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"Second time at this hotel since November. Staff is pleasant. The room is clean and I appreciate that. I did not have body wash provided in my room, and used bar soap, which I dislike. In November the pool was cold. This visit I was informed that the hot tub wasn't working, so I did not use the pool. Parking is safe and easy. The access to the hotel from Rt 116 is easy, finding it from Russell St is a little challenge. "

"Nice property. Breakfast buffet was good. Parking lot was under construction, but complimentary valet parking was offered. Friendly staff, comfortable beds.resturanton 2 nd floor was good "

"Breakfast had good variety of choices. Staff were friendly and responsive. Hot tub and pool area was filled with adults and children the two time we considered going so not able to take advantage of that amenity."

"Great property with amazing staff. Close to Smith and in an historic area. Lots of great dining options, places to walk, close to everything. Easy check in and out, free parking, and good breakfast. "

"Berkshires Untold is an old roadside motel that has been very spiffed up. The rooms are small but clean, comfortable, and nicely decorated and updated. Our bed was comfy with high end linens and a nice updated bathroom. The major drawback to the room is the very noisy HVAC unit. There's a super cozy, attractive lounge area and a charming little restaurant and bar. The menu is small but the food is quite good and having an onsite restaurant is convenient. The price we paid for a very off season Saturday night was excellent, but the rates really jack up during the summer Tanglewood season, far beyond what one would expect for a small motel room. The staff is friendly and professional, and dogs are welcome for an $85 fee. All in all, this is a very nice and sometimes very affordable Berkshires option. "

"Room was comfortable and quiet. Staff accommodated a request to change rooms after check-in as we discovered there was someone next door who was constantly on the phone speaking loudly in a voice that carried on something business related. Relocating us was very appreciated."

"Nice and quiet I stayed 2 weeks only had issue with housekeeping once with cleaning completely, they have certain days they clean weekly stays. I informed front desk and it was handled "

"The room temp can’t be controlled by the guest. Room was blazing hot and windows can’t be opened. The nice staff did give us two fans but really need new hvac system that guests can control. Bathroom so small that impossible to not bump door. Lobby filled with students hanging out no room for guests. The plus is that it’s on campus and near food. Very old rooms and bathrooms that are hard to clean after years of use. There was coffee and pastries in the morning that was nice. I would not stay again as there are many hotels also close to campus since we had business there."

"The hotel is a great, upscale business hotel with friendly staff and a great restaurant."