Verified
8/10 Good
Alan-Valerie
30 Jun 2026
Liked: Cleanliness, check-in, communication, listing accuracy
The home was clean and the furniture and beds were comfortable. There was only 1 washcloth and 2 handtowels for 4 guests. There was 1 roll of tp per bathroom with no spare rolls. No paper towels or cleaning cloths were provided in the kitchen. The ice maker is non-functional, and no ice-cube trays were provided. The offsite temp control was an issue, we were not able to lower the temp below 79. Initially we were instructed (through Happy Guest) to contact a property manager for issues. On our 2nd day we contacted the number, by text, waited 5 hrs then called and requested a return call. 3 hours later the internet went out, we called again and requested an immediate response. A text was sent that they were not managing that property and to contact the host. Upon contacting the host, he was able to help us get the internet back up, and turned off the off site temp control. We requested more linens and paper products, and was told they would be sent the next day. 3 days later... we had run out of tp in one bathroom, and had not gotten the promised supplies. We contacted the host, and was told to purchase the tp and he would reimburse us. It had been a long day at the zoo, and we ordered in for dinner - the last thing desired was to find a store on the day before we had to fly back home.
Alan-Valerie
Stayed 7 nights in Jun 2026