Exterior

Reviews of Holiday Inn Express Hotel & Suites Dayton-Centerville, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 347 out of 618 reviews" "
Rating 8 - Good. 183 out of 618 reviews" "
Rating 6 - Okay. 56 out of 618 reviews" "
Rating 4 - Poor. 19 out of 618 reviews" "
Rating 2 - Terrible. 13 out of 618 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was a bit negative was the room smelled a bit musty and the shower drain did not drain very well. But the room was clean, breakfast was great and the staff very friendly. Would stay there again.
Stayed 1 night in May 2024

8/10 Good

Tan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like: clean room/bed/sheet .. Breakfast, coffee Quiet neighbor
Stayed 5 nights in May 2024
Response from E. Rinehart on 15 May 2024
Dear Tan,Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Erica Hospitality Rinehart General Manager

10/10 Excellent

Kimberly

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Only 2 entrances and exits for the entire building.
Stayed 6 nights in May 2024
Response from E. Rinehart on 8 May 2024
Kimberly, I am so happy to hear you had a great stay at our property. You mentioned that we only have 2 entrances and exits...at our location, we have a total of 4 entrances and exits. one on each end and side of the building. I could see where 2 of the exits are not easily seen unless you are at the end of the building, But thank you for your feedback, please come and see us again when you travel back to the area.

8/10 Good

Jane, Salt Lake City

Liked: Cleanliness, staff & service
Very friendly front desk staff. The heating cooling system needs to be updated, as do the tv remotes.
Stayed 2 nights in Apr 2024
Response from E. Rinehart on 2 May 2024
Dear Jane,Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Pyper ChambersFront Desk Supervisor

8/10 Good

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first checked in they gave us a handicap accessible room which was not needed - once in the room and into the bathroom - it had a horrible musty smell and the tub looked like it had not been cleaned in a long time - we went back to the front desk and explained and they promptly put us in another room - BUT made excuses as to why the bathroom floor looked like it did - regardless it is an eyesore and no one is going to want to shower in it - Fix it!
Stayed 1 night in Apr 2024
Response from P. Chambers on 2 May 2024
Dear Jane,Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Pyper ChambersFront Desk Supervisor

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from E. Rinehart on 15 Apr 2024
Dear Douglas,Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9374245757 or erinehart@sghospitality.com.Sincerely,Erica Rinehart General Manager9374245757erinehart@sghospitality.com

10/10 Excellent

Norman F

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay
Stayed 1 night in Apr 2024
Response from P. Chambers on 2 May 2024
Dear Norman F,Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Pyper ChambersFront Desk Supervisor

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from E. Rinehart on 10 Apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and manager was very friendly
Stayed 1 night in Mar 2024
Response from E. Rinehart on 27 Mar 2024
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Maria Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, comfortable, clean, safe.
Stayed 1 night in Feb 2024
Response from E. Rinehart on 19 Feb 2024
Thank you for taking to the time to give us your feedback. We appreciate your response greatly and we are glad to hear that you had an enjoyable stay with us. We hope to see you again soon!

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful with anything we neeeded. The breakfast buffet in the morning was fantastic with a large selection of food. The room was one of the cleanest hotel rooms I've seen. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from E. Rinehart on 13 Feb 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. I will make sure that the front desk knows how much you appreciate them. We hope to see you again soon!

4/10 Poor

Jolyn

Stayed 1 night in Feb 2024
Response from E. Rinehart on 21 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DAYTON-CENTERVILLE.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

8/10 Good

Donald

Travelled with partner
The property was very clean
Stayed 1 night in Jan 2024
Response from E. Rinehart on 8 Feb 2024
Thank you for taking to the time to give us your feedback. We appreciate your response greatly and we are glad to hear that you had an enjoyable stay with us. We hope to see you again soon!

6/10 Okay

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay
Hotel was beautifully appointed and very clean. However, the bed was very uncomfortable (sagged and had poor support) and the thermostat in the room would not adjust below 70°. We normally set our temp at home to 66° at night and with the only blankets in the room being down alternatives, it was very difficult to get any sleep.
Stayed 1 night in Feb 2024
Response from E. Rinehart on 7 Feb 2024
Thank you for taking the time to complete a brief survey regarding your recent stay with us. We are delighted you enjoyed your stay. I will pass your comments on to our maintenance team so we can have them addressed in a timely manner. We do hope you chose to stay with us again, so we can exceed your expectations. If there is anything I can do for you, please feel free to contact me.

10/10 Excellent

Easter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from E. Rinehart on 7 Feb 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We hope to see you again soon!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat place to stay
Very clean throughout the facility. Spacious room with 2 queen beds and large bathroom. The breakfast was outsstanding--great selection and very tasty. Would highly recommend.
Stayed 1 night in Jan 2024
Response from E. Rinehart on 2 Feb 2024
Thank you for taking the time to write nice comments about our staff. I am pleased to read that you feel there is consistency at our hotel with customer service. We appreciate your business and the time you spent to write this review. I hope to welcome you back again soon!

10/10 Excellent

Justin

Liked: Property conditions & facilities
Tt
Stayed 1 night in Jan 2024
Response from E. Rinehart on 29 Jan 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again. We hope to see you again soon!

8/10 Good

salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from E. Rinehart on 22 Jan 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 Okay

Bruce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Need to improve on room cleanliness, mold in tub, soap scum in tub, shower head full if lime deposits. When we got there they hadn't emptied some of the trash cans in the room and main mirror on cliset looked like someone had spit on it and had run down the mirrior it was about 3 foot long. Over all bad but starting to look very dated.
Stayed 2 nights in Jan 2024
Response from E. Rinehart on 15 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DAYTON-CENTERVILLE.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

8/10 Good

Roy, Kettering

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from E. Rinehart on 15 Jan 2024
Thank you so much for your review! Thanks for choosing us. So glad that you enjoyed our property and our team. We look forward to having you stay here with us again.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from E. Rinehart on 9 Jan 2024
14.Thank you for taking the time to write nice comments about our staff. I am pleased to read that you feel there is consistency at our hotel with customer service. We appreciate your business and the time you spent to write this review. I hope to welcome you back again soon!

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from E. Rinehart on 10 Jan 2024
We are Happy to see you had a great stay and enjoyed the hotel and its location. We look forward to seeing you again!!!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Response from E. Rinehart on 7 Feb 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We hope to see you again soon!

10/10 Excellent

Nicole

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from E. Rinehart on 9 Jan 2024
Thank you for taking the time to write nice comments about our staff. I am pleased to read that you feel there is consistency at our hotel with customer service. We appreciate your business and the time you spent to write this review. I hope to welcome you back again soon!

8/10 Good

Brad

Stayed 1 night in Dec 2023
Response from E. Rinehart on 9 Jan 2024
Thank you for taking the time to write nice comments about our staff. I am pleased to read that you feel there is consistency at our hotel with customer service. We appreciate your business and the time you spent to write this review. I hope to welcome you back again soon!

6/10 Okay

Verified traveller

Travelled with family
They had problems locating the second room in my reservation and were basically writing it off and going to make me book another room even though I had the confirmation number and proof on my cell. The concierge just kept saying I should'nt have booked through a third party site. We ended up get it straightened out, but i wasnt thrilled
Stayed 1 night in Dec 2023
Response from E. Rinehart on 11 Dec 2023
Good morning Guest, upon looking at your reservation, the FD would have not known name on the 2nd reservation without asking you. Apparently when the reservation was made it was placed under a different name and without that information we could not look up that information. I'm sorry for the confusion. We hope you give us another chance to serve you better in the future.

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed at same hotel 13 days earlier and gave it a great rating … unfortunately on our way home we had a room that needs some repair (grout, baseboards in washroom, etc). When we entered the room, the temperature was only 50 degrees and it took over two hours to warm up.
Stayed 1 night in Nov 2023
Response from E. Rinehart on 29 Nov 2023
Dear Albert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DAYTON-CENTERVILLE.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Sincerely,Erica Rinehart General Manager9374245757erinehart@sghospitality.com

10/10 Excellent

renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my family home. It had an indoor pool and a jacuzzi was in our room.
Stayed 1 night in Nov 2023
Response from E. Rinehart on 29 Nov 2023
We are Happy to see you had a great stay and enjoyed the hotel and its location. We look forward to seeing you again!!!

4/10 Poor

William

Travelled with family
Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from E. Rinehart on 24 Nov 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DAYTON-CENTERVILLE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Lisa

Business traveller
Liked: Amenities
Very clean. Front desk staff were great.
Stayed 1 night in Nov 2023
Response from E. Rinehart on 11 Dec 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from E. Rinehart on 24 Nov 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Best we had out of 3 different hotels that week. Shower was strong. Really enjoyed. Would stay there again
Stayed 1 night in Nov 2023
Response from Pyper Chambers on 15 Nov 2023
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again! Thank you for staying with us. Pyper ChambersFront Office Manager

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from E. Rinehart on 13 Nov 2023
Thank you for taking to the time to give us your feedback. We appreciate your response greatly and we are glad to hear that you had an enjoyable stay with us. We hope to see you again soon!

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from E. Rinehart on 13 Nov 2023
Thank you for taking to the time to give us your feedback. We appreciate your response greatly and we are glad to hear that you had an enjoyable stay with us. We hope to see you again soon!

8/10 Good

Ronald

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Surprised
Very good location and easy to get to. We were very surprised to get a hot breakfast. Nice touch
Stayed 2 nights in Oct 2023
Response from E. Rinehart on 30 Oct 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

6/10 Okay

Debra

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from E. Rinehart on 30 Oct 2023
Thank you for choosing to stay with us! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Oct 2023
Response from Pyper Chambers on 18 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from E. Rinehart on 18 Oct 2023
Thank you for taking to the time to give us your feedback. We appreciate your response greatly and we are glad to hear that you had an enjoyable stay with us. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cigarette smoke smell
Although customer service was great, the room in which we stayed on the first floor had a horrible damp, old-cigarette smoke smell. This was the 2nd time in a room on the same floor. Very nasty air quality in the room. We were credited $30 for each night of our 2-night stay. If we have a choice in the future, we will not stay at this hotel.
Stayed 2 nights in Oct 2023
Response from Pyper Chambers on 18 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DAYTON-CENTERVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Kristi, Knoxville

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in staff person was rude. The property and room were clean and well maintained. The in-room bathroom had Dove brand toiletries, which are great for persons with sensitive skin. Linens and bed were comfortable. The carpet in the room had what appeared to be coffee or tea stains. There were no USB ports on any of the outlets, lamps, or alarm clock.
Stayed 2 nights in Oct 2023
Response from E. Rinehart on 16 Oct 2023
Thank you for taking the time to complete a brief survey regarding your recent stay with us. We are delighted you enjoyed your stay. I will pass your comments on to our Front Desk team and maintenance team so we can have them addressed in a timely manner. We do hope you chose to stay with us again, so we can exceed your expectations. If there is anything I can do for you, please feel free to contact me.

10/10 Excellent

Savanah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 2 nights in Oct 2023
Response from E. Rinehart on 30 Oct 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

8/10 Good

Robert

Stayed 3 nights in Sep 2023
Response from E. Rinehart on 2 Nov 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The right side bed table plug didn’t work in 303. Everything else was excellent! We stay here every time we visit our son.
Stayed 4 nights in Sep 2023
Response from E. Rinehart on 9 Oct 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from E. Rinehart on 9 Oct 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

8/10 Good

Kirsten

Stayed 2 nights in Sep 2023
Response from E. Rinehart on 2 Oct 2023
Thank you for choosing to stop in during your travel. We appreciate your feedback. We are super pleased you enjoyed your stay. We will look forward to seeing you in the future as you pass through. Thank you.

6/10 Okay

Daniel

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from E. Rinehart on 2 Oct 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. We look forward to having you choose us again in the future!

8/10 Good

Cha, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from E. Rinehart on 18 Sept 2023
Thank you for taking the time to post a review, and for your nice comments. We hope to welcome you back again soon.

10/10 Excellent

Phillip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. It's in an area with many nice stores and restaurants nearby.
Stayed 1 night in Sep 2023
Response from E. Rinehart on 12 Sept 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!

4/10 Poor

Arjun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from E. Rinehart on 12 Sept 2023
We thank you for staying here at the Holiday Inn Express Dayton Centerville. We apologize for the issues you may have had to give us a rating of 2, but we will work with the staff to help provide a better quality experience. Please give us another chance and we will provide the best service possible.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly.
Stayed 3 nights in Aug 2023
Response from E. Rinehart on 12 Sept 2023
Thank you for choosing to stay with us and leaving a response! We always appreciate any and all feedback. I am glad to know that your stay was wonderful and look forward to having you choose us again in the future!