Superior Double Room | View from room
Check availability

Reviews of Casa Esmeralda By Katari

3.5 out of 5
Casa Esmeralda By Katari
Pasaje Esmeralda, 160, Cusco, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 145 reviews" "
Rating 8 - Good. 37 out of 145 reviews" "
Rating 6 - Okay. 6 out of 145 reviews" "
Rating 4 - Poor. 1 out of 145 reviews" "
Rating 2 - Terrible. 1 out of 145 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
The accommodations were beautiful. The man at the front desk, Andrew was incredibly helpful and kind and spoke very good English. He recommended some wonderful places to eat and see. Really a great experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Dante

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to relax
Amazing hotel within walking distance of the main plaza. The place looks very charming, the bed is very comfortable, and the staff are very friendly and helpful.
Common living room outside our room
Stayed 2 nights in Feb 2020

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place- Outstanding staff
We were traelling as a family, occupying 3 rooms. The place is done really tastefully, and the rooms are very nice, if they could be slightly more spacious and with a desk. Bathrooms were clean and the shower very powerful (always a bonus). Breakfast was a good spread, cooks most accomodating. Reception staff were wonderful and nothing was too much trouble. Quaint little garden, which is blessed by the daily visit of a humminbird :-) Location is ok, slightly retired from town centre but whithin walking distance. Thoroughly enjoyed staying there and recommend it wholeheartedly.
Stayed 6 nights in Oct 2019
Response from Maribel on 16 Oct 2019
Estamos muy agradecidos por su comentario. Hemos estado felices de atenderles.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location - located in walking distance to many cultural attractions.
Stayed 4 nights in Sep 2019

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and modern. Our room was rather odd with the only window in it opening up to a hallway. Veronica at the front desk was phenomenal and super helpful when we were trying to find lost luggage. Breakfast was included and really delicious with fresh fruits, juices and eggs. This hotel is not located near the downtown Cusco area. It was a bit of a walk and not very convenient.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
great hotel: clean room and bathroom. The staff was very friendly and helpful. The breakfast was delicious. It's a great place to stay in Cusco. Located about 15 min away from the main plaza on a quiet street.
Stayed 3 nights in Jul 2019
Response from Christian Oquendo on 8 Aug 2019
Thank you for your comments, we are happy to know that you enjoyed your staying at Casa Esmeralda. Best reggards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Christian Oquendo on 8 Aug 2019
Thank you for your comments, we appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scented plug ins were very strongly scented which combined with the altitude gave my partner bad migraines, other than that this was an absolute perfect place to stay with lovely and helpful staff!
Stayed 5 nights in Jul 2019
Response from Christian Oquendo on 8 Aug 2019
Thank you for your comments, we appreciate your feedback. we are working to improve our services and the experience we offer to our Guests. Best reggards.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia en Cusco
Staff muy atento y servicial. El desayuno es muy bueno y si sales muy temprano lo empacan para llevar. El cuarto muy cómodo y regalan té de coca y muña
Stayed 3 nights in Jul 2019

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Christian Oquendo on 8 Aug 2019
Thank you for rating us, we are happy to know that you enjoyed your staying at Casa Esmeralda

8/10 Good

Mashon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, beautiful, and helpful friendly staff
This hotel is very beautiful. Small and tucked away on a quiet street it has a very quaint feel as if staying in someone's home vs. a hotel. The entire place is very clean and I loved the coca tea set out at all times as well as the complimentary breakfast. They were also very nice offering to let us have breakfast the morning of our check-in instead of the next day since we had to leave for Machu Picchu very early in the morning before breakfast. The first night was difficult as there were dogs barking loudly in the street all night but that is not the hotel's fault. I'm glad I took a chance and booked them again for a few more days later in my stay because those nights were very quiet. Be sure to ask at the front desk if they can help arrange tours because we had several very nice private tours to surrounding ruins that we would have never set up otherwise. They also let us store our luggage before and after checkin. I would highly recommend staying at this hotel.
Stayed 1 night in Jun 2019
Response from Christian O. on 9 Jul 2019
Dear Mashon we really appreciate your comments, we are glad that you enjoyed your staying at Casa Esmeralda, we are working to offer a great experience for our Guests.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious, staff very friendly and helpful, breakfast was very good with plenty to choose from. Within twenty minutes walking distance to plaza, very happy to stay there again.
Stayed 3 nights in Jun 2019
Response from Christian O. on 26 Jun 2019
Dear, Thank you very much for your appreciation, we are glad that you enjoyed the experience and staying at Casa Esmeralda, would be very happy if you visit us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since being in Peru this has been the best property so far, staff were friendly and very helpful, breakfast by far the best, room large, comfortable and with a heater, fully recommended.
Stayed 1 night in Jun 2019
Response from Christian O. on 26 Jun 2019
Dear, we are so glad that you enjoyed the experience and staying at Casa Esmeralda, thank you for your encharming comments.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the hotels we stayed at in Cusco, this was by far the best one. Very clean, modern and accommodating. Would definitely stay here again.
Stayed 2 nights in May 2019
Response from Christian Oquendo on 24 May 2019
We are glad to know You have enjoyed the service and experience that Casa Esmeralda offers to the guests, We keep working to improve, thank you very much for your appreciation.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25 years experience
I’ve been working for the Tourism industry for over 25 years, travel the world all around and stayed in many hotels big and boutique. With that said...this is by far the best small property owner hotel I have never being. Everything, all around was the highest standards in the industry. I will not said anymore because I know as a fact that probably some of the readers will think this is a comment related to the owners, but honestly this is not. I strongly recommend this hostel!
Stayed 2 nights in May 2019
Response from Christian Oquendo. on 20 May 2019
Dear Jaime, thank you very much for your appreciation, we are glad that you enjoyed your staying at Casa Esmeralda and keep working to offer the best experience for our Guests.

10/10 Excellent

Nitasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Absolutely fantastic experience. It honestly feels like home. Everyone was so wonderful, warm and kind.
Stayed 1 night in Mar 2019
Response from Christian O. on 2 Apr 2019
Dear Nitasha thank you for your appreciation, we are glad that you Enjoyed your staying at Casa Esmeralda. We continue working to offer the best experience for our Guests.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,very clean hotel,bed linen in perfect condition,kind helpful staff,close to the center.
Stayed 1 night in Mar 2019
Response from Christian O. on 21 Mar 2019
Thank you for you appreciattion and comments, we are glad you enjoyed your staying at Casa Esmeralda.

10/10 Excellent

Fred, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, beautifully decorated and in a surprisingly quiet street, yet close to the hustle and bustle of Cusco. The staff were fantastic, and breakfast up to standard and beyond considering the price we paid for our room. They had free water and tea refills which was very handy since tap water is not drinkable in Cusco. The only thing to improve would be to have better curtains in the room, that actually block light. Still I would come back many times! Great experience.
Stayed 1 night in Jan 2019
Response from Christian O. on 9 Jan 2019
Thank you very much for your appreciation, we are glad you enjoyed your staying at Casa Esmeralda, and we keep working to improve the service for our Guests.

10/10 Excellent

Al-Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect boutique hotel.
Everything was incredible. The only very minor issue was that the heater wasn't easily controllable. Nonetheless, this was an incredible hotel that we even returned to after a day at Machu Picchu.
Stayed 2 nights in Dec 2018
Response from Christian O. on 9 Jan 2019
Dear Al, thank you for your comments, we are glad that you enjoyed your staying at Casa Esmeralda, we are working to improve our service.

10/10 Excellent

Yolanda, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, my room was very comfortable and clean- they provided a breakfast bag during days I left early for my tours- also they allowed me to check in very early at no extra cost, I arrived at 5 am in Cusco, it was a bless to have a clean and comfortable bed to rest after a long trip. I recommend this hotel 100%.
Stayed 2 nights in Nov 2018
Response from Christian O. on 26 Nov 2018
Dear Yolanda thank you very much for your comments, we are glad you enjoyed your staying at Casa Esmeralda.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018
Response from Christian O. on 30 Oct 2018
Thank you for rating us we are happy you enjoyed your staying at Casa Esmeralda, we keep working to offer our Guets´s the best experience.

10/10 Excellent

HL, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, stylish boutique hotel, excellent value for the price. Compared to other hotels in the same rating category, this one is a rare find. Fantastic complimentary breafkfast and a great place to acclimate to Cusco’s altitude. I highly recommend this hotel.
Stayed 2 nights in Oct 2018
Response from Christian O. on 10 Oct 2018
Thank you very much for your high appreciation and comments, we are glad that you enjoyed your staying at Casa Esmeralda, Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Esmeralda
Great hotel, so relaxing, smelt lovely and very clean. Great breakfast and staff very friendly. Only issue was knowing check out time- shown a form that said 10am, then was told by staff it was 10am but could check out at 11 am if we wanted. Then found the card in the room said check out is at 12, then asked another staff member and was told 12. Asked the next morning to the same staff member who had said 10am originally and they said 12! It was 12, was just a bit confusing.
Stayed 1 night in Sep 2018
Response from Christian O. on 9 Oct 2018
Thank you for your appreciation and excellent comments, we are sorry about the confusing info you were given. We are working to offer our Guests a memorable experience and keep improving our quality of service.

10/10 Excellent

Mark, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New/ modern, great bed, bathroom like home, hot large shower, good continental breakfast plus make eggs. 15 minute walk to placa armas and all the restaurants, felt safe walking in evening since busy well lit streets. Quiet area 2 or300 meters off main road. Sofas away from lobby if need to wait/ relax... one of better ones I’ve stayed at in 6+ countries
Stayed 3 nights in Sep 2018
Response from Christian O. on 2 Oct 2018
Dear Mark we really appreciate your comments, we are happpy you enjoyed your staying with us, we feel ecouraged to keep improving our service.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Christian O. on 2 Oct 2018
Dear Olga thank you very much for rating us, we keep working to improve our guest´s experience at Casa Esmeralda.

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Christian O. on 2 Oct 2018
Dear Genevive thank you for rating us, we are glad you enjoyed your staying with us and working to improve the service for our guests and their experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff comfy rooms
Hotel was perfect with a beautiful late check out of 12pm
Stayed 1 night in Aug 2018
Response from Christian O. on 18 Sept 2018
Thank you so much for your excellent review, it encourages us to keep improving our service.

8/10 Good

Gabrielle

Incredible deal
Except quality for the price. Cute decor, good breakfast included. About 15 min walk from Cusco center so convenient. Shocked at how good the rate was for the quality and style. Would def stay again
Stayed 1 night in Aug 2018
Response from Christian O. on 4 Sept 2018
Dear Gabrielle, we really appreciate your comments and keep working to improve our service for our Guests.

6/10 Okay

molly, sydney

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is not the best, 15 mins walk to central area. I couldn’t sleep well, I could bear every noise from my room. Staff are nice and helpful.
Stayed 3 nights in Aug 2018
Response from Christian O. on 28 Aug 2018
Dear Molly thank you for comments, we are working to improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, good and quiet location, clean, confortable
Stayed 5 nights in Aug 2018
Response from Christian O. on 4 Sept 2018
Thank you for your comments, we are happy you enjoyed your staying with us and we keep working for our Guests satisfaction!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Christian O. on 18 Sept 2018
Thank you for rating us, we are working to make our guests experience a home feeling during their staying with us.

10/10 Excellent

SHU CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was conveniently located, the staff were all incredibly nice and helped us a lot. The rooms were quite and comfortable. A overall amazing experience. Highly recommended.
Stayed 2 nights in Jun 2018
Response from Christian O. on 28 Aug 2018
Dear Shu Chuan thank you for your great comments, we keep working to offer the best experience for our customers.

10/10 Excellent

Anita, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Cusco
About 5 minutes (at 5 soles) by taxi to Plaza de Armas, tucked away in a primarily residential street, next to a beautiful cactus wall. The staff is amazing, very helpful and warm. Rooms are very comfortable, very clean. Laundry facility is great, especially when you have been traveling around before coming to Cusco. 8 soles per kilo, and you get it back the same night if you hand it in by 9 am. Definitely recommended.
Stayed 5 nights in May 2018
Response from Christian O. on 28 Aug 2018
Dear Anita thank you for your appreciation and coments, we keep working to offer the best experience for our customers.

8/10 Good

ingenioteustepe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It's a beautiful place to rest. But doesn't have a bar or restaurant. Breakfast should be served earlier at least from 5 am for people leaving in the early morning. There was no coffee or tea because service girl leaves at 11 am. Place is good to rest only
Stayed 1 night in May 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfortable Location near everything.
The hotel is a little hard to find because there is a gate on the main street and only pedestrian traffic is allowed. What this does is provide a very safe and quiet environment with easy walking access to the historic center of Cusco or they will call you a cab if needed. I truly enjoyed my stay, the rooms were excellent, breakfast great and front desk very helpful. I especially enjoyed the shower, lots of hot water with good pressure.
Stayed 2 nights in May 2018

10/10 Excellent

Denisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in Cuzco
Fabulous rooms, excellent service & lovely staff with tasty breakfast. Only negative was interior rooms without windows which lacked air flow.

10/10 Excellent

Kate, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a boutique hotel that is very beautifully designed. The rooms were cozy and very clean. It got kind of cold at night and their heaters weren't working so we had to ask for a separate heater which they gladly provided. The breakfast buffet had all the essentials and they also will make you a hot eggs dish if you ask for it. The check-in and check-out was easy. The only thing is that it's not near the city center and it is a bit dangerous to walk at night around the boutique hotel. However, it is only a dollar or two to take a taxi back from the City Center. It is nice that is tucked away in a more residential space because it is very quiet.
Stayed 2 nights in May 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place in a great location. I would highly recommend!
Stayed 2 nights in Mar 2018

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Brand new small hotel Great breakfast and service The only inconvenient thing is that It’s not located in the historic district but the neighborhood it’s fine
Stayed 1 night in Feb 2018

10/10 Excellent

Shiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very relaxing stay in Casa Esmeralda. The hotel was beautiful and very modern. The service from staff and attention to detail was excellent. We were even offered a complementary upgrade for our last night as it was available. The hotel was not aware but this was our wedding anniversary so a fantastic end to a great few days! Overall a fantastic stay :)
Stayed 3 nights in Dec 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Clean Hotel
This hotel has spacious double rooms with friendly staff who speak English. The location is in a quiet road off of the main road but only 10-15 minutes walk from the main square (or 5 Soles in a taxi). I really liked the décor which is very boutique. The rooms are clean and comfortable with hot water and enough space. The breakfast is a buffet style with cooked options available. They let us leave our suitcases when we went to Machu Picchu for 2 days which was appreciated. The only potential issue is the check out time which states 10am even though it is 12pm on Hotel.com.
Stayed 2 nights in Nov 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Clean Hotel
This hotel has spacious double rooms with friendly staff who speak English. The location is in a quiet road off of the main road but only 10-15 minutes walk from the main square (or 5 Soles in a taxi). I really liked the décor which is very boutique. The rooms are clean and comfortable with hot water and enough space. The breakfast is a buffet style with cooked options available. They let us leave our suitcases when we went to Machu Picchu for 2 days which was appreciated. The only potential issue is the check out time which states 10am even though it is 12pm on Hotel.com.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Really good. Help full staffs. I can recomended to others. Really good. Nice place. eacy to find the location.
Stayed 6 nights in Sep 2017

10/10 Excellent

Catherine, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great experience
Staff is very kind, the room are wounderfull and very clean (we stayed 3 night in 3 differents room witch were all in good condition and nice looking). Breakfast is really good with a good variety. Thank's a lot to the team of this hotel, your good work have made our experience a good memorie :)
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 minute walk to Plaza de Armas
Nice hotel. Location is difficult to find by some taxi drivers b/c it is tucked away but the staff is helpful & the rooms are exceptionally clean. The breakfast is also very good. Overall a great experience after a long hike up Machu Picchu!
Stayed 1 night in Aug 2017
Response from Erick on 4 Sept 2017
Dear Guest : Thank you for taking the time to leave us this comment, it is very important for us, so we can improve our Service

10/10 Excellent

Arun, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
We stayed at this hotel for 2 nights. We had very god experience, hotel staff is very friendly and helpful.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and coca tea
Excellent service, decent rooms. The free coca tea was a nice touch. The soaps are not particularly nice, though - it's hard to lather up with them. Also, the area is somewhat removed from the center of things and is a 15 minute walk to Plaza de Armas.
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Near the Center of Cusco
Great hotel with wonderful people. Delicious breakfast - the eggs were fluffy and the fruits were fresh! A bit difficult to enter at night since the location is closed on one side. It's a quick walk to the center of Cusco! Absolutely recommend the place. Clean and lively.