2 outdoor pools
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Reviews of Sunrise Hotel

3 out of 5
Sunrise Hotel
Gang Graha Kencana 10 E-F, Jalan Sekar Waru, Denpasar, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Romain

Stayed 2 nights in Dec 2019

10/10 Excellent

Jennifer, Kl malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family stay
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

6/10 Okay

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Promised More Than It Gave
Booked for 22 nights total but nobody there when we arrived at 11:30 pm as scheduled. When we managed rouse Russian owner he knew nothing about our booking and could not give us our room and so we were shoved into a very dank little room which was awful. The next day we were put in a better room but one could hardly describe it as resembling the photos which must have been taken about 30 years ago when it was new. None of the good things that people spoke about in reviews were true, the service was appalling, there was no vehicle or driver to run us into Sunur central or to anywhere at all. When we asked could we have the room cleaned after a few days the response was “you want clean towels”? The owner promised to arrange a discount for putting us in the wrong room the first night but not discount has been given. We used the in house laundry once but the clothes were not properly cleaned. The beach is close enough to walk to but hot and tiresome carrying small kids - no taxis available to bring you back at night. The one good thing was the ability to cook our own meals in the shared kitchen. We only stayed 7 of 22 nights in the end and we were glad we went elsewhere.
Stayed 7 nights in May 2019
Response from Mikhail P. on 29 Jun 2019
We are very sorry to hear that you did not enjoy your stay and apologize that you experienced problems on your arrival, for which we did upgraded you to higher category of room. We will work on making sure that our services will be improved. Thank you for your feedback

8/10 Good

Iswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019