Deluxe Room

Reviews of Hyatt Centric Janakpuri New Delhi

5 out of 5
Hyatt Centric Janakpuri New Delhi
Janakpuri District Centre Complex, New Delhi, Delhi N.C.R

Reviews

6.4
Rating 10 - Excellent. 22 out of 83 reviews" "
Rating 8 - Good. 12 out of 83 reviews" "
Rating 6 - Okay. 21 out of 83 reviews" "
Rating 4 - Poor. 12 out of 83 reviews" "
Rating 2 - Terrible. 16 out of 83 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Travelled with family
Disliked: Staff & service
I stayed at this Hotel for the last 2 days of my holiday and deeply regret it. I had to change rooms twice because of cleanliness and safety which took a very long time. The staff were very unempathetic and unhelpful when it came to resolving my issues, my shower didn’t work, there were no water bottles available everytime I asked for one. The steam room was out of service and I was not told, there was no fridge or bath robes in my rooms. For the Hyatt hotel overall very very poor facilities and non existent customer service.
Stayed 2 nights in Apr 2024

2/10 Terrible

Asadullah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All the accessories are broken, bad smells comes from the toilet. Ventilation systems is too old which distributes lots of bad air circulation. Not recommended for anyone.
Stayed 2 nights in Apr 2024

10/10 Excellent

YOGESH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well within the city and nearby local convenience, good ambience, well behaved staff and over not no so costly.
Stayed 1 night in Apr 2024

4/10 Poor

Rajesh

Liked: Staff & service
Disliked: Property conditions & facilities
The shower was not working inspite of changing the room
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in area 👍
Stayed 3 nights in Mar 2024

8/10 Good

Monika

Liked: Cleanliness
Too expensive for the facilities we got. No hair deyer in room, and water kettle for warm water was not working
Stayed 1 night in Mar 2024

2/10 Terrible

Nidhi

Stayed 1 night in Mar 2024

2/10 Terrible

Veerjot

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely filthy. The restrooms were awful and poor quality. The bedsheets and the room smelled like it was contaminated by abestos.
Stayed 3 nights in Feb 2024
Response from Siddhartha Nath on 29 Feb 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness, room cleanliness along with overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

10/10 Excellent

Sukhwinder, Brampton

Stayed 2 nights in Feb 2024

4/10 Poor

Vijay kiran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
High time they need to renovate their rooms…no wifi n TV working
Stayed 2 nights in Jan 2024
Response from Siddhartha Nath on 9 Feb 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness, room cleanliness along with overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

8/10 Good

Rina

Liked: Staff & service
The management and stuff provided superb and caring service. The maintenance and upkeep sure needs improvement
Stayed 11 nights in Jan 2024
Response from Siddhartha Nath on 3 Feb 2024
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Darvinder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Service is not good and very dirty hotel
Stayed 2 nights in Jan 2024
Response from Siddhartha Nath on 23 Jan 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the service deficiencies, cleanliness and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Hersh

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Avoid if you get annoyed with lethargic service
My overall stay was OK but the service was lethargic. Check out experience was terrible. They charged me for food but did not give any bill. I was told it would be delivered via email in few hrs, but even after a week there is no response from them. Overall hotel is ok only if you are ok with laid back and lazy service.
Stayed 3 nights in Jan 2024
Response from Siddhartha Nath on 23 Jan 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret the inconvenience caused with regards to the staff attentiveness, delayed services and overall upkeep of the hotel. I assure you that we shall check and share your invoice at the earliest. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

10/10 Excellent

Gurneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is incredible they go above and beyond to really help you. I really want to point out two people Arabinda who was our house cleaning guy, no matter what he kept our room always clean and went above and beyond. Also Prem gagan he was taking care for us breakfast area. Just unbelievable service by both of them! The hotel itself is clean and safe but the staff makes the stay amazing. Will def stay here again.
Response from Siddhartha Nath on 22 Jan 2024
Dear Sir, Thank you for your gracious feedback which is highly appreciated.These comments are highly encouraging and have been communicated to the entire team. All this truly makes the effort worth it.We greatly value receiving warm and positive comments regarding our service & our hosts. I am delighted to learn that Arabinda, Prem along with our other team members personalized and bespoke services ensured that your stay was a memorable one. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi.Warm RegardsSiddhartha NathMarketing & Communications Manager

8/10 Good

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Siddhartha Nath on 22 Jan 2024
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

4/10 Poor

Mayank

Stayed 1 night in Jan 2024
Response from Siddhartha Nath on 10 Jan 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Rafik

Travelled with family and small children
Disliked: Cleanliness, amenities
Location is good if you want to use metro... Rooms are small and not well maintained..broken furniture and ground tiles
Stayed 2 nights in Dec 2023
Response from Siddhartha Nath on 5 Jan 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the room cleanliness and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

2/10 Terrible

Kabir

Stayed 1 night in Dec 2023
Response from Siddhartha Nath on 5 Jan 2024
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

8/10 Good

Sahil

Response from Siddhartha Nath on 12 Feb 2024
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 Okay

AKSHAY

Stayed 1 night in Dec 2023
Response from Siddhartha Nath on 20 Dec 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Sushilkumar

Business traveller
Liked: Cleanliness, staff & service
Never felt like a 5 Star facility
Stayed 7 nights in Nov 2023
Response from Siddhartha Nath on 20 Dec 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Padmesh

Stayed 1 night in Oct 2023
Response from Siddhartha Nath on 2 Dec 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Kulbir

My room had internet issues and it took couples of hours to fix it. All treadmills in hotel gym were not down.
Stayed 3 nights in Oct 2023
Response from Siddhartha Nath on 23 Oct 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the internet speed which did not meet your expectations along with treadmills which were not operational during your stay. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Bad service
The lift and some other parts / some corridors were not maintained at all and not lit properly — service was very bad .
Stayed 1 night in Oct 2023
Response from Siddhartha Nath on 23 Oct 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the elevators which were not operational along with overall cleanliness of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

4/10 Poor

Chetan

Disliked: Staff & service, property conditions & facilities
Lord of staff but poor service.
Stayed 5 nights in Oct 2023
Response from Siddhartha Nath on 9 Oct 2023
Dear Sir,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the service inefficiencies during your stay. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing this issue to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

2/10 Terrible

ramnish

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very old property. Rooms were very outdated and not stinky. Rooms were not available during check in. The staff was really nice, but the property is not good compared to value. Outdated
Stayed 2 nights in Sep 2023
Response from Siddhartha Nath on 28 Sept 2023
Dear Sir,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.We deeply regret that the inconvenience caused with regards to the room cleanliness, delayed check in process and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing this issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Team Hyatt Centric Janakpuri, New Delhi

10/10 Excellent

MOHAN

Stayed 2 nights in Sep 2023
Response from Siddhartha Nath on 28 Sept 2023
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 Okay

raj

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Service was great and staff is amazingly nice but property is really outdated and needs serious renovations
Stayed 8 nights in Aug 2023
Response from Siddhartha Nath on 28 Aug 2023
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience caused with regards to the upkeep of the hotel. Your feedback has been well noted and necessary actions shall be taken at the earliest. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and comfortable stay.
Stayed 2 nights in Aug 2023
Response from Siddhartha Nath on 28 Aug 2023
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

10/10 Excellent

Baldev

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
5
Very nice hotel and very clen
Stayed 2 nights in Aug 2023
Response from Siddhartha Nath on 12 Aug 2023
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Sunil Kumar

Stayed 2 nights in Aug 2023
Response from Siddhartha Nath on 25 Sept 2023
Dear Mr. Kumar, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret for any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

4/10 Poor

Navneet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly the lock wasnt working for the room, so they changed the room after going all the way to 8th floor. The new assigned room's AC wasnt working. The maintenance was called and he said the cooling will happen but very slowly and that too it will stay between 22-23 degree. Complained about it almost every night, yet they didnt bother to change the room.
Stayed 4 nights in Jul 2023
Response from Siddhartha Nath on 28 Jul 2023
Dear Guest,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the grave inconvenience caused with regards to the air conditioning in the room along with other service inefficiencies. You have my personal assurance that we are taking corrective steps to ensure such issues are not repeated in the future.Please know that these failures were an exception to our usual standards. I hope they don't permanently change your opinion of our hotel.Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

6/10 Okay

Prabhjot Singh

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor maintenance and terrible service
Stayed 1 night in Jul 2023
Response from Siddhartha Nath on 25 Jul 2023
Dear Mr. Singh,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the grave inconvenience caused with regards to the service inefficiencies, staff attentiveness and overall upkeep of the hotel. You have my personal assurance that we are taking corrective steps to ensure such issues are not repeated in the future.Please know that these failures were an exception to our usual standards. I hope they don't permanently change your opinion of our hotel.Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

4/10 Poor

Deepak

Stayed 1 night in Jul 2023
Response from Siddhartha Nath on 12 Aug 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

10/10 Excellent

gurmeet singh

Best location and best staff rates are higher than it deserves honestly… room are not as good and big as it used to be before when it was piccadily.. but over all I enjoyed my stay it was comfortable and peaceful room. I will definitely recommend to my family n friends. For their future need of hotels in Delhi…
Stayed 6 nights in Jul 2023
Response from Siddhartha Nath on 19 Jul 2023
Dear Mr. Singh, Thank you for your gracious review which is highly appreciated. Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Regards Team Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Said, San Diego

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unprofessional staff, dirty and I wouldn’t recommend this hotel to anyone. Both nights I couldn’t sleep because of the noise
Stayed 2 nights in Jul 2023
Response from Siddhartha Nath on 17 Jul 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the grave inconvenience caused with regards to the hotel cleanliness and loud noise during your stay. You have my assurance that we are taking corrective steps to ensure such issues do not repeat in the future. I would request you to consider this as a one-off incident and not a reflection of the usually high standards that we take pride in. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi. Warm Regards, Siddhartha Nath Marketing & Communications Manager

10/10 Excellent

ANIL

Stayed 1 night in Jun 2023
Response from Siddhartha Nath on 3 Jul 2023
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

4/10 Poor

Patricio

Stayed 1 night in Jun 2023
Response from Siddhartha Nath on 26 Jun 2023
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any disappointment that we may have caused. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

2/10 Terrible

Vijay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Siddhartha Nath on 19 Jun 2023
Dear Vijay, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. We sincerely regret any inconvenience that we may have caused. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi. Warm Regards, Siddhartha Nath Marketing & Communications Manager

10/10 Excellent

Abid Hussain

Stayed 1 night in May 2023
Response from Siddhartha Nath on 31 May 2023
Dear Sir, Thank you for your gracious feedback which is highly appreciated.These comments are highly encouraging and have been communicated to the entire team. All this truly makes the effort worth it.We greatly value receiving warm and positive comments regarding our service & our hosts. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi.Warm RegardsSiddhartha NathMarketing & Communications Manager

10/10 Excellent

Janhavi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Siddhartha Nath on 29 May 2023
Dear Janhavi,Thank you for your gracious feedback which is highly appreciated.These comments are highly encouraging and have been communicated to the entire team. All this truly makes the effort worth it.Your acknowledgment about the hotel & our services delights us. Your wonderful review has been shared with our associates and they are thrilled and motivated!We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.RegardsTeam Hyatt Centric Janakpuri, New Delhi

4/10 Poor

Sumit

Travelled with family
Disliked: Property conditions & facilities
Some construction work was going on and electricity fluctuated a lot did not sleep
Stayed 1 night in May 2023
Response from Siddhartha Nath on 25 May 2023
Dear Sir,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the inconvenience caused with regards to electricity fluctuation and construction work near the hotel premises. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

10/10 Excellent

Naresh Kumar, Dubai

Stayed 1 night in May 2023
Response from Siddhartha Nath on 5 Jun 2023
Dear Mr. Kumar,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 Okay

Verified traveller

Travelled with family
Stayed 6 nights in Apr 2023
Response from Siddhartha Nath on 11 May 2023
Dear Sir,Thank you for your review of Hyatt Centric Janakpuri and for giving us the opportunity to be of service to you.The comfort and well-being of guests is top priority for us and I am extremely disappointed to hear that we failed to live up to our usually high standards of customer delight.I sincerely apologize for any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcome you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Okish for a short stay if you are in West Delhi
Hotel staff is friendly and courteous. The room decor seemed dated and required maintenance, water leaks evident in the bathroom and lacked general cleanliness.
Stayed 2 nights in May 2023
Response from Siddhartha Nath on 11 May 2023
Dear Sir,Thank you for your review of Hyatt Centric Janakpuri and for giving us the opportunity to be of service to you.The comfort and well-being of guests is top priority for us and I am extremely disappointed to hear that we failed to live up to our usually high standards of customer delight.I sincerely apologize for the grave inconvenience caused with regards to the room cleanliness and dated decor. Your feedback has been well noted and corrective measures shall be taken at the earliest to avoid recurrence of any such issues in the future. Once again, I regret your disappointment and we look forward to welcome you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

4/10 Poor

Tajinder

Disliked: Staff & service
Stayed 9 nights in Mar 2023
Response from Siddhartha Nath on 11 May 2023
Dear Ms. Tajinder, Thank you for your review of Hyatt Centric Janakpuri and for giving us the opportunity to be of service to you.The comfort and well-being of guests is top priority for us and I am extremely disappointed to hear that we failed to live up to our usually high standards of customer delight.I sincerely apologize for any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcome you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

2/10 Terrible

VINEET

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all a Hyatt Experience Expected
Terrible maintenance. Toilet water flooded the entire room and destroyed several stuff which on the floor. The hotel staff did not take any responsibility and were just trying to get out of the situation. There was not even fair compensation provided.
Stayed 3 nights in Feb 2023
Response from Siddhartha Nath on 11 May 2023
Dear Sir,Thank you for your review of Hyatt Centric Janakpuri and for giving us the opportunity to be of service to you.The comfort and well-being of guests is top priority for us and I am extremely disappointed to hear that we failed to live up to our usually high standards of customer delight.I sincerely apologize for the grave inconvenience caused with regards to the room cleanliness and overall hotel services. Your feedback has been well noted and corrective measures shall be taken at the earliest to avoid recurrence of any such issues in the future. Once again, I regret your disappointment and we look forward to welcome you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

10/10 Excellent

Mr j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Amit on 15 Apr 2023
Dear Sir,Thank you so much for the time to give us the rating! We are very glad to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable stay for our guests are our priorities.We look forward to welcoming you again.

6/10 Okay

Pradeep

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
None of the telephone numbers given in the www of the property are working. You can't connect with the property prior to check in.
Stayed 1 night in Feb 2023

10/10 Excellent

Jagesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023