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Reviews of La Quinta Inn & Suites by Wyndham Dallas Plano West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas Plano West
4800 W Plano Pkwy, Plano, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josiah

Liked: Cleanliness, amenities, property conditions & facilities
Room was big
Stayed 1 night in May 2024
Response from Sarah N. General Manager on 23 May 2024
Thank you for taking time to give us a great rating!

6/10 Okay

Andrea

Travelled with group
Liked: Cleanliness, staff & service
The property was quiet clean and easy to get too They did not have a keurig or compatible coffee pot so the coffee pods we bought could not be used and we ended up buying a keurig coffee pot just so we could have good coffee in the mornings and use the pods we had bought for the trip
Stayed 4 nights in May 2024
Response from Sarah N. General Manager on 21 May 2024
Thank you for your recent stay with us and your feedback!

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only area of concern was the noise coming from the room next door. The music the individual played was not to my taste, and I had to turn up the TV to drown it out. Unfortunately, they responded by turning their music up even louder.
Stayed 2 nights in May 2024
Response from Sarah N. General Manager on 20 May 2024
Thank you for your recent stay with us and your feedback!

10/10 Excellent

Peggy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfortable and everything is very clean. Plus, the staff was genuinely friendly.
Stayed 1 night in May 2024
Response from Sarah N. General Manager on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback!

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What I like was the price and the environment and the staff
Stayed 1 night in May 2024
Response from Sarah N. General Manager on 20 May 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stsy
Stayed 4 nights in May 2024
Response from Sarah N. General Manager on 13 May 2024
Thank you for your recent stay with us and your feedback!

10/10 Excellent

Noel, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just moved from Oregon and had to get a room for my elderly parents for a few nights until our house was ready. This was a comfortable , friendly, clean, and convenient place for their stay. Thornton Knocke was incredibly kind and helpful getting us checked in, answering all our questions, and extending our stay - twice!
Stayed 1 night in May 2024
Response from Sarah N. General Manager on 9 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback. Thorsten is an asset to our hotel! I will share your comments with our team, who I am certain will be encouraged.

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Sarah N. General Manager on 9 May 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady who checked us in she is amazing and so caring and sweet made checking in so wonderful
Stayed 1 night in May 2024
Response from Sarah N. General Manager on 7 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback!

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful very modern, clean, affordable hotel in a very safe area. My sister had a Lumpecty at a hospital nearby. She had a slight procedure on Sunday and the procedure the next day. (Early check-in time), We decided to just spend the night. It was so clean, nice, and modern. We really enjoyed our stay, despite the circumstances. Very affordable, too. We appreciated that at this time.
Stayed 1 night in May 2024
Response from Sarah N. General Manager on 7 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback!

6/10 Okay

Peggy

Disliked: Staff & service
There was an odor in the room that wasn’t in the hall. We were required to leave an additional $100 at check in and told it would be refunded on check out. It wasn’t and they said they could not explain because all billing was done from headquarters. We were told at heart hospital that they would give a discount because we were there for treatment, but they did not know about that either. We have many more trips in the next year and will find another place to stay.
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 6 May 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve. The deposit will be returned 5-7 business days depending on your bank.

6/10 Okay

JYOTHISHWAR REDDY, EDISON

Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 6 May 2024
I am sorry to hear that your experience was anything less than perfect.

6/10 Okay

Cornelia, Asheville

Travelled with family
Liked: Cleanliness, staff & service, amenities
I have stayed at this hotel multiple times and each time it seemed to decline in condition. Staff is fabulous and so friendly but rooms are worn. The last time I stayed here I ended up in the “old section” of the hotel and there was a three in gap under the hall door and it sounded like my neighbors were sitting/chatting in my room. I’m now trying other hotels in the area.
Stayed 5 nights in Jan 2024
Response from Sarah N. General Manager on 6 May 2024
Thank you for your recent stay with us and your feedback!

10/10 Excellent

Donyea

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 6 May 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

8/10 Good

Darylyn

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 7 May 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 6 May 2024
Thank you for taking time to give us a great rating!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing i didnt like everything was nice clean and the lady at the front desk this evening was very pleasant and had great people skills she made my night easier.The stay was every bit of Great.Thx.
Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on 22 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback!

10/10 Excellent

Christina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always enjoyed my stays here. Staff goes above and beyond to make your stay pleasant. Will stay here again!
Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on 22 Apr 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

8/10 Good

Tisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to hospital
Stayed 1 night in Feb 2024
Response from Sarah N. General Manager on 22 Apr 2024
Thank you for your recent stay with us and your feedback!

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on 18 Apr 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Bill

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*** PROMPT Check In **** GREAT Communication *** AS Described *** PERFECT Price *** NO Issues ***
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 16 Apr 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

10/10 Excellent

Itzayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the venue of an event we had. Super convenient. Fast check in and room was clean. Very quiet and relaxing. No issues.
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 16 Apr 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

8/10 Good

Roberto, Raynham

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but the shower was dirty Overall was a great place.
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 16 Apr 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve.

6/10 Okay

Juan

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was nice itself but the restroom in our room wasn’t clean. There was hair everywhere and some peanuts on the floor
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 16 Apr 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve

10/10 Excellent

Janset

Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on 16 Apr 2024
Thank you for taking time to give us a great rating!

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sarah N. General Manager on 11 Apr 2024
Thank you for taking time to give us a great rating!

2/10 Terrible

Karen

Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 9 Apr 2024
I am sorry to hear that your experience was anything less than perfect.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 8 Apr 2024
Thank you for taking time to give us a great rating!

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and clean, staff was friendly
Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on 4 Apr 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 4 Apr 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

6/10 Okay

Jennivieve

Travelled with family, Travelled with group
Liked: Staff & service
I liked how almost everything was updated. The room and bedding seemed clean for the most part. However, walking into the room, you get a whiff of pet urine. From the reviews, lots of guests liked this facility because it is pet friendly. I had to spray airfreshener to disguise the lingering odor. I found short black hairs in the bedding. The hairs i can tell are dog hairs. I knew the sheets were clean, but i didn't like how there were a couple of dog hairs in the bed. Last complaint, the bath tub was old and scuffy. I wore my rubber flip flops while i showered. Breakfast was decent and overall the price was expected with the conditions.
Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on 4 Apr 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve

10/10 Excellent

Geetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 2 Apr 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Heart Hospital.
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 2 Apr 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

feraz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 8 Apr 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

NITIN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good for its location layout cleanliness and quieter atmosphere. Can do better with its breakfast provisions.
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 11 Apr 2024
Thank you for your recent stay with us and your feedback!

10/10 Excellent

feraz

Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 18 Apr 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Marcela

Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 11 Apr 2024
Thank you for taking time to give us a great rating!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was VERY good and the staff were always present, pleasant and willing to help. I am in the hospitality industry and I was very satisfied with our stay. Thank you!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was within walking distance to the hospital my husband is in and it didn't cost me an arm and a leg to stay there. Do wish the bed were queen instead of double but they were comfortable.
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 20 Mar 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price great service
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 20 Mar 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Domonique

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 20 Mar 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Khia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and quiet. There are plenty of restaurants and places to shop around the area. They do serve breakfast in the mornings if you wanted to grab something to eat before leaving out.
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 20 Mar 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

10/10 Excellent

JoAnn

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 20 Mar 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
I was very happy.
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 20 Mar 2024
Thank you for taking time to give us a great rating!

4/10 Poor

Tammy

Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 2 Apr 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve.

10/10 Excellent

Rees

Stayed 3 nights in Mar 2024
Response from Sarah N. General Manager on 2 Apr 2024
Thank you for your recent stay with us and taking time to give us a great rating!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean and quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting here.. i stayed they weekend. Staff is amazing the free breakfast in the morning hit different when it comfortable, quiet , and stress free and thats exaclty how it was the entire time. Ill definitely be back for another get away soon
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on 13 Mar 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

10/10 Excellent

Jessica, Beaumont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was the full size beds in the double room but thats my fault because i didn't read the description well enough. After 1 night the staff let us upgrade our room and it was fabulous! They were super helpful. Rooms are update and clean!
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on 8 Mar 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities
The room had a toddler toilet, very short and inappropriate for adults. When mentioned to desk clerk upon check out she just laughed and said some rooms had low toilets and some had taller ones. I will say this we arrived early and did get in a room a few hours early. Will never stay at a LaQuita again. Coming back on Thursday and have booked directly with a different hotel.
Stayed 1 night in Feb 2024
Response from Sarah N. General Manager on 8 Mar 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve