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Reviews of Holiday Inn Express & Suites Irving Dfw Airport North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Irving Dfw Airport North, an IHG Hotel
4550 W John Carpenter Fwy, Irving, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 774 out of 1443 reviews" "
Rating 8 - Good. 285 out of 1443 reviews" "
Rating 6 - Okay. 172 out of 1443 reviews" "
Rating 4 - Poor. 105 out of 1443 reviews" "
Rating 2 - Terrible. 107 out of 1443 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ayron n, Glen Rose

Liked: Cleanliness, staff & service, property conditions & facilities
The room never got very cool
Stayed 1 night in May 2024

6/10 Okay

Sabrina

Liked: Staff & service
There was a cockroach roaming around in my room. I had to call the front desk and they sent a staff to take care of it. Moreover there was no water bottle in the room. I had expected at least they will keep few complementary water bottles for the guests.
Stayed 1 night in May 2024
Response from Raul M on 27 May 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Thank you,Raul M972-929-4499fddfwnorth@gmail.com

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Raul M on 26 May 2024
Thank you for your valuable feedback!

4/10 Poor

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
For a Holiday Inn it was in poor condition with stained carpets, marked walls, extremely short bed in a large room. Poorly furnished and ugly—ratty. Shuttle driver dropped off in wrong area.
Stayed 1 night in May 2024
Response from Vandy on 26 May 2024
Dear CelesteI suppose you are getting confused with some other hotel. We have big comfortable beds and nothing like stained carpets or marking on the wall. Please note that we are near to the airport and maintain rooms in good condition.ThanksVandyFront-Desk

2/10 Terrible

AMANDA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Sat at airport for 45 minutes and after three calls had to pay a $50 cab fee to go 10 minutes to hotel. Person at front desk hung up on me after third call attempt to get shuttle. When I checked in she said she had put me on hold and that shuttle driver tried to find me. All lies. Didn’t realize the hotel here’s every jet take off and land. Poor service. Would not recommend this location
Stayed 1 night in May 2024
Response from Haley Front Desk on 24 May 2024
Thank you for your feedback, Amanda!

4/10 Poor

Mariel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mercedez - front desk on 23 May 2024
We appreciate you Mariel for taking the time to let us know how your stay was. We hope to see you again at Holiday Inn Express DFW North

8/10 Good

john

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mercedez - front desk on 22 May 2024
Thank you John for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

10/10 Excellent

keya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Vandy on 22 May 2024
Dear KeyaThank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. ThanksVandyFront desk

4/10 Poor

Stacy

Liked: Staff & service
Disliked: Property conditions & facilities
There was black mold in the bathroom and at breakfast we found mold on a bagel.
Stayed 3 nights in May 2024
Response from Holiday Inn Express DFW North on 21 May 2024
We apologize for your experience, please reach out to us for any further concerns.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in May 2024
Response from Raul M on 20 May 2024
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. Thank you,Raul M

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful.
Stayed 1 night in May 2024
Response from Mercedez - Front Desk on 20 May 2024
Thank you Leah for letting us know how you enjoyed your stay at Holiday Inn Express DFW North. See you next time!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need restaurant, walked to Sheraton for dinner as i had flown in. Thanks for shuttle very convenient
Stayed 1 night in May 2024
Response from Mercedez - Front Desk on 20 May 2024
Thank you Tina for your feedback. We hope to see you again at Holiday Inn Express DFW North.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk, Kyle, was very helpful. We recommend staying here. The breakfast was Awesome all 3 mornings we were there
Stayed 1 night in May 2024
Response from Raul M on 20 May 2024
Dear Guest, thank you for your valuable feedback!

10/10 Excellent

Christene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good an many options room was spacious
Stayed 1 night in May 2024
Response from Haley Front Desk on 19 May 2024
Thank you for your review, Christene! We appreciate you staying with us.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Mercedez - Front Desk on 21 May 2024
Thank you Carla for letting us know how your stay here at Holiday Inn Express DFW North was for you! See you next time.

10/10 Excellent

Jaime

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice with 2 room suite to work, and good breakfast
Stayed 1 night in May 2024
Response from Haley Front Desk on 16 May 2024
Thank you for providing us with your valuable feedback, Jaime!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It offered all that I needed. There was nothing I didn't like.
Stayed 2 nights in May 2024
Response from Mercedez - Front Desk on 15 May 2024
Thank you Patricia for the feedback. We hope to have you again here at Holiday Inn Express DFW North.

8/10 Good

Kristin

Staff was unorganized but eventually helpful, needed to have a lot of patience. Towels were very worn out but clean.
Stayed 1 night in May 2024
Response from Mercedez - Front Desk on 14 May 2024
We appreciate you Kristin for leaving your feedback. We are always striving to make your stay better each time. Thank you for staying at Holiday Inn Express DFW North.

8/10 Good

brett

Business traveller
Liked: Staff & service
From the parking lot the hotel appears average, the interior entrance area is bright & inviting. The elevator was dirty, it seems the buttons have never been cleaned, the hallway was unkempt. Room was fine.
Stayed 1 night in May 2024
Response from Raul M on 13 May 2024
Dear Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. As an IHG Property, we value our guests and we apologize if any inconvenience on our part. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest exper directly at the email or phone number below if there is anything else we can do for you now do for you at this time. We hope you will consider staying with us again in the future Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Regards Rahul MFront DeskPh. 972-929-4499 Fax. 972-929-0774 Email: fddfwnorth@gmail.com

6/10 Okay

Angela, Lakewood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel only had one person to check in guests AND answer the phone. She did a great job but because of the number of guests we had to wait in line for -30 minutes.
Stayed 1 night in May 2024
Response from Haley Front Desk on 11 May 2024
Thank you for providing us with you're valuable feedback, Angela!

8/10 Good

Fareed, San Fernando

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mercedez - Front Desk on 11 May 2024
Thank you Fareed for letting us know how you enjoyed your stay with us at Holiday Inn Express DFW North. We hope to have you again!

10/10 Excellent

Michael, Frankline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2024
Response from Rahul M on 8 May 2024
Dear Guest, thank you for your valuable feedback!

2/10 Terrible

Hussain

Disliked: Cleanliness, property conditions & facilities
Aircraft sounds dirty property
Stayed 1 night in May 2024
Response from Kam on 8 May 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

10/10 Excellent

Shanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room it was modern and had a nice bathroom
Stayed 1 night in Apr 2024
Response from Rahul M on 8 May 2024
Thank you for your valuable feedback!

8/10 Good

Michael, Frankline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but food need improvement
Stayed 2 nights in May 2024
Response from Rahul M on 6 May 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9729294499 or fddfwnorth@gmail.com.Sincerely,Rahul MFront Desk9729294499fddfwnorth@gmail.com

10/10 Excellent

Laurie

Stayed 1 night in Apr 2024
Response from Raul M on 25 May 2024
Thank you for your valuable feedback!

10/10 Excellent

Nikki

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The sweet lady that helped us check in was amazing. She assisted us with parking and transportation to the airport.
Stayed 1 night in May 2024
Response from Mercedez- front desk on 5 May 2024
Thank you Nikki for letting us know you enjoyed your stay with us at Holiday Inn Express DFW North

6/10 Okay

JUDY

Disliked: Staff & service
It’s has a weird smell in the room and the front stuff wasn’t really friendly. Called a day in advance to let them know I was checking in at midnight and to make sure I had my room and I get here and they were saying I don’t have a suite but had a studio. I paid more money for a two queen bed and a pull out room. BUT the other staff walked up and was like oh yeah we have a room for you. I starting to think they try to offer the smaller rooms before giving them what they requested. Disappointed
Stayed 1 night in May 2024
Response from Holiday Inn Express DFW North on 4 May 2024
No ma'am. This is not the case. We have staff still in training so there was a misunderstanding. You were given the room you reserved. Thank you.

4/10 Poor

Marie

Business traveller
Disliked: Property conditions & facilities
My flight was delayed twice coming from Atlanta so I called the property to go ahead and pay for and secure my room. I specifically wanted a certin type of room and when I paid the front desk associate assured me I would get it. When I got to the hotel it was not the specified room. When I called front desk for a room change, the front desk associate kept telling me the room I specified was all booked then suddenly he had a room available. The shuttle also took almost 30 minutes to get me from the airport.
Stayed 1 night in May 2024
Response from Holiday Inn Express DFW North on 3 May 2024
Hello Ms. Marie, I would like to begin by apologizing to you for not receiving our greatest efforts to meet your needs. The mistake we made was not assigning a room per your request before they were assigned to other guests checking in. At the time of your arrival, we had limited rooms left but to meet your request of high floor as well as facing the airport, we had to change the room type. We'd like the chance to try again and show you that you are our greatest asset in being a successful stay, thank you and our apologies again.

8/10 Good

Cristobal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall easy check in process and use of airport shuttle. The room we stayed in had a very strong scent that was unpleasant however.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on 30 Apr 2024
Thank you for providing us with your valuable feedback, Cristobal! We appreciate your business and hope to have you return soon. We ensure that we are working hard to improve the inconveniences you experienced during your stay. Thank you again.

6/10 Okay

Dawnmarie

Travelled with family
Liked: Staff & service
Everything in the room was damp and musty smelling. Not someplace we would stay again.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on 30 Apr 2024
Thank you for taking the time to provide us with your valuable feedback, Dawnmarie! We apologize for the inconveniences you experienced during your stay. We will work hard to improve. Once again, thank you.

10/10 Excellent

Cornel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and very close to DFW. Very accommodating and they even have a shuttle
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on 29 Apr 2024
Thank you for your review, Cornel! We appreciate you for staying with us and hope to have you return soon!

4/10 Poor

HuertaS

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on 30 Apr 2024
Thank you for staying with us at Holiday Inn Express DFW North. We hope to see you again.

6/10 Okay

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was very worn and there was no hot water. When I told the person at the front, she told me that I was probably turning the handle wrong. There was a sign on how to turn it on in the bathroom, so obviously we didn't do it wrong.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 28 Apr 2024
Thank you for taking the time to provide us with your valuable feedback, Wendy! We apologize for any inconveniences you experienced during your stay. We'd hope you return in the future to give us another chance to meet your expectations. We appreciate your business, once again, thank you!

4/10 Poor

Mayra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 7 people family trip, 3 rooms were booked. Unfortunately my sister and her family were moved rooms 3 times. Initially they gave her a 1 bedroom when she had booked a 2bedroom. I was given a room on the 1st floor that smelled moldy my entire stay. The good thing was breakfast & how close it is to the airport. There are plenty of other hotel options around which we did not know since all rooms were booked in advance and we are not familiar with the area. Staff is friendly. Overall the trip was ok but it was a live & learn experience when it comes to location & stay.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 28 Apr 2024
Thank you for taking the time to provide us with your valuable feedback, we appreciate your business. We would like to apologize for the inconveniences you experienced during your stay. We'd hope you consider returning in the future to show that your stay past stay was an exception. We will work hard to improve. Once again, thank you!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Express coffee bar was filty @ 6 am. Had not been wiped down in forever. It was so bad I took hot water on napkins (BTW not even enough hot water to wet napkins) to wipe of coffee stains and other sticky substances.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 28 Apr 2024
Thank you for taking the time to provide us with your valuable feedback, Carlos! We appreciate your business and would like to apologize for any inconveniences you experienced during your stay, we will work hard to improve in these areas. Thank you, once again!

8/10 Good

Cesar

Stayed 1 night in Apr 2024
Response from Haley Front Desk on 17 May 2024
Thank you for staying with us, Cesar!

6/10 Okay

Nicola

Just stayed a few hours whilst in transit for next flight. The room had a musty smell. Large room but not comfortable to have my foot on the floor Looks quite dated on decor
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 27 Apr 2024
Thank you for your valuable feedback, Nicola. We appreciate you staying with us!

8/10 Good

Eric

Stayed 1 night in Apr 2024
Response from Haley Front Desk on 17 May 2024
Thank you for providing us with your valuable feedback, Eric!

10/10 Excellent

Lisa, Princeton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 28 Apr 2024
Thank you for your review, Lisa! We appreciate your business.

10/10 Excellent

Kwaku

Good
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on 27 Apr 2024
We appreciate you taking the time to leave some feedback Kwaku. We're glad to hear you enjoyed your stay with us at Holiday Inn Express DFW North.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on 26 Apr 2024
Thank you for your review, Jennifer!

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service
We stayed 1 night to be close to the airport and the hotel did the job. The room was clean though older. Breakfast was ok and the hotel staff was great and able to multitask in a crowded situation. The shuttle to the airport was on time and got us to the terminal a few minutes early. We would stay again for the same reason.
Stayed 1 night in Apr 2024
Response from Desiree- front desk on 26 Apr 2024
We appreciate you taking the time to leave your feedback Valerie. We are so glad to hear how much you enjoyed your stay with us at Holiday Inn Express DFW North. We look forward to seeing you again.

6/10 Okay

Antashia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice, but this is a very dated hotel in need of renovations. The area around the hotel is not appealing. There is nothing within walking distance. It’s close to the airport and very noisy.
Stayed 3 nights in Apr 2024
Response from Haley- Front Desk on 25 Apr 2024
Thank you for your valuable feedback, Antashia! Thank you for staying with us. We will work hard to improve.

8/10 Good

Antonia, Round Rock

Travelled with family and small children
It was close to air port
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 24 Apr 2024
Thank you for your review, Antonia! We appreciate your valuable feedback and hope you return soon!

10/10 Excellent

Matt

Stayed 1 night in Apr 2024
Response from Mercedez - Front Desk on 15 May 2024
Thank you Matt for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

2/10 Terrible

Tina

Travelled with partner
We didn’t have any hot water the whole time we were there, the staff was very unfriendly and would not Not accommodate
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 24 Apr 2024
Thank you for taking the time to provide us with your valuable feedback, Tina! We would like to apologize for the frustration you felt during your stay here. We ensure that we utilize reviews, such as yours, to help us improve. We appreciate your business and hope you may give us a second chance in the future, thank you again.

4/10 Poor

Julie

It was disappointing. Expedia usually vets hotels better. Reviews were not representative of the hotel. The lobby and room were clean, however there was a strong disinfectant cleaner odor. My room was right off the lobby and very noisy. Luckily I always travel with earplugs. The checkin and shuttle driver were nice and professional.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 25 Apr 2024
Thank you for your feedback, Julie! We apologize for the frustration you experienced during your stay. We will work hard to improve on these things. We hope you give us another chance in the future.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service
Very Clean, spacious rooms, a little dated but comfortable. Close to the airport. Wish that the breakfast opened earlier for people who have earlier flights.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on 24 Apr 2024
Thank you for your review, Katie!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how clean the property is. And it is right next to The parking spot for easy transport to the airport
Stayed 1 night in Feb 2024
Response from Haley- Front desk on 24 Apr 2024
Thank you for your review, George! Thank you for staying with us!