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Reviews of Gaylord Texan Resort & Convention Center

4 out of 5
Gaylord Texan Resort & Convention Center
1501 Gaylord Trl, Grapevine, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 639 out of 1027 reviews" "
Rating 8 - Good. 183 out of 1027 reviews" "
Rating 6 - Okay. 97 out of 1027 reviews" "
Rating 4 - Poor. 62 out of 1027 reviews" "
Rating 2 - Terrible. 46 out of 1027 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area and lazy river.
Stayed 4 nights in May 2024

10/10 Excellent

Norma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything. The food was delicious.
Stayed 1 night in May 2024

6/10 Okay

Denisha

Liked: Cleanliness, staff & service, property conditions & facilities
Basic rooms .. Everything is pricey .. lunch for fam of 4 avg 150 .. they charge for evvvvveeeerrrything and pool small and paradise island is not what it look like on website .
Stayed 1 night in May 2024

4/10 Poor

Megan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had booked an atrium room and we’re put in a regular room. When we request to move that they put us on the floor right in the middle of construction. When we request to move out of the construction, they put us right below the construction and could still hear the jackhammers. When we finally were put into a room without construction, we were not in the atrium room which we paid for. We were done moving rooms and ended up staying. The management was very rude and terrible. She offered us just a resort fee discount and that was it. We have stayed at this property between 30 and 40 times over the last 13 years and this was the worst experience.
Stayed 1 night in May 2024

4/10 Poor

branislav, Scottsdale

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Resort is really nice, great restaurants beautiful grounds perfect location there is so much to do. I looked at the pictures of the rooms when I was booking, booked a room with the view was looking forward the trip… room I Got was on lower with the view of a bar ( 20 feet from my window ) and next to the walking path. View of the path and people walking next to balcony. Super noisy and room I had was tired. ( super tired things falling apart..) not what I was expecting looking at the pictures while booking.
Stayed 2 nights in May 2024

4/10 Poor

Mike

Travelled with family
Liked: Amenities
Everything about Gaylord was 1st class, definitely expensive but generally worth it. However, the link with Expedia was absolutely outrageous. Gaylord could do nothing, they knew nothing. Every change or question or add to or whatever, “we don’t have that info or we can’t do that, you’ll have to contact Expedia”. Pain! Hassle! We will NOT use Expedia again. Had the SAME experience last week with a different hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Elvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like everything!!!
Stayed 2 nights in May 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Theodis

Stayed 2 nights in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Place to stay
Stayed 2 nights in May 2024

2/10 Terrible

Jryn

Stayed 1 night in Mar 2024

4/10 Poor

Jamal

Stayed 2 nights in Apr 2024

10/10 Excellent

Randall, denton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, beautiful scenery to enjoy, food options for a convention hotel seems inadequate
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, well appointed, and fun for all ages. The staff was incredible!
Stayed 3 nights in Apr 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, my wife and I were celebrating our 46th wedding anniversary and her 62nd birthday could not be happier with our stay, Thank you for all of your services and time.
Stayed 2 nights in Apr 2024

8/10 Good

Bradford

Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Stayed 4 nights in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Only real issue is that breakfasts are way more expensive than expected when compared to other meals.
Stayed 7 nights in Apr 2024

4/10 Poor

Marina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this hotel specifically for the outdoor water park, which was closed in April. This wasn't clear from the information on Expedia.
Stayed 1 night in Apr 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the atmosphere and the vibe of the place
Stayed 1 night in Apr 2024

6/10 Okay

Josephine, San Jose

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful everything you need was all in one place and fun.
Stayed 4 nights in Apr 2024

8/10 Good

wayne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy stay. Good connectivity to grapevine and surrounding area. The food options on site are decent. However, basic snack and drink prices, including the coffee shop are far to inflated.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very good costumer service 👌 clean!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Zinaida

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire experience! Get the atrium view if you can.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Priscilla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a really bad experience with billing that took us 3 months to resolve. They billed us for another guests room and charged us almost $2k extra for our visit and did not handle rhe resolution properly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our entire stay! it ws calm and serene and convenient; our spa time was elite as well
Stayed 1 night in Mar 2024

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atrium and tasty restaurants.
Stayed 2 nights in Mar 2024

2/10 Terrible

Francisco

Disliked: Cleanliness

10/10 Excellent

Fabiola

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald, DANVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals are too pricey
Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Rooms are dated and not very clean. Not awful just disappointing for the price
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay loved it
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay and won’t be our last. We have already booked another trip with our whole family this time. Look forward to the summer vibes and what they bring.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!
Stayed 1 night in Feb 2024

10/10 Excellent

Waldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
Meh
I wouldn’t say the place is amazing well because it’s not. When it’s Christmas time it’s great but to stay during the winter save your money and go else where. We stayed there for a dance convention and it was because it was convenient with it being held there. There are shops and restaurants that have decent food and things to browse and spend your money on. All in all it was an alright hotel for an overpriced stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was the pillow cases had makeup stains on them. I’m sure they were washed but stained.
Stayed 2 nights in Feb 2024

4/10 Poor

Katrina

Liked: Cleanliness, property conditions & facilities
Booked a King room with a view, received a partial room view. I did try talk via app and it was no help. Request late check out for birthday staycation. I asked at front desk and said no availability. If you have a special night plan skip this place.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect sraycation
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024

6/10 Okay

Ernestine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First, please train your staff to be quick and efficient at the check in counter. I received the worst customer service from Jessica/Brazil. She didn’t greet me, could barely speak any English. Her coworker checked in three guests in the time it took her to check me in! The room had no plastic laundry bags or complimentary coffee that was promised. For close to $400 a night we should get those two things. Wouldn’t stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaylord Texan Shines Again
As always it was amazing. The service was great. Great location to airport and to different venues.
Stayed 2 nights in Jan 2024
Response from Kathryn on 21 Jan 2024
Glad you enjoyed your stay. Next time you're in Grapevine, we would love to host you again and share some of our favorite places with you!