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"The rooms were dirty at arrival especially the bathroom. The room also had roaches (babies too) in which I have recorded. Food took over an hour to be served and there was nobody ahead of me waiting. "

"Clean room, the staff is very welcoming and accommodating."

"This place is deceiving and the pictures make it into something it is not. It was all inclusive but that was just drinks and food. Breakfast and most of the food was always great but only if you come in the beginning when it is first put out. Come during the last hour and it is picked over and nothing else is put out and what is left is all there is. The resort or rather hotel because you have to have activities for a resort and at least a gift shop. There is absolutely nothing at this place and you have to make 3 hour reservation for a taxi tongo anywhere. The casino is a joke and only a block walk away but it is up a steep hill and after drinking not fun. I wouldn't ever stay here again and the island itself doesn't have much to offer. We should have gone to St. Thomas. Very disappointed with this trip. They have no watersports and you are trapped at the resort that has no souvenirs... they have nothing but free food and free bottom shelf bar. If you want hideout and not be seen and escape the world this is place because phone and internet is not the best either. If you do go there rent a car and I hope you know how to drive because they drive on the left and the speed limit the way people drive is just a suggestion and watch those potholes because they will take your vehicle out. Seriously don"t waste your money unless all you want is a nice view and to sit in your hotel room because you can literally do that on any nice beach anywhere!"

"This place was great. The staff was amazing. Bartenders were awesome. Great to chat to shout out to Paula, Jerome, and Angie for some good times great conversation and awesome drinks. The staff was awesome as well, very accommodating to whatever we may have wanted the one downside I would say was there was no dresser in our room, but we did have a closet and picked up a lot of hangers to use instead. Would definitely be coming back again love this place."

"Cold AC, fantastic view. Luke warm shower."

"Staff was excellent Room was great"

"The sand castle in St. Croix is amazing. It only let me give five stars. If I could give 100 I would. Everyone was so kind and friendly. There were two beautiful pools and plenty of beach, chairs and umbrellas to go around. The beach was just stunning and is steps from the hotel. They provide snorkeling, equipment, kayaks, chair, covers, and beach towels at no charge. We stayed in the Secret Haven Villa which was perfect! The management even brought in a mattress pad when the bed was a little hard on my back. We ate at the restaurant there several nights food was outstanding and so were the drinks. The hotel is less than a mile from the Frederickstead pier great views, shopping and restaurants. Take the advice of the hotel and rent a car but if you’re looking for a quiet relaxing vacation where you don’t have to go anywhere all you need is available at the Sand Castle! "

"We felt appreciated and even pampered at times. "

"The room was great, except we should have asked for a room on the first floor, as the stairs left us out of breath. Checking in was a breeze, front desk staff is friendly and knowledgeable. The beach chairs and the ferry are at no charge to guests of the hotel, that was a nice surprise. They are renovating rooms and improving the amenities. The beach is perfect. Rolling Smoke BBQ on the beach is on point, delicious!!!! Bar staff is always top notch when I visit! All in all, a great stay and I was pleasantly surprised at the room amenities and ocean view."