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"Hotel had no power and was closed when we got there at 12:30AM. No staff at front door. No one answering phones. No communication from hotel. We had to find another hotel at 12:45AM and still haven’t been able to get ahold of this hotel or the hotel group to make sure we are not charged for this reservation. On top of that Expedia has been extremely unhelpful in dealing with this because the AI chat bot just loops back on itself repeatedly"

"Clean and great staff!! "

"Customer service was great! Room was clean and nicer than expected! The continental breakfast was so good with many options!"

"Estuve solo una noche, pero si tengo que volver a decidir por una estancia en Toledo lo volvería a seleccionar sin duda alguna... todo en orden, limpio, práctico, con todo lo requerido para disfrutar de sus instalaciones y atención. "

"Bathroom , moldy and dirty. Breakfast was undesirable. Completely filthy. "

"We love staying at Drury!!! It is our favorite hotel chain to stay at. It is always exceptionally clean in the rooms and in the common areas. And all of the staff go out of their way to be exceptionally friendly and helpful. This Drury is no exception. Everything was super clean and the staff was super friendly. The breakfast staff stopped and asked us about our sports game we were going to. The front desk staff told us Good luck at the game! as we went out the door to the game. The bed is very comfortable but very bouncy. We cannit sleep 2 people in the same bed because every tiny movement wakes up the other person. But at the same time the beds are hugely comfortable. I wish they would fix the bounciness. I still give them 10 plus plus plus!!!!"

"Great value, clean with no smells, fantastic receptionist checked me in made Maria, and a perfect location with endless options for food, gas (Costco is only 6 minutes away) or any type of shopping plus free breakfast!"

"Yes "

"The front desk staff were very welcoming. However, the room was in desperate need of repair. There were lightbulbs out, finish all chipped off of headboard, grout missing in the bathroom, old carpet... We only had 1/2 roll of TP when we arrived. There were no cups in the bathroom for toothbrushing. And they totally cheaped it out by providing 4 twin sized pillows for a king-sized bed. There was an exterior door by the pool area that was not locked. Anyone could enter the building from that door. That doesn't make a guest feel very safe. "