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Reviews of Holiday Inn Express And Suites Dalton - Walnut Ave, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Dalton - Walnut Ave, an IHG Hotel
934 MARKET STREET, Dalton, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 107 out of 139 reviews" "
Rating 8 - Good. 21 out of 139 reviews" "
Rating 6 - Okay. 2 out of 139 reviews" "
Rating 4 - Poor. 3 out of 139 reviews" "
Rating 2 - Terrible. 6 out of 139 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

linda l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly
Stayed 1 night in May 2024
Response from HiEx Dalton on 18 May 2024
Thank you linda I. I appreciate your feedback! :)

10/10 Excellent

Katie, Corydon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location by the interstate. Quiet. Good breakfast and comfortable bed
Stayed 1 night in May 2024
Response from MaKayla - Corporate Director of Sales /Marketing on 6 May 2024
Katie,We appreciate your 5 out of 5 rating!

10/10 Excellent

BYRON

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-75 yet totally quiet. Very comfortable. Generous amenities with an excellent breakfast.
Stayed 1 night in Mar 2024
Response from HiEx Dalton on 6 Apr 2024
Thank you for your feedback, Byron! I appreciate you so much! Come back soon! :)

10/10 Excellent

LaCanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had excellent customer service from chrck-in to checkout! The breakfast was good well managed also.
Stayed 2 nights in Mar 2024
Response from HiEx Dalton on 6 Apr 2024
Thank you so much for your comments LaCanne! I appreciate you and am glad to know you had a 5/5 stay with us! Hope to see you again in the near future! :)

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great breakfast
Stayed 1 night in Mar 2024
Response from HiEx Dalton on 6 Apr 2024
Thank you for reviewing your recent stay with us Terrance! We hope to see you back soon! :)

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel. Very modern and clean.
Stayed 1 night in Mar 2024
Response from HiEx Dalton on 10 Mar 2024
Thank you for reviewing us Sonia! I appreciate your comments and look forward to your next visit! :)

10/10 Excellent

Clay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HiEx Dalton on 10 Mar 2024
Thank you for rating us a 10 out of 10! I appreciate you and hope to see you next time you drive through Dalton! :)

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and offers lots of close dining options for all. Cracker Barrel is right next door. Rooms were very nice, and bathrooms look new.
Stayed 1 night in Feb 2024
Response from HiEx Dalton on 24 Feb 2024
Stacy, Thank you for your candid review! I appreciate you taking the time and hope you'll stop by again soon! :)

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy comfortable hotel in which to work
Plenty of desk space, good lighting, lots of outlets for plugging in computers, etc. Quiet, close to places to eat (a number of them within walking distance). Beds are comfotable and the staff is very nice.
Stayed 14 nights in Feb 2024
Response from HiEx Dalton on 24 Feb 2024
Marion, Thank you for your 10/10 review! Thank you for mentioning our spacious rooms and close proximity to a lot of dinner options! I hope you will think of us next time you are in the area! :)

10/10 Excellent

Lowell, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to get to from the interstate, next door to a Cracker Barrel.
Stayed 1 night in Feb 2024
Response from HiEx Dalton on 24 Feb 2024
Thank you for choosing our Dalton, GA location! Come back soon! :)

10/10 Excellent

Keneace

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and excellent service
Stayed 1 night in Jan 2024
Response from HiEx Dalton on 10 Feb 2024
Thank you Keneace, for your feedback! I am glad you had a great stay with us! Come back soon! :)

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean with wonderful front desk staff. Breakfast was very good and hot choices were delicious. Try the cinnamon rolls.
Stayed 2 nights in Jan 2024
Response from HiEx Dalton on 27 Jan 2024
Thank you so much Heather! I appreciate your feedback! We hope to see you back soon! :)

10/10 Excellent

James, Fort Pierce

Stayed 1 night in Jan 2024
Response from HiEx Dalton on 13 Jan 2024
Thank you for giving us 5 out of 5 stars! I hope you'll think of us again in your next travels! :)

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Nice sized room. Clean and modern. Nice shower. Very pleasant stay all around.
Stayed 1 night in Dec 2023
Response from HiEx Dalton on 13 Jan 2024
Dear Joan,Thank you for your 10/10 rating! I am glad you had a great stay with us and hope that you'll return soon! :)

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff,.clean and great breakfast!
Stayed 1 night in Dec 2023
Response from HiEx Dalton on 30 Dec 2023
Thank you so much for your candid feedback Jennifer! I appreciate your comments! Come back soon! :)

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HiEx Dalton on 30 Dec 2023
Thank you for rating us a 10 out of 10 Pam! I appreciate you! :)

8/10 Good

Laddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
This place is very nice and easy to access but this stay the TV was broke and the exhaust fan didn't work!!
Stayed 1 night in Dec 2023
Response from HiEx Dalton on 30 Dec 2023
Hey Laddie, I appreciate your 8/10 rating and I apologize for you issues with the TV. Thank you for bringing this to my attention. I hope you'll think of us next time you are in the area! :)

10/10 Excellent

Ida

Stayed 1 night in Dec 2023
Response from HiEx Dalton on 30 Dec 2023
Thank you so much for your 5/5 rating! Hope to see you back soon! :)

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HiEx Dalton on 30 Dec 2023
Thank you for the 10/10 rating! Come back soon! :)

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from HiEx Dalton on 30 Dec 2023
Thank you for rating us a 5 out of 5! :)

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HiEx Dalton on 18 Nov 2023
Her Derrick! Thank you so much for reviewing our property! I am happy to know you had a 10 out of 10 stay with us and hope that you'll come back soon! :)

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet, with a good breakfast. Staff is very friendly.
Stayed 3 nights in Nov 2023
Response from HiEx Dalton on 18 Nov 2023
Thank you for reviewing your recent stay in Dalton, GA! I am glad to know you had a 10/10 stay with us and hope that you'll think of us on your next adventure! :)

10/10 Excellent

Dena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from HiEx Dalton on 18 Nov 2023
Thank you for your 10/10 rating, Dena! I hope you'll come back soon! :)

2/10 Terrible

michelle

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Wouldn’t go back
Property was nice, staff was incredibly rude
Stayed 2 nights in Nov 2023
Response from HiEx Dalton on 18 Nov 2023
Dear Michelle, Thank you for your review. I apologize we did not meet your expectations. We are working hard to provide excellent service to all of our guests, and I am sorry we missed the mark with you. We hope you will give us another chance.

4/10 Poor

Harold

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Didn’t honor the room type as reserved
Stayed 1 night in Nov 2023
Response from HiEx Dalton on 4 Nov 2023
Dear Mr. Harold, I apologize for the inconvenience you had during your recent stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception.All the best,

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Very clean, comfortable, and quiet. Staff was very friendly. Great breakfast choices. Would definitely stay here again if visiting Dalton GA
Stayed 2 nights in Oct 2023
Response from HiEx Dalton on 4 Nov 2023
Thank you for your recent stay with us! I am happy to know you had a 5/5 stay with us! Thank you for mentioning out cleanliness and our breakfast choices! Come back soon! :)

10/10 Excellent

Hee Kyung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access highways
Stayed 13 nights in Oct 2023
Response from HiEx Dalton on 4 Nov 2023
Thank you for your feedback Hee Kyung! I am glad you enjoyed our close proximity to I-75! Come back soon! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HiEx Dalton on 4 Nov 2023
Thank you for rating us a 10 out of 10! Come back soon! :)

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Just a wonderful stay! A bit pricey… but worth it!
Stayed 1 night in Oct 2023
Response from HiEx Dalton on 4 Nov 2023
Dear Guest, thank you for your 5/5 rating! I appreciate your candid feedback and look forward to your next stay with us! :)

10/10 Excellent

darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HiEx Dalton on 4 Nov 2023
Thank you for you 10/10 rating! I am glad you had a great stay! Come back soon! :)

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Very pretty room. New and comfortable.
Stayed 1 night in Oct 2023
Response from HiEx Dalton on 8 Oct 2023
Thank you for your comments! I am glad you liked our room! Hope you'll think of us next time you're in the area! :)

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HiEx Dalton on 8 Oct 2023
Thank you for your 10/10 rating! I hope to see you soon! :)

8/10 Good

Viola N

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, house keeping ladies were nice and replace the items fast. Pancakes maker is very slow and it makes small pancakes.
Stayed 2 nights in Sep 2023
Response from HiEx Dalton on 8 Oct 2023
Thank you so much for your feedback! I appreciate the 4/5 rating! :)

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about my family’s stay here. No complaints.
Stayed 1 night in Sep 2023
Response from HiEx Dalton on 9 Sept 2023
Thank you for your 5/5 rating! I am glad you had a great stay! Hope to see you next time you are in Dalton, GA! :)

8/10 Good

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HiEx Dalton on 9 Sept 2023
Thank you for your recent review! I appreciate you taking the time and hope you'll think of us next time you are in the area! :)

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HiEx Dalton on 9 Sept 2023
Dear Pam,Thank you for your 10/10 review! Hope to see you soon! :)

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HiEx Dalton on 26 Aug 2023
Thank you for your 10/10 review! Come back soon! :)

10/10 Excellent

Sue-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The hotel was fantastic. When our original cards wouldn’t work for the room the front desk upgraded us to a suite. That was very nice.
Stayed 2 nights in Aug 2023
Response from HiEx Dalton on 13 Aug 2023
Dear Sue-Lynn I apologize for your check-in issues but I am glad to know we were able to accommodate you in an upgraded room! We hope you'll think of us next time you are in Dalton, GA :)

6/10 Okay

Anali

Travelled with family
Liked: Property conditions & facilities
One of the stuff members went into the room and open the door with out knocking. They should know what rooms are in use. We were scare because we were sleeping when we heard the door open.
Stayed 2 nights in Aug 2023
Response from HiEx Dalton on 13 Aug 2023
Anali, I apologize for our housekeeping staff and I assure your the issue has been brought to management's attention. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ramkumar, TAMPA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Break fast Menu! Cleanliness ! Professional Staff who greeted me upon arrival and took care of my check in immediately. Everything is great at the hotel!! I love it!!!
Stayed 1 night in Aug 2023
Response from HiEx Dalton on 13 Aug 2023
Thank you for your candid feedback! I appreciate the comments on our staff and hotel. We hope you'll come back soon! :)

10/10 Excellent

Kare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay there again. Very nice.
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 2 Aug 2023
Thank you so much for your feedback! Come back soon :)

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 2 Aug 2023
Thank you for your 10/10 rating! I hope you'll come back soon! :)

10/10 Excellent

Joanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The beds were very comfortable and the room was very clean. The breakfast in the morning was excellent and the staff was very accommodating.
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 2 Aug 2023
Thank you for your comments Joanne! I appreciate your feedback and I am happy to know that you had an excellent stay in Dalton, GA. Come back soon! :)

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazingly clean and updated rooms. Receptionis was having a bad da but overall it was an excellent stay.
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 29 Jul 2023
Michael Thank you for taking time out of your busy day to review our property. We are very please that your overall stay was excellent and we apologize to you for our receptionist and were glad to see that you highly recommend us. We hope to see you again in the future

10/10 Excellent

Lowell, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, clean place!
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 15 Jul 2023
Thank you for you're 5/5 rating! I appreciate the comments on our cleanliness! Hope to see you again soon! :)

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved how clean and modern the hotel is. Our room smelled really fresh, which has not been the case in several of the hotels we have stayed in lately. The breakfast was really good and the staff was very friendly. We have stayed here twice on a road trip this summer, and would definitely stay again!
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 15 Jul 2023
Thank you for the 5/5 rating! I am happy to know that you had a very accommodating stay! Thank you for mentioning our cleanliness, friendliness, and our breakfast! We can't wait for your next visit! :)

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 15 Jul 2023
Thank you so much for reviewing your recent stay in Dalton, GA! I appreciate the 10/10 rating and hope to see you again soon! :)

10/10 Excellent

Cynthia, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here on our drive to Louisville from Florida. Very clean & new feeling. Breakfast was really good. With stay here again.
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 11 Jul 2023
Thank you for your candid feedback! I hope you'll think of us next time you're in the area :)

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HiEx Dalton on 11 Jul 2023
Thank you for the 10/10! Hope to see you again soon! :)

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from HiEx Dalton on 11 Jul 2023
Thank you for the 10/10 rating! Come back soon :)