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Rating 10 - Excellent. 1861 out of 3177 reviews" "
10 - Excellent
1,861
Rating 8 - Good. 648 out of 3177 reviews" "
8 - Good
648
Rating 6 - Okay. 324 out of 3177 reviews" "
6 - Okay
324
Rating 4 - Poor. 164 out of 3177 reviews" "
4 - Poor
164
Rating 2 - Terrible. 180 out of 3177 reviews" "
2 - Terrible
180
8.4/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Latoya
Travelled with family and small children, Travelled with partner
Staff was very helpful getting us checked in. We did not realize you didn't take cash to check in but we were able to purchase a gift and the rest of the stay was perfect. We will stay at the hotel again!
Rosalyn
Stayed 2 nights in May 2024
Response from MCCH Management on 25 May 2024
Thank you for taking the time to review your stay. We're glad to hear you had a positive experience!
This hotel's best days are loooong gone. Service can make or break a hotel and the service here is atrocious. The staff does not care or pay attention to your needs. They make no efforts to make you feel welcomed or elevate the service of your stay at all and this includes the front desk staff as well as the housekeepers. It is low energy and every one there feels like they work there as part of a work punishment program. It promotes itself as a high level hotel. It is not anymore.
Daviorr
Stayed 3 nights in Apr 2024
Response from MCCH Management on 20 May 2024
We are sorry to hear you did not enjoy your stay. We appreciate your feedback, and we will look into the issues you mentioned.
The room had debree all over the floor. The bathroom had some big brownish stain on the floor by the sink. The walls were dirty, the floor had freah mustard smeared on the carpet. I did not feel for the price i paid it was worth it, i will never stay there again. Plus no elevator in the parking structure, no convenient sign on how to enter the hotel from.the outside
Kimberly
Stayed 1 night in May 2024
Response from MCCH Management on 20 May 2024
We're sorry you were unhappy with your stay. We will be addressing your concerns.
Hotel was better than expected, in spite of the reviews. Rooms were quite and comfy with plenty of amenities. Would recommend a car/ride share service for travel to and from the property as most areas of interest are not walkable.
Kimberly
Stayed 2 nights in May 2024
Response from MCCH Management on 17 May 2024
Our ears are ringing! Thanks for the kind words; we’ll be waiting for your return.
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Maureen
Travelled with partner
11 May 2024
Liked: Staff & service
Disliked: Cleanliness
Hallway and room carpets were not vacuumed and were stained all over. There was a cigarette butt in the hallway when we checked in and it was still there when we checked out the next day. Room chairs were badly stained. We wouldn’t sit on them. Duvet cover had a small hole. Other than that, it was fine.
Maureen
Stayed 1 night in May 2024
Response from MCCH Management on 11 May 2024
We are sorry to hear that you did not enjoy your stay. We appreciate your feedback and we will look into the issues mentioned.
Can hardly wait to return, loved their facility and our hotel room bathroom was biggest, most well stocked and best we’ve experience in a very long time. Loved it there !
Dale
Stayed 1 night in May 2024
Response from MCCH Management on 11 May 2024
We are so happy you had a great time! We cannot wait to welcome you back!