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Reviews of Courtyard By Marriott Dallas DFW Airport North/Irving

3 out of 5
Courtyard By Marriott Dallas DFW Airport North/Irving
4949 Regent Blvd, Irving, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 929 out of 1412 reviews" "
Rating 8 - Good. 275 out of 1412 reviews" "
Rating 6 - Okay. 96 out of 1412 reviews" "
Rating 4 - Poor. 62 out of 1412 reviews" "
Rating 2 - Terrible. 50 out of 1412 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service
Older property but well cleaned and basic amenties are covered. Good inhouse dining as well.
Stayed 1 night in May 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the airport, but it is located in an industrial center. There isn’t anything worth seeing. But if you get stuck in Dallas due to a cancelled flight, the hotel is perfect
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Hi Michele, thank you so much for your kind review! We are so happy you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Valeska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality for the price.
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Dear Valued Guest, thank you for the 5/5 score, we hope to see you again soon!

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Dear Valued Guest, thank you for the 5/5 score, we hope to see you again soon!

10/10 Excellent

Crystal, Texarkana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel cheap airport parking
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Dear Valued Guest, thank you for the 5/5 score, we hope to see you again soon!

10/10 Excellent

ADINA, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean and modern
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

2/10 Terrible

Rosastella

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I would like my money fully refunded because front desk unprofessional woman, very rude and unfriendly person, she told me that the reservation I booked was not honored for the day I booked it for but it would be for the day after, and that it was not refundable ! I will never book another hotel through Expedia again!!
Stayed 1 night in May 2024
Response from Felicia on 16 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Ronald, Fayetteville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle to and from DFW. New facility and within 10 min to the airport. Very comfortable rooms.
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

10/10 Excellent

Kai, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities
This hotel is conveniently located next to DFW. The shuttle service to the location was non existent for our visit, taxi cost $40 for 3.5 miles. Very limited food selection at the Bistro, however the coffee was good. Staff was a bit less polite than other locations but there were multiple cancelled flights and busy evening. Based on price, we’d probably stay again.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Not a single complaint and the bed was amazing! I only wish I could have stayed longer to enjoy the establishment.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Alexus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property gives a 5 star feel with a 3 star price. Very clean, staff was generous & professional, and hotel shuttle is right on time.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Valued Guest, thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. The on site dining was great and it was convenient to the airport.
Stayed 2 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Valued Guest, thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

4/10 Poor

Dave

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Landed and got to the shuttle area. The airport shuttle never arrived. I called the hotel front desk and was told a driver would be there in 10 min. I waited another 30 min and never arrived. I ended up having to take a taxi ride to the hotel.
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Ronald, Fayetteville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small property but convenient to the airport with shuttle service. Ice machines didn't work on the 2nd or 3’rd floor.
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest,Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I was absolutely pleased with this location. I will return!
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest,Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

4/10 Poor

Mahmuda Ishrat

Stayed 1 night in Apr 2024
Response from Hotel Management on 22 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Mu

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 8 May 2024
Dear Valued Guest, hank you for the 5/5 review, we hope to see you again soon!

10/10 Excellent

David, Homer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, thank you for the 5/5 review, we hope to see you again soon!

10/10 Excellent

Wendy

Business traveller, Travelled with partner
It was a nice stay. There isn’t anything around restaurants or shopping wise, but it’s a nice place to stay overnight when your flight has been cancelled. They have delicious dinner offerings. And a nice pool side courtyard. Rooms are clean and comfy!
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest,Thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

10/10 Excellent

Latrevia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, thank you for your 5/5 review, we hope to see you again soon!

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel was clean staff was friendly. Shuttle staff was friendly. Only complaint was it took over an hour for staff to answer the phone when we called for a shuttle to pick us up at the airport.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a lovely place to stay before a flight at DFW. The property and staff were welcoming and wonderful. The food from the restaurant was very good. However it is a bit loud due to planes passing overhead, a problem shared with all surrounding properties. I brought earplugs but my companion struggled to sleep. The free shuttle to the airport was perfect. Thanks!
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Denise, Woodward

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t notice that there wasn’t free parking.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

8/10 Good

Normand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to airport.
Stayed 1 night in Apr 2024
Response from Felicia on 12 Apr 2024
Good morning Normand, Thank you for your feedback regarding your recent stay. We look forward to seeing you again. Have a wonderful day!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the closeness to the airport, easy freeway access, and quietness of the location.
Stayed 1 night in Apr 2024
Response from Felicia on 13 Apr 2024
Hi Michele, thank you so much for your review! We are so happy you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the bed was very comfortable. Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Felicia on 12 Apr 2024
Good morning Cortney, thank you for taking the time to write a review regarding your recent stay with us. We truly appreciate your kind comments, we look forward to seeing you again!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff!
Stayed 1 night in Apr 2024
Response from Felicia on 11 Apr 2024
Hi Melanie, thank you for your kind comments. We look forward to seeing you again!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent but needs sound proofed bedroom windows
Stayed 1 night in Apr 2024
Response from Felicia on 11 Apr 2024
Thank you so much for your feedback Mark, we truly appreciate it. I will also be passing this along to the appropriate department. We look forward to seeing you again soon!

2/10 Terrible

Jaime

Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Bryanna Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, even though I was an hour early. Clean, comfortable and no problems.
Stayed 3 nights in Apr 2024
Response from Felicia on 8 Apr 2024
Good Morning Bryanna, thank you so much for your kind comments. We are so happy you enjoyed your stay. We look forward to seeing you again! Have a wonderful day!

10/10 Excellent

Tobie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean, good food at bistro, fast and convenient service.
Stayed 1 night in Apr 2024
Response from Felicia on 8 Apr 2024
Good Morning Tobie, thank you so much for your kind comments. We are so happy you enjoyed your stay. We look forward to seeing you again! Have a wonderful day!

8/10 Good

Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, but directions from website need attention.
Stayed 1 night in Mar 2024
Response from Felicia on 8 Apr 2024
Good morning Carroll, thank you so much for taking the time to write a review. We truly appreciate your time and feedback. I will be looking into this. We hope to see you again soon, have a great day!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean.
Stayed 1 night in Mar 2024
Response from Felicia on 1 Apr 2024
Thank you so much for your kind review! We hope to see you again soon! Have a great week!

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Felicia on 1 Apr 2024
Thank you so much for your kind review! We hope to see you again soon! Have a great week!

10/10 Excellent

Tobie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Felicia on 1 Apr 2024
Thank you so much for your kind review! We hope to see you again soon! Have a great week!

4/10 Poor

nidhi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was not hygienic , the pull out couch has stains on it . I got zits sleeping on the pillow cover. puts a bad name to Marriott’s brand.
Stayed 2 nights in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning Nidhi, thank you for taking the time to share your feedback. I sincerely apologize for the experience you had while staying with us. I have shared this with our team.

10/10 Excellent

DeVaughn J

Stayed 3 nights in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning DeVaughn, thank you so much for your kind review! We hope to see you again soon! Have a wonderful weekend!

6/10 Okay

nidhi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Expected more from a Marriott. Didn’t feel very hygienic
Stayed 1 night in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning Nidhi, thank you for taking the time to write a review. I sincerely apologize this was your experience. I have shared your comment with the rest of the team.

2/10 Terrible

Dontesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property its near the airport but that never bothers us. Ive been staying at this property for over five years but this time was the worst stay for us. We were on the 2nd floor and the guest on the 3rd floor stomped and slammed doors from 8pm until 1am i ahd to call front desk twice other than that everything else was great.
Stayed 1 night in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning Dontesa, thank you for taking the time to write a review. I am terribly sorry this was your experience this stay. Thank you for reaching out to the front desk to allow them to address it. In the future, we are more than happy to reserve you to a different floor to prevent this. We hope to see you again soon!

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was so dirty. The woman at the front desk did an amazing job as did the people at breakfast. The hallway leading to our room smelled like cat urine, as did our room. Then we found dirty sheets. I went to the front desk and she immediately moved us and apologized. The second room was better, would not stay there again. These hotels are spending money on the lobby area and the rooms need help.
Stayed 1 night in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning Elizabeth, thank you for taking the time to write a review, I sincerely apologize this was your experience. I have informed my housekeeping manager of your review. Have a great weekend ahead!

4/10 Poor

Norma

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff is very nice and helpful, yet when we arrived the toilet was clogged, and the bedding gave us all a itchiness as if there was something in them, also if you are a light sleeper i don't recommend due to the aiplanes sound....Also no complimentary breakfast here. Staff was very nice thou
Stayed 1 night in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning Norma, thank you for taking the time to write a review. I have passed this along to my housekeeping manager to figure out what happened and to ensure it doesn't happen again. If you have any additional feedback please do not hesitate to reach out to me. We hope you have a great weekend!

10/10 Excellent

Marcie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning Marcie, thank you so much for your kind review! We hope to see you again soon!

6/10 Okay

James

Stayed 3 nights in Mar 2024
Response from Felicia on 30 Mar 2024
Good Morning James, thank you for taking the time to write a review. Have a great weekend!

2/10 Terrible

John, Winnsboro

Travelled with family
Disliked: Staff & service, amenities
I booked a double suite. When we arrived at the property at 11:45 pm after traveling all day, I was told that they didn’t have a double suite available and would have to put us in a regular double room. When I asked how that was possible since we reserved a double suite, the front desk person told me that they had to move another guest into my room who didn’t like their double suite. When I stated I was upset about this, her response was that we could wait in the lobby (at close to midnight) while they changed the sheets in the double suite that the other guest didn’t want! Horrible experience!! We will not be staying at this hotel again!!!
Stayed 1 night in Mar 2024
Response from -Felicia on 30 Mar 2024
Good Morning John, thank you for taking the time to write a review. Thank you for also reaching out to me via phone. Once again, I sincerely apologize for this inconvenience. Please let me know if you have any questions.

4/10 Poor

Jamesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our air conditioning didn’t work in our room but overall it wasn’t terrible. Everyone was very nice.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

6/10 Okay

Joseph

Stayed 1 night in Oct 2023
Response from Hotel Management on 18 Mar 2024
Thank you for taking the time to send your score. I would greatly appreciate any additional information you'd like to provide. We strive to get better and appreciate any feedback we can get. Thank you for your time

4/10 Poor

Stuart

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no airport shuttle from DFW had to take uber ($50.00) paid for breakfast didnt start till 7 am we had a 730 flight wasnt told this at time of check in didnt recieve refund for breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.