 Excellent

Ruben

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to the UWM Sports Complex which was nice. Staff was friendly. Room was nice as well. Would book again!
Response from Shelby, Ops on 30 May 2023
Good Morning Ruben, I am happy to hear that you enjoyed your stay with us and that it was close to UWM Sports Complex. We look forward to your next visit.

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Shelby, Ops on 30 May 2023
Good Morning Pia, Thank you so much for your feedback. I am happy to hear your enjoyed your stay.