Reception

Reviews of Red Carpet Inn & Suites

2 out of 5
Red Carpet Inn & Suites
1390 Piney Forest Road, Danville, VA

Reviews

5.0
Rating 10 - Excellent. 26 out of 189 reviews" "
Rating 8 - Good. 26 out of 189 reviews" "
Rating 6 - Okay. 31 out of 189 reviews" "
Rating 4 - Poor. 39 out of 189 reviews" "
Rating 2 - Terrible. 67 out of 189 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Ervin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very dated. Grounds undightly. Lack of staff
Stayed 1 night in May 2024

10/10 Excellent

Mike C.

Business traveller
Liked: Staff & service
Better rate than pretty much everyone in the area cause of the casinio not a crappy hotel just cheaper
Stayed 1 night in May 2024

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfortable stay
Stayed 1 night in May 2024
Response from Harry on 13 May 2024
Thanks for staying with us thanks for your feedback we work hard to better serve our customers god bless you.

4/10 Poor

Rhoda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a very clean
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 7 May 2024
Hi Rhoda. We sincerely apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and hygienic environment is of the utmost importance to us, and we regret that we did not meet your expectations in this regard. Your feedback is valuable, and we will address this matter with our housekeeping team to ensure that our standards are consistently upheld. If there are any specific concerns you would like to discuss or if there's anything we can do to make amends, please do not hesitate to reach out. We appreciate your understanding and the opportunity to improve.

2/10 Terrible

Leona

This was not worth $90. The room did have a lot of furniture. Places on walls especially had different kinds of paint and the baseboards were filthy. Black around the tub and all. The sink area looked new. The worse of it all were people hanging out in the parking lot screaming at each other. Don’t know if it was drug dealing or what then I called the owners he was asleep and said he would take care of it which never happened so it got so bad I had to call 911. While on the phone with them the dispatcher and me heard a loud boom. It could have been a fun I don’t know. She told me to make sure I locked the doors and she would send someone so around 5 am they finally left. It was extremely scary and I was by myself. My husband passed away so I was there by myself. I should not have to pay for this visit so be aware of the places you stay. The other place I use to stay was price gouging so that is why I picked this place.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 23 Apr 2024
Dear Leona,Thank you for bringing these concerns to our attention, and we sincerely apologize for the experience you had during your stay. Your safety and comfort are our top priorities, and it's deeply concerning to hear about the issues you encountered, including the condition of the room and the disturbance in the parking lot. We take these matters very seriously and will address them with our team to ensure improvements are made to prevent similar incidents in the future. Regarding your request for a refund, please reach out to our management directly, and we will do our best to address your concerns and provide appropriate resolution. Again, we apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was available. looked very run down
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Tim, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
The man at the front desk was rude and the room was gross Had stains on the bed and the bathroom had hair and sticky substance all over the place. Looks like the bathroom had been repaired by someone who was blind.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Valued Customer,We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Roy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cluelessness
I ordered online 8 double rooms for an athletic team trip. Because the manager gave me 7 doubles, I had to reserve an extra room. And it took an exceedingly long time to process
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Roy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Madilyne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Madiyine, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

ANTOINETTE

Didn’t stay there
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Antoinette, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 Terrible

Philip

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Philip, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Omar

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Omar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Amy

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Amy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Scott

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was our only real option after being stranded for a failed rock festival nearby. Once checked in, the room wasn't all that unpleasant, except for the fact that there was no latch lock, and the bathroom door wouldn't close and was "bashed in" from the inside. We decided to head to bed from the long night before. The next morning, we had noticed there were some bugs in the room, maybe not roaches but they were larger and concerning. We attempted to find someone to talk to but no one was there at the front desk. After waiting a bit, we had left to go out for food and explore the area a bit. We came back later that night, checked the room for anymore bugs but luckily finding none, and decided to crash for the night. Once we woke up in the morning, we had found several more bugs throughout the room, and decided that was enough. AGAIN we tried to find someone there to help us with the issue, but with no one there again at the front desk, we decided to pack up and leave, possibly being able to resolve this over the phone later. After trying to contact the property, and then getting expedia involved in trying to help us with this issue, expedia stated that the property had agreed on refunding us 2 of the 4 nights that we booked, since we left before we stayed those last 2 nights. Expedia let me know that we had to contact the hotel directly to get this refund, in which I did, only to be met with the "owner" claiming absolutely no refunds.
Stayed 4 nights in Sep 2023
Response from MP - Guest Relations Manager on 23 Sept 2023
Hello Scott, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
This place is totally disgusting needs a fresh overall. Filthy carpet, walls need painting and the bed like sleeping on a board. Definitely not worth the price
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 19 Sept 2023
Hello Jim,Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Davia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out and don’t get kidnapped
This place honestly needs to be shut down. The rooms need updated and cleaned better, they also need a lot of repairs. That wasn’t even what got the one star from me, it was when I was checking out I went to the office by myself while my boyfriend finished packing the car. A white man driving a gray jeep Cherokee with VA plates and super tinted windows with a pot leaf tattoo on this right calf came in and was bugging me. Talking about have you ever done anything spicy or done a threesome. Also going into detail of what he would do to me. He tried to take me out of the office and I know he was going to try and rape me. I had to call my boyfriend to come to the office and that’s when the man left. Then a woman that was with him came into the office and threw a paper bag into the office and left.
Stayed 5 nights in Sep 2023
Response from MP - Guest Relations Manager on 13 Sept 2023
Hello Davia, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Kaitlyn

Disliked: Amenities
Went to check in after booking a room and was yelled at told I had no run and told to leave. Expedia customer service was very helpful in getting me another place to stay pretty fast but the customer service at this place is awful.
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Kaitlyn, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

ROBERTO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Roberto, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but nice for the price
Comfortable bed, microwave & fridge was nice amenity, affordable price. Although Wendy’s & McDonald’s are very close, no “fine” dining nearby. Check-in was like going to a bank - behind glass, credentials sent in by a sliding tray.
Stayed 1 night in Jul 2023
Response from Harry on 30 Jul 2023
Thanks for staying with us we do hard work and serve you better thanks for your feedback god bless you.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs no refund in clean room
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 29 Jul 2023
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Sheila

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 2 Aug 2023
Hello Sheila, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Greatplace too lay my head after a long day of driving.
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 3 Jul 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice the lady that gave me the room was so nice
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 27 May 2023
Hello Belinda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Carpet Inn
I really wsn't expecting much, but the room was clean, housekeeping came in daily and the bed was great. Would return th this hotel.
Stayed 3 nights in Apr 2023
Response from MP - Guest Relations Manager on 28 Apr 2023
Hello Gregory, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Priced reasonably and and an okay place if you just need a place to sleep overnight
Stayed 3 nights in Apr 2023
Response from MP- Guest Relations Manager on 18 Apr 2023
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Jeff

Business traveller
Disliked: Cleanliness, property conditions & facilities
I had the same room I had a year ago. The toilet is even looser form the floor that it was a year ago. dirt in all the corners. I've stayed in better places for less money. I probably won't return.
Stayed 4 nights in Apr 2023
Response from MP- Guest Relations Manager on 14 Apr 2023
Hello Jeff, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Cortney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant
Stayed 6 nights in Mar 2023
Response from Harry on 3 Apr 2023
Thanks for staying with us we work hard for our customers and we will continue working with our team thanks for your feedback god blasting you.

10/10 Excellent

Cortney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff are awesome and came daily. Checkin clerk was sweet and friendly.
Stayed 2 nights in Apr 2023
Response from Harry on 3 Apr 2023
Thanks for staying with us thanks for your feedback god blasting you.

8/10 Good

Robert

Stayed 8 nights in Mar 2023
Response from MP- Guest Relations Manager on 21 Mar 2023
Hello Robert, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay everytime
Great place! My husband & I have been going since before we got married. Friendly staff. Decent rooms. Gets the job done for couple date night!! :) Oh, bring extra pillows or ask for some. Same thing goes for the towels. Bring your own toiletries.
Stayed 1 night in Jan 2023
Response from Sincerely, MP- Guest Relations Manager on 4 Feb 2023
Hello Leanna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Sheniqwa

10/10 Excellent

K Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on 5 Nov 2022
Hello K Michael, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Renee

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet rocked back forth. Had roaches. Sink drained really slow. Walls had large areas patched with drywall mud. Bathroom floor looked nasty and the other hard floors were very sticky, definitely had to wear slippers and you could hear your feet coming unstuck with every step. The mirror in the room was so dirty you could not see yourself. The staff was really nice! There was no lobby much less breakfast as advertised. 😞 On a good note, We Survived!!
Stayed 1 night in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on 29 Oct 2022
Hello Renee, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Charles

Business traveller
This is a clean quiet hotel that was close to my job site. My only problem was there was no closet to hang up my shirts and trousers.
Stayed 3 nights in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 8 Oct 2022
Hello Charles, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Jeff

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was only the second place I ever checked thru a teller window on the outside. Was a motel that had been updated at one time. Nice marble in the bathroom but mod in the corners. Shower curtain was moldy at the tub. Sink had marble counter but sat so deep toward the wall one can't help but splash water everywhere. Carper fraying. They put a black table at the bath room door. I found it with my toes on several nights when using using bathroom. Nothing in the way of breakfast, not even coffee.
Stayed 7 nights in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 8 Oct 2022
Hello Jeff, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can make improve the facilities and provide great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Hassidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 17 Sept 2022
Hello Hassidy, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

Michael

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Sad, outdated hotel.
Only 1 towel provided, had to ask for more. No hot water in shower. Later figured out that hot is cold and cold is hot. No top sheet on the bed. TV remote does not work.
Stayed 2 nights in Aug 2022
Response from Sincerely, MP- Guest Relations Manager on 31 Aug 2022
Hello Michael, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can make improve the facilities and provide great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Dave

Liked: Staff & service, property conditions & facilities
No fitted sheets on the beds. And no toiletries or towel rack to hang up towels
Stayed 1 night in Aug 2022
Response from Sincerely, MP- Guest Relations Manager on 31 Aug 2022
Hello Dave, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was so many people out side and they was asking for money
Stayed 1 night in Aug 2022
Response from MP - Guest Relations Manager on 23 Aug 2022
Hello Angela, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Star

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The carpets need to be cleaned with more than a vacuum, there were holes in doors and no mattress in the pullout. The linens had burn holes in them and the sheets were sketchy on whether they were clean or not. I won't stay here again.
Stayed 2 nights in Jun 2022
Response from MP - Guest Relations Manager on 12 Jun 2022
Hello Star, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived I was concerned from the beginning. You have to conduct your business through a drive through safe box. The rooms are supposed to be non smoking but after only being in one for five minutes we smelled like a dirty ashtray from the room smelling of pent up smoke. We didn’t use anything there. We was only in the room long enough to make reservations somewhere else. If your a smoker this place wouldn’t be bad. Mainly seen construction workers staying there.
Stayed 2 nights in May 2022
Response from MP - Guest Relations Manager on 17 May 2022
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Baheshta

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There wasn't any comforter/blanket and it was cold. The neighbor room was loud. one of them had his tv on all night until 6-7am in the morning and I couldn't sleep.
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 19 Apr 2022
Hello Baheshta, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention. Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Steve

Travelled with group
Disliked: Amenities, property conditions & facilities
Patchwork interior was terrible. Tv remote poor.
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 11 Apr 2022
Hello Steve, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience.I’ve shared this with the team so we can make improve the facilities and provide great experience for our customers in their stay here with us. Thank you.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness
Price vs building condition
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 11 Apr 2022
Hello Robert, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Harry on 4 Apr 2022
Thanks for staying with us thanks for your feedback we happy to see you again thanks. God blessed you.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from CM - Guest Relations Manager on 29 Mar 2022
Dear Jonathan, Thank you for giving us a perfect score. Your business is very important to us and your satisfaction is what we aim for. We commit to continuously strive in order to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

stan

Stayed 1 night in Mar 2022

8/10 Good

Sheila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient for the things I needed to do.
Stayed 2 nights in Feb 2022
Response from CM - Guest Relations Manager on 16 Feb 2022
Dear Sheila, Thank you for leaving us a feedback. I am glad to know that our location has been convenient to you. I hope that the other aspects of your stay have been great, too. We look forward to seeing you again! Sincerely,

4/10 Poor

Marcello

Disliked: Cleanliness, property conditions & facilities
1 property very poor shape 2 tub had no plug after we purchased cleaning supply and tub plug we couldn’t enjoy the tub because water was dripping from floor up above and had been leaking for a while by the look of the stain on the ceiling 3 was advertised even on the flashing sign of the building that they had hot breakfast but we didn’t even have a coffee maker in our room and the lobby was always locked
Stayed 2 nights in Oct 2021
Response from CM - Guest Relations Manager on 11 Nov 2021
Dear Marcello, Thank you for your feedback. I'm saddened to learn that the condition of the hotel hasn't been very pleasant during your visit. We aim for our property to always be clean and well-kept. Rest assured, we have spoken to our team regarding the issues you have encountered, and these will be actioned timely. Sincerely,

4/10 Poor

steven, South Charleston

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The linens were clean and white but I felt unclean for just walking into the room. I didn’t want to walk on the floor without shoes on.
Stayed 2 nights in Oct 2021
Response from CM - Guest Relations Manager on 5 Nov 2021
Dear steven, "Thank you so much for leaving us a review. I apologize for the unmet expectations. We have trained our staff to put careful attention to details and ensure that every part of the room is clean. Rest-assured we will discuss this incident with housekeeping, and make sure this never happens again. We hope to see you again and give you a more satisfactory stay. Sincerely,