The location was great. We got a room with 3 beds which worked out great for us. We loved it there until our last day. When we woke early to prepare for the day, the water was turned off. The elevator was out of order and we had to haul our suitcases down 4 flights of steps- not an easy feat for 3 seniors. No one in sight to help us. We got lost on the first floor. Couldn’t figure out how to get to the lobby. Ended up in staff quarters, had to go outside, up another flight of stairs and back inside to check out. While checking out, the computer wasn’t working properly and had to wait quite a while to get a receipt printed out! Desk staff(young male) seemed un-empathetic to our situation.