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Reviews of Hotel Delhi City Centre

2.5 out of 5
Hotel Delhi City Centre
8633-45, Arakashan Road, Ram Nagar, Behind Ajanta Hotel, New Delhi, Delhi N.C.R

Reviews

6.6
Rating 10 - Excellent. 25 out of 160 reviews" "
Rating 8 - Good. 55 out of 160 reviews" "
Rating 6 - Okay. 34 out of 160 reviews" "
Rating 4 - Poor. 29 out of 160 reviews" "
Rating 2 - Terrible. 17 out of 160 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

WAI TO

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as expected
I booked the hotel at the hotel.com but the receptionist said that they didn't receive any money. The receptionist said they would ask the Hotel.com to refund the money to me while I had to pay cash. I hope they have done what they have said. My first impression wasn't great since I have to keep changing room. When I first got to the room, there was no door lock at the door. Then they gave me another room, and there was no correct key at the room. Until they gave me the third room, things were settled. I asked about the Wi-fi but it was in construction. So I stayed whole night without using Wifi. (It worked again on the next day).
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The staff at the sister property across the alley are nice to deal with specifically the sales person/manager and head waiter. Most staff at this actual hotel were unfriendly, unhelpful, and unprofessional. 1. My Orbitz/Expedia booking lists that we receive free buffet breakfast each day for the 2 guests (myself and girlfriend). The first morning the front desk told us there was no buffet and that we must order a room service breakfast. When we ordered we discovered that only 1 continental breakfast is free, we were charged 250 rupees for coffee and my girlfriends breakfast. Later in the day we went over to the sister property and the manager told us we were to be eating the buffet there each morning per our booking. When I asked for a refund from the manager back at our hotel he refused to give us our money back. 2. One day I ordered 2 bottled waters up to the room. It took over 45 minutes and 2 calls to front desk to receive them. The waters cost 40 rupee and when I handed the man a 100 bill he asked if I needed change. I said "of course I do, I am not going to tip you more than the waters actually cost for just walking them up here and also because I ordered them a long time ago". He scoffs at me and gives me a disgusted look. 15 minutes later he comes back up with my change and apologizes. 3. The hotel price is very good but even for that I expect a certain level of hygiene that was certainly missing from the room.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The room was clean but the bathroom was subpar. The staff was friendly and nice, Although they attempted to sell tourist train pass and were not helpful in organizing the train ticket from the station. Overall a decent experience and I would stay there again.

10/10 Excellent

Jag, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the city center
Excellent staff , very supportive , very friendly .

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness
Hotel City Centre
Hotel was a little difficult to find. The area was noisy, but typical New Delhi. The staff was very polite and gave me a complimentary upgrade (business was slow). The room was not very clean, but based on the rest of Delhi, it was average. The most annoying part of my stay was trying to book a tour to Agra. The agent connect with the hotel was rude and pushy. I finally went with another travel agent who gave me a better deal and the exact trip I wanted without trying to add extras. Food in the restaurant was pretty good and the location was very close to the metro and railway station.

4/10 Poor

Amit, Seattle, WA

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel with racism remarks
I booked room in this hotel for my in-laws who are from Haryana and when they went for check in, hotel manager says that they don't give room to Haryana/Punjab people that was very racist comment and said that since you are old, I am showing pity on you by giving this room, what kind of manager is he? We are paying full money so don't need his sympathy or pity. if that's the case, they should have mentioned it on their site. Also other hotel staff were not professional, they don't know how to transfer call to hotel room and instead of saying it called our parents to reception and sometime keep us waiting on call and then hang up. I am seriously very disappointed with the hotel and its staff and would not recommend it to any one.

2/10 Terrible

Rahul, Singh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird Staff
It was a pathetic experience to stay in this hotel.The location is very very congested.Staff is not at all friendly. it is a very dirty place to stay .Moreover, they do not have even machines to accept cards.Not al all recommended.
Response from Hotel Delhi City Centre on 30 Mar 2017
Dear Guest, Guest feedback is very important to us and we take your feedback very seriously. Our excellent services have always garnered us positive reviews from our guests. However, we were not able to achieve the same during your stay which we deeply regret. We assure you of a flawless stay in the future. Looking forward to your continued patronage and many more enriching stays! Best Regards, Hotel Delhi City Centre

4/10 Poor

binka, gangtok

Disliked: Room comfort
average hotel
the standard of this hotel has been going down because management is not spending on maintenance of this hotel...mattresses are very bad..linen just about ok. rooms are average. laundry and food is expensive. STAFF is very good and responds to ur problems..but they too have a limit...anyway i am not choosing this hotel next time

2/10 Terrible

jaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to change the hotel to hotel Ajenta which belongs to same ownership, little better !paid 7800 rs more for 4 days. Delhi city hotel is very old and only basic. If u want to just sleep , go for it . Reception area looks like store room !!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but not clean.
Room and bedding were not clean. Looked nothing like the pictures on the booking.com page. Never again. Right next to an open air wedding venue. Very loud music until 03.00. NO sleep!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Soham

Disliked: Cleanliness
Okay for a night halt
Short walk from New Delhi railway station. Lot of small time restaurants nearby. Very slow WiFi. There were no free tea/coffe and water provided. Bathroom looked dirty. Used the airport drop facility, it costs INR 600. It takes roughly 30 minutes to reach Delhi International airport (this is arounf 2 AM). Overall okay for a night's stay. The hotel does have 'day only' stay facility with reduced rate.

8/10 Good

Carlos, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,,
Great ,, everything was ok, I have not more comments
Response from info@hoteldehicitycentre.com on 14 Nov 2016
Dear Guest, Many thanks for taking out the time to share your review with us on this travel forum. Happy guests and happy reviews are always a great start to the day! Your commendations have been shared with the team and we are happy to have added value to your stay. Hope to see you again for many such wonderful vacations! Best Regards, Hotel Delhi City Centre

10/10 Excellent

Carmen, New Brunswick, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, amazing staff!
The hotel manager was a life-saver. After my friend and I learned we had been scammed, they worked with us to re-plan our entire trip, helped me contact my bank in Canada to cancel my credit card, found and installed a converter for us in our room so that we could use the internet for research and communication purposes, and on top of all that, they served us a warm meal, on the house! It was an absolute pleasure to stay at Hotel Delhi City Centre during our stay in Delhi. I couldn't have picked a better spot!
Response from Hotel Delhi City Centre.. on 14 Nov 2016
Dear Guest, Guest feedback is very important to us and we take your feedback very seriously. Our excellent services have always garnered us positive reviews from our guests. And we are elated to know that your stay was par excellence as well. Looking forward to your continued patronage and many more enriching stays! Best Regards, Hotel Delhi City Centre..

2/10 Terrible

Akshay Kirti, Auckland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com should inspect there listed hotel first
Worst stay till now through Hotels.com. While checking out they didn't accept our credit/debit cards as there machine was out of order. Receptionist told us 5 o click in the morning that the machine is out of order for last 3-4 days (that's not how you do business). There were mounds in the bathroom. The pictures posted on the hotels.com site are just simply a photoshops work. It's not even close to what they show it in the pictures. I would Not recommend it to anyone. Never going back there.

8/10 Good

Danielle, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
A gem in Delhi
This hotel was great! Its just off Arakshardam rd, so its a bit less noisy, but still within 10 mins walk from train stn. Room was clean, breakfast was delivered to our room, WiFi worked in the room, room had a fridge. We would stay here again. Only negative is that their "tourist information" just tried to sell you on their car service at expensive prices. Other than that, the staff was attentive and welcoming.

8/10 Good

Darryl, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to New Delhi Railway station
Railway station and metro within 10 minutes walk. Nice restaurants close by along with shopping. Hotel staff were very helpful and efficient. Wifi was good you just need to get a new code from reception each day. Clean and tidy room

8/10 Good

Samip, Nepal

Liked: Staff & service, property conditions & facilities
Good for a few days' stay.
Good for a few days stay. Cooperative staff, good food, clean Bathrooms. Poor neighbourhood though. Overall, great for the price.

8/10 Good

Matt, UK

Liked: Cleanliness, staff & service, room comfort
Some of the friendliest people I met in Delhi
This place is obviously starting up, as a sister hotel to what looked like the more established Hotel Ajanta across the road. Had some faults but these were easily ignored, partly as its so cheap but primarily by how brilliant the staff are. Genuinely friendly, always happy to help out and upgraded me to 'deluxe' room for free given they had some spare. Rooms fairly basic but totally on par with the price of the place. Big bed, fridge, excellent a/c - although didnt actually need it as room cool enough with quieter ceiling fan (despite being high 30s outside), tv with loads of films on which helped in evening, decent location - particularly if get in/leave via new delhi train station. Given where it is it was also quiet at night which is an issue with a lot of hotels in that area. Didn't have a restaurant although were directed to the one in it's sister-hotel which was nice (although slightly more expensive that other budget hotels I've stayed in in Delhi). Good enough food to go back though. The one fault I will highlight is that the pick-up service I arranged from Delhi Sarai Rohilla was quite pricey plus it took me over 45mins to find the driver (although that bit isn't actually the hotel's fault). Shame as the drop off at the airport was much more reasonable. Easily rectified by being less lazy and getting a tuk-tuk though! Overall would recommend as a cheap, hassle-free, friendly place to stay if you're after a few nights in Delhi on a budget.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
It is located in very convenient location, close to the Delhi Railway and metro. I think the place needs a little repair and maintenance otherwise it is a very nice hotel.

10/10 Excellent

Bruce, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & even better staff!
This was just the type of place I was looking for: great location, nice budget hotel, wonderful staff, an nice hotel restaurant! I would recommend this to anyone staying in Delhi. The staff is the #1 reason to stay here - so helpful!!

10/10 Excellent

Taswir, BD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Enjoyed
The room was nice. Staffs were very friendly, specially Jack helped a lot regarding our trip to Agra and Jaipur. Breakfast was good. Would definitely stay here Insha Allah on our next visit.

4/10 Poor

SUPRANEE

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Sure Only If You Are On A budget.
i stayed with my family only one night there.first they confirm that they have free pick up from airport but at check in demand 600 rs for pick up and said it was a mistake.Bedsheet was dirty AND even the towels were not new were very old.but it is only good for one night stay as its cheap and in the center .Wifi did not work at all.despite telling them again and again

6/10 Okay

Bhargava

Disliked: Cleanliness, room comfort

8/10 Good

CARL, Nottingham, England

Liked: Cleanliness, room comfort
Great Location.
I used this hotel for 1 night in March 2015 and found it a good place for a stop over. It is in a good location and just 5 mins or so walk from the main entrance to New Delhi railway station. The room was basic but in reasonable condition with clean comfortable beds and plenty of hot water for a good shower. It was not noisy as it is just tucked away on a side road so traffic noise was not an issue as is often the case. I would use this hotel again.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Surprise
It eas a nice Experience even though the street is very noisy the staff of the hotel will things about the possabilities os changing the Windows Staff very nice and aleáis with a smile

6/10 Okay

Darren, UK

Good enough.
Nice enough hotel that was difficult for my tuk tuk driver to find. The room was as expected and offered everything you'd expect. A welcome relief from the chaos that is Delhi.

6/10 Okay

Matt, London

Liked: Staff & service
Short and sweet
this hotel is fine for a short stay in Delhi, it is in a good location in New Delhi although it is rather noisy but this is to be expected for a location in the city center. The hotel had WiFi throughout which was a plus and the bed was reasonably comfortable.

8/10 Good

Abhijeet

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Namal, Colombo, Sri Lanka

Liked: Cleanliness, staff & service, room comfort
Value for money
Great value for money. Rajesh at the desk was extremely helpful. Hot water required a long wait in the evenings, but not an issue enough to complain

6/10 Okay

Sangat, London

Fare fare
A reasonable Indian standard considering the cost Good location plenty of shops restaurants and thanks for your next destination very busy Always keep away re-

2/10 Terrible

SURESH, Chandigarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
filled with cigerrate smell
Hotel room was clean but filled with cigeratte smell. It was horrible to stay with family.

8/10 Good

Chandramouli, Visakhapatnam

Liked: Staff & service
Disliked: Cleanliness
Good hospitality
We two families booked two rooms and enjoyed the stay at the hotel. The hospitality of the staff was good. Location point of view it is near by New Delhi Railway Station (walkable with small luggage). The room and toilet found to be neat and clean. The split ac making little sound and found to be problem and the carpet outside the toilet was not replaneshed with dry one during the check-in. However, with the small budget we felt comforable. Recommended to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IDEAL LODGING AT IDEAL LOCATION
ENJOYED SATISFACTORY SERVICE & COMFORTABLE STAY.

8/10 Good

Dr.Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

akhilesh singh

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed at the quality for the price
It was clean and comfortable. All the facilities were there for an awesome price.

8/10 Good

Abhishek, Indore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Budget Hotel At Center Of Delhi
It was a good experience living at this hotel in Delhi. It was very well located in the main street filled with hotels only. Good amenities, nice staff, good food quality, and above all I got a good deal from Expedia for this hotel. The only dis-satisfaction I had is the photographs updated of this hotel on internet were wrong. The photographs uploaded, depict it as a 4 star hotel while actually it is only a budget hotel. And in budget hotel category its one of the good option.

4/10 Poor

alidag, Delhi

Disliked: Property conditions & facilities
OK Hotel...didn't think much of the service!
The initial impression I had was the hotel was OK but for the price I don't think I could expect much. The staff though were not up to much, not very friendly and kept contradicting themselves. WiFi Internet connection was terrible and just did not work most of the times and every day you had to ask for a ne code which was a hassle plus you were only allowed one code per guest and in this day if you have a laptop/mobile/tablet its just unrealistic! Would I stay again? Probably not!

8/10 Good

hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

anonimo

Liked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Need to improve the hygiene of Hotel....
There were rats in the room. Same was communicated at the reception.

10/10 Excellent

American Indian, Northeast India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, Great service and Made some friends
Out of 4 hotels that I have stayed in for the many times that I have been in New Delhi this one is by far the best. I do appreciate the convenience of having an elevator so that I do not have to walk up and down the stairs. My room was clean and the staff were very friendly. The location is close to the railway station and it's easy to find your way around. My wife and I will be staying here again when we get another chance to visit New Delhi. Nice staff, good food, comfy beds, clean room/bedding, great location in a clean and safe area for foreigners. Really it's the best hotel I've stayed at for this price!

6/10 Okay

Pankesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ravi, Chennai

Liked: Cleanliness, property conditions & facilities
Nice stay
Only thing which i want to convey maintainance like intercom(which was not working) should be taken care.otherwise it was a nice place to stay..enjoy ..in a less tariff and with good guidance from the staff .

8/10 Good

S.S., New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service was good, staff were very helpful
service was good, staff were very helpful, room was quite clean considering the cost, very close to the metro station, railway station and airport metro link. the road ahead, however, is quite congested, but that means lots of cheap eating options.

4/10 Poor

sachin, mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not value to money
they charge more for room and very high for food.

8/10 Good

J.R. Sangam, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD LOCATION, CLOSE TO NEW DELHI RAILWAY STN
VERY GOOD. NO REGRETS AT ALL STAYING IN THIS WONDERFUL HOTEL.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I booked this place for 2 nights for my parents to stay and visit the swiss embassy for a visa interview. I called the hotel to confirm an early checkin at 0800 and they were pretty accommodating, they understood that I was worries about my old parents managing their stay their alone. The staff for really helpful and I think that's really rare in budget hotels in Delhi