Apartments in Cumnock

"Room was spotless friendly staff. We could also smell Cannanbis constantly in the corridor coming through to room and bathroom. It looks as if other guests were using it as if it was coming through from the vents. "

"Wonderful place"

"The hotel is well positioned and is a great base "

"All appears very new. Very high standard."

"Great restaurant and bar, clean abd tidy rooms"

"I visit this hotel often for solo breaks to de-stress and relax. As I spend a lot of time in the room itself, I opt for the family room as it is more spacious and situated better for more light and nicer outlook from the windows. The check in staff are lovely. One receptionist in particular who recognises me from previous visits is very friendly, she is extra helpful and chats with me if she is free to, answering any queries I have and making me feel at ease and welcome. I make good use of the gym and pool area, which is equipped with a sauna and steam room. Changing rooms and showers are adequate and you are provided with robe and slippers in the room which I use both while in, or walking to/from the spa area. I have never opted for any treatments, but these are available at extra costs. I do not find the gym and pool staff to be as friendly as the reception or house-keeping team. Sometimes I feel a little awkward and they are busy talking amongst themselves or do not go out their way to explain anything they would be helpful to know. I always have to ask about certain things. The hotel itself isn’t the most modern, although clean and comfortable and the bathrooms are up to date. I prefer this over modernised, minimalistic hotels. I feel more comfortable here as it has a real ‘classic hotel vibe’ which personally makes it more appealing than the modern style, busy hotels with small, barely decorated rooms and where staff are never seen. I really like it here. "

"Bar staff great. Desk staff very kind"

"The doors to the rooms make the most horrendous noise when being closed. Never experienced such loud banging all day and night. The cleaners are also shouting up the corridors until around 5pm I got very little rest in this place. The car park needs a zebra crossing to safely get you across to your car. Water in the room would be a nice touch for a Hilton. "

"Great hotel although the town itself is a bit rundown"