Front of property

Reviews of Super 8 by Wyndham Clive IA

2 out of 5
Super 8 by Wyndham Clive IA
11414 Forest Ave, Clive, IA

Reviews

7.8

Good

Rating 10 - Excellent. 314 out of 1005 reviews" "
Rating 8 - Good. 383 out of 1005 reviews" "
Rating 6 - Okay. 173 out of 1005 reviews" "
Rating 4 - Poor. 81 out of 1005 reviews" "
Rating 2 - Terrible. 54 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tameru

Disliked: Property conditions & facilities
It is in a great location there are restaurants around the rooms are old and outdated.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Tameru,Thank you for your kind feedback. We're glad to hear that you appreciated our hotel's convenient location surrounded by restaurants. Your feedback about the rooms being old and outdated is valuable to us, and we apologize for any inconvenience this may have caused during your stay. We continuously strive to improve our facilities, and your comments will certainly be taken into consideration as we work towards enhancing the guest experience. We hope to have the opportunity to welcome you back in the future with updated accommodations.Sincerely, Hotel Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Alan,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May 2024
Dear Kathleen,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Cristee

Travelled with family, Business traveller
Liked: Amenities
Hotel was very clean and the beds were incredibly comfortable. Check in was easy and staff were nice.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Cristee,We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you found our hotel very clean, with comfortable beds, and that the check-in process was smooth. Providing excellent service and comfort to our guests is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Aravind

Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Aravind,Thank you so much for sharing your recent stay with us and for giving us 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable. Great price and easy access to interstate
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Timothy,Thank you for your great feedback. We're thrilled to hear that you found your stay clean, quiet, and comfortable! Providing a peaceful environment and comfortable accommodations at a great price is what we aim for. It's wonderful to know that you also found the access to the interstate convenient. We look forward to welcoming you back for another enjoyable visit in the future! Sincerely, Hotel Manager

10/10 Excellent

Ted

Nice basic hotel. Bed good, shower hot, room clean, Direct HD TV, coffee always on.
Stayed 1 night in May 2024
Response from Hotel Manager on 2 May 2024
Dear Ted,Thank you for your fantastic feedback. We're delighted to hear that you enjoyed your stay with us! Providing a comfortable and clean environment with amenities like Direct HD TV and hot showers is what we aim for. It's wonderful to know that you found our hotel to be a nice and basic option, and we're glad you appreciated the little touches like having coffee always available. We hope to welcome you back for another pleasant visit in the future!Sincerely, Hotel Manager

4/10 Poor

Wayne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was the price. I stay in a lot of hotels, I don’t need fancy but I do want clean. This one has several hair globs on the shower walls, cigarette burn holes in the sheets, and rough particles on the sheets. Seemed like the sheets don’t get washed very often. I just couldn’t do it.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Wayne,We are sorry to hear about your disappointing experience. Cleanliness is paramount, and it's unacceptable that we fell short of your expectations in this regard. Your feedback about the condition of the room will be addressed with our housekeeping team immediately to ensure that such oversights do not happen again. We understand your concerns and apologize for any inconvenience caused. Your comfort and satisfaction are important to us, and we hope to have the opportunity to restore your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Cynthia,Thank you for your glowing feedback. We're delighted to hear that you found your room clean and spacious! Your comfort is our priority, and we're pleased to have met your expectations. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Thanh,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Buffy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Buffy,Thanks for your glowing feedback. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 Excellent

Beyri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Beyri,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

4/10 Poor

John, Sun City West

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Drains don’t work beds made a tin sound.tv remote didn’t work. Ice maker didn’t work. Very poor quality and service wouldn’t recommend to anyone.
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear John,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

8/10 Good

Brandi

Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear Brandi,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Amanda

Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Amanda,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jean, TOPEKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable value priced lodging. Rooms were clean and had all the amenities promised. Great for an overnight stop on our way through Iowa.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear Jean,Thank you for your wonderful feedback. We're thrilled to hear that you had a comfortable and pleasant stay with us! Providing clean rooms and fulfilling our promised amenities are top priorities for us, and we're glad that we met your expectations. It's great to know that our lodging was a convenient and value-priced option for your overnight stop in Iowa. We hope to welcome you back the next time you're passing through the area!Sincerely, Hotel Manager

6/10 Okay

Alissa

Travelled with family
Disliked: Amenities
VERY basic place to stay. Beds were ok, breakfast was sparse, but a decent place to rest and clean up for the next day/ Probably won't be back unless there are no other options nearby.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Alissa,Thank you for your kind feedback. While we're glad to hear that you found our beds comfortable and were able to rest and clean up for the next day, we're sorry to hear that our accommodations and breakfast offerings did not fully meet your expectations. Your comments are valuable to us, and we will certainly consider them as we strive to improve our services and amenities. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine. My only complaint is that some woman took all the bananas at breakfast and then took them with her when she left.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear James,Thank you for your kind feedback. We're glad to hear that overall, you had a fine experience during your stay with us! We apologize for any inconvenience caused by the banana situation at breakfast. Our team will make sure to monitor and replenish items promptly to prevent such occurrences in the future. We appreciate your understanding. We hope to have the opportunity to welcome you back for an even smoother stay next time!Sincerely, Hotel Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet clise to freeways affordable friendly
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Alice,Thank you for your fantastic feedback. We're thrilled to hear that you found our establishment clean, quiet, and conveniently located near freeways. Providing an affordable and friendly experience for our guests is always our priority. We're delighted that you had a positive stay with us. We hope to welcome you back soon for another enjoyable and hassle-free experience!Sincerely, Hotel Manager

10/10 Excellent

Huoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. There is coffee machine and coffee available in the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Huoy,Thank you for your great feedback. We're thrilled to hear that you found our staff to be friendly and accommodating during your stay. Providing excellent service is our top priority, and we're glad our team made a positive impression on you. It's also great to know that you enjoyed the convenience of having a coffee machine and coffee in your room. We hope to welcome you back for another pleasant experience soon!Sincerely, Hotel Manager

4/10 Poor

Greg, Elkville

Travelled with partner
The outside area was a bit trashy. The 1 ice maker in this hotel wasnt working. The room itself wasnt to bad. But i did notice some sewer type smells in the hallway. I would rate my stay as average to below average.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Greg,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we'll address the issues you've mentioned to ensure a more pleasant experience for future guests. Sincerely, Hotel Manager

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Mayra,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting a little more for breakfast, maybe hard boiled eggs.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Robin,Thank you for your feedback. We appreciate your suggestion for adding hard-boiled eggs to our breakfast offerings. We'll certainly consider expanding our menu to better meet our guests' expectations. Your input is valuable to us, and we hope to have the opportunity to enhance your breakfast experience during your next visit.Sincerely, Hotel Manager

6/10 Okay

Vicious

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
It’s what you expect from a super 8. It wasn’t bad but it wasn’t great. Wish they had more options for breakfast but nothing else to really complain about
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Vicious,We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

8/10 Good

james

No bar soap in the bathroom. only had liquid soap and couldn’t get it off the wall. Limited amount of TV channels.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear james,Thank you for your kind feedback. We apologize for any inconvenience caused by the lack of bar soap in your room and the limited TV channel selection. Your feedback is valuable to us, and we'll address these issues to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear sam,Thank you so much for your fantastic feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Fazelbari

Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Fazelbari,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

randy

Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear randy,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Alex

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Alex,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Darrin,Thank you for your wonderful feedback! We're delighted to hear that you experienced very friendly service during your visit. Providing exceptional hospitality is a priority for us, and it's rewarding to know that our team made a positive impression on you. Your kind words are truly appreciated, and we look forward to welcoming you back for more friendly service in the future. Sincerely, Hotel Manager

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Location
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear David,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 13 Feb 2024
Dear Guest,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

6/10 Okay

Hilary

Travelled with family
Very little breakfast food was provided for guests. Three yogurts (total) were available for all the guests staying in the hotel and cereal. Food was gone by 8:30 though we were told breakfast was available until 10am. Apparently it was first come, first serve. There were no gluten free or dairy free options such as eggs, sausage, fruit, or potatoes despite my request the night before. We arrived and checked in at 11pm and someone from house cleaning woke us up at 9am, knocking on the door to see if we were gone. Check out was at 11am. Sleep and breakfast were are 2 goals and both proved disappointing.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 9 Feb 2024
Dear Hilary,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cold when we showed up. Turned heat on and since it was taking a bit to heat up; went out eat. Turned it up a little more, upon retuning it was like a hot box. Couldn’t sleep very well as it was harder to cool down without opening windows and sweat the whole night and unable to sleep.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Marc,We are sorry to hear about the discomfort with the room temperature during your stay. It's understandable how difficult it can be to regulate the temperature once it becomes too hot. I apologize for the inconvenience and the impact it had on your sleep. Your feedback is important, and I'll ensure this is shared with the team to address temperature control better in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Billy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Given a smoking room when a non smoking room was booked. Asked the front desk to switch to a non smoking room and was told there were none available.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Billy,We apologize for the inconvenience you experienced with the room type discrepancy. Regrettably, a non-smoking room wasn't available as booked. We take this matter seriously and will review our procedures to prevent similar issues in the future. We hope to have the opportunity to provide a more satisfying experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stop for the night, no frills amd as of now a decent price
Stayed 1 night in Nov 2023
Response from Hotel Manager on 22 Nov 2023
Dear Christopher,We're glad to hear that you found the place suitable for a night's stay, and the pricing was reasonable. Thank you for sharing your feedback, and we hope to provide you with a comfortable and convenient experience during any future visits. Sincerely, Hotel Manager

8/10 Good

Kifflie, Kansasville

Travelled with family
Liked: Cleanliness
Wish there had been an elevator.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest, Thanks for your feedback and 4 rating. At the same time, we apologize for the inconvenience you experienced during your stay because of No elevator. Your concern has been addressed to our management. We hope to see you again in our hotel. Please visit again. Sincerely, Hotel Manager

10/10 Excellent

Kristine

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 15 Nov 2023
Dear Kristine,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribal Customer Service
could not get checked in. Ran three credit cards and they said all three were declined. I called my visa company and they said super 8 had not tried to run my card thru. What happened is their chip reader was not working. Front desk person not helpful in the least. Said it was my credit cards that were the problem. Will not ever stay there again. Went half a block away the the widkwood lodge. Checked in with one of the cards super 8 said was declined and it worked fine. Front desk person not interested in the least to rectify the situation. Make sure I'm not charged for the room since I could not get checked in.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear John,We apologize for the frustrating experience you had with the check-in process and the unhelpful attitude of the front desk person. It's regrettable that the issue with the chip reader caused such inconvenience. Your feedback is valuable, and we will use it to address the problem and improve our service. We hope you'll consider giving us another chance in the future.Sincerely,Hotel Manager

8/10 Good

Clinton

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Great stay. Clean, comfortable. Shower was great. Heat and AC worked and easy to raise and lower. I did not go down for breakfast.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

6/10 Okay

Kenneth

Travelled with family, Travelled with partner
Liked: Cleanliness
Worn down and staff not the most helpful
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Kenneth,Thank you for your feedback. We're sorry to hear that your experience at our hotel didn't meet your expectations. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. We take your comments seriously and will work on improving our facilities and staff service to ensure a more positive experience for our guests in the future. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Mia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice clean space
The stay was fine. The spaces were all very clean - the lobby, breakfast area, workout room, and room. The bed was very comfortable and the sheets were soft. The desk service was cordial at check in and with one other ineraction I had. There was noise from the highway, but that would have been the same if staying in any of the surrounding motels. I think it is a little overpriced considering the nicer hotels in the area were not too much more per night.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Mia,Thank you for your stay. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Sincerely, Hotel Manager

8/10 Good

Mishelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Konrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK for one night
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Konrad, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet. Great value for the money
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Kevin,Thank you for your stay. We're delighted to hear that you found our hotel clean, comfortable, and quiet and that you considered it a great value for your money. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Craig

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Oct 2023
Dear Guest,Thank you for taking the time to provide your rating. We appreciate your feedback, and we're here to ensure your stay is exceptional. If there are specific areas where we can improve and earn a higher rating from you in the future, please let us know.We look forward to the opportunity to host you again.Best Regards,[Hotel Management]

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable pillows and bed.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel clean, quiet, and comfortable. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future.Best Regards,[Hotel Management]

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice for my out of state work. Would definitely go back and recommend to others. Comfortable and clean.
Stayed 5 nights in Aug 2023
Response from Hotel Manager on 11 Oct 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to leave your positive feedback. We're thrilled to hear that you found our hotel comfortable and clean. Your recommendation is greatly appreciated. We look forward to welcoming you back on your next visit.Warm Regards,[Hotel Management]