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"Fantastic hotel in a fantastic location. Staff were welcoming and helpful and our room was perfect . Clean, warm and very well decorated and maintained. We ate dinner here and although there wasn't a large menu, it was really well priced and the food was exceptional. Breakfast was also great, with a large variety of everything for adults and children. The hotel itself is in a great location. 5mins to the shopping centre, 10mins to the museums, 5mins to the theatre and 15mins to the swimming pool. There's also a Lidl just across the road which is great for evening snacks. Would highly recommend."

"Great breakfast. Spacious room. Lovely staff and the kids loved the pool. "

"The room was clean. Breakfast was reasonable, lots of choice, but nothing special. Spa treatment was amazing. Pool too cold, steam room didn't seem to be working efficiently. Hot tub didn't seem very powerful and wasn't monitored for people not getting out when it was off. Major disappointment was I'd taken a voucher to use to go towards my stay, the receptionist didn't enter the code when we checked in, she said she'd do it later. When we went to check out she told us the voucher wouldn't work and we owed the full amount. I was highly surprised that we weren't informed as soon as she found the voucher wasn't working to give us notice, I also felt the receptionist wasn't very sorry about the inconvenience caused. I feel this wasn't great service and wouldn't stay again for this reason and the other facts stated above unless the price was significantly less, as it stands the facilities weren't actually value for money. "

"Staff are diamonds! Everyone had been very helpful, polite - giving such a welcoming vibe If not for the distance from the airport I would give it a higher score - more ideal for those who drive -as buses and train takes time and might have difficulty travelling with luggages Long wait for Uber - taxis available but perhaps minimum wait of 15-20 mins Plan your trip well 😉"

"Clean room, good breakfast and amazing staff"

"Swimming pool, steam room and Sauna were lovely. Grounds of the hotel were well kept. "

"We found the hotel to be comfortable, with good facilities and overall were well looked after. Our one complaint was that the à la carte breakfast options weren’t available at the weekend as the chef “would be too busy”, and there was no evidence of that with small numbers in the dining room. We mentioned to Reception over the weekend but not on the Monday as we were checking out. Otherwise the hotel was a good choice."

"It was an excellent breakfast. Beautiful scrambled egg cooked to perfection, delicious sausages and bacon. Lots of choice in the buffet. Possibly missed the microwave to gently warm my croissant but couldnt fault a thing."

"The hotel is really beautiful and staff were very helpful and polite. A real highlight was the food which was excellent at both dinner and breakfast. Unfortunately the trip was let down by the fact that it was not communicated to the hotel via Expedia that I had booked for 2 adults and 1 child, this meant that there was no bed in the room for my son (which was rectified by 8pm) and we had to pay for his dinner and breakfast despite booking the dinner, bed and breakfast option via Expedia for 2 adults and 1 child. I believe this is not the fault of the hotel but Expedia's. "