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Hotel Jacarandas

2.5 star property
Travelers find the perfect balance of pampering and play at this family-friendly retreat where adults enjoy spa treatments while kids make memories

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Hotel Jacarandas combines relaxation with family fun. Guests rejuvenate at Kauri Spa with facials and body wraps, or explore the garden. The property offers on-site shopping opportunities and free in-room WiFi, while children enjoy their time at the complimentary kids' club.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Terraza B

Room, 2 Double Beds (Terraza B)

Terraza B

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Premium bedding
Private bathroom
  • Garden view
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Terraza A

Terraza A

Terraza A

Highlights

Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Premium bedding
Shower/bath combination
Jetted bath
  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Suite Tokiwa

Suite Tokiwa

Suite Tokiwa

Highlights

Individually furnished
Air conditioning
Connecting rooms available
TV
Blackout curtains
Premium bedding
Shower/bath combination
Deep-soaking bath
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cuernavaca is home to Hotel Jacarandas. Juan Soriano Museum and Ethnobotanical Garden and Museum of Traditional and Herbal Medicine are cultural highlights, and travellers looking to shop may want to visit Artisanal Market and Forum Cuernavaca. Consider Vista Luna for a night out or Borda Gardens if you're travelling with kids. Visit our Cuernavaca travel guide
Map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450

What's nearby

  • Different activities and nature can be found in this park in the middle of the city #lifeatexpedia #tlotravel #cuernavaca
    Chapultepec Ecological Park
    12 min walk - 1.0 km
  • Cuernavaca Cathedral which includes heritage elements
    Cuernavaca Cathedral
    11 min drive - 4.2 km
  • Teopanzolco Archaeological Zone
    19 min walk - 1.6 km
  • Forum Cuernavaca
    6 min drive - 2.7 km
  • Plaza de Armas
    6 min drive - 2.7 km

Getting around

  • Benito Juarez International Airport (MEX)
    93 min drive

Restaurants

  • Hostería Las Quintas Resort & Spa Cuernavaca
    6 min walk
  • el Camaron Guasaveño
    6 min walk
  • Sanborns Cuernavaca Casa de Piedra
    6 min walk
  • Burger King
    11 min walk
  • Carl's Jr.
    9 min walk

About this property

Hotel Jacarandas

Family-friendly hotel
At Hotel Jacarandas, you can look forward to shopping on-site, a garden and laundry facilities. Indulge in a manicure/pedicure, a massage and a facial at Kauri Spa, the on-site spa. Enjoy on-site activities, such as volleyball, racquetball/squash and basketball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a free children's club.
Other perks include:
  • 2 outdoor pools and a children's pool, along with pool umbrellas
  • Free self-parking and valet parking
  • An outdoor tennis court, babysitting (surcharge) and a 24-hour front desk
  • Wedding services, free newspapers and a porter/bellboy
Room features
All 86 individually furnished rooms have comforts such as premium bedding and air conditioning, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • TVs with cable channels
  • Childcare services, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property
Guests under 11 years old are not allowed in the swimming pool, and guests under 11 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca

Frequently asked questions

Does Hotel Jacarandas have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Jacarandas pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Jacarandas?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Jacarandas?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Jacarandas?

Checkout is at noon.

Where is Hotel Jacarandas located?

This family-friendly Cuernavaca hotel is within 1 mi (2 km) of Chapultepec Ecological Park, Juan Soriano Museum and Teopanzolco Archaeological Zone. Ethnobotanical Garden and Museum of Traditional and Herbal Medicine and Borda Gardens are also within 2 miles (3 km).

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Reviews

Hotel Jacarandas Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

Reviews

10/10 Excellent

Sarahi

Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.

10/10 Excellent

TANIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022

8/10 Good

Susana

Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse

8/10 Good

ALCYNOE

Liked: Cleanliness, staff & service, property conditions & facilities
Le falta un poco de mantenimiento nada más. Todo lo demás súper bien. La atención buenísima.
Stayed 1 night in Nov 2022

4/10 Poor

Octavio Bonilla

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,, Y muy cara No vuelvo a regresar
Stayed 1 night in Sep 2022

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel para descanso de fin de semana para familias grandes
Stayed 2 nights in Jul 2022

8/10 Good

ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO.
Stayed 2 nights in Jul 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Que el pasto estaba seco
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante.
Stayed 1 night in May 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Excelente atención y servicio, el hotel muy limpio
Stayed 2 nights in Mar 2022

8/10 Good

Claudia Guadalupe

Liked: Staff & service, property conditions & facilities, room comfort

Muy buen lugar para descansar

El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas
Stayed 3 nights in Feb 2022

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien y el personal muy amable y accesible
Stayed 1 night in Dec 2021

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021

4/10 Poor

George

Disliked: Property conditions & facilities
Falta de mantenimiento a las instalaciones
Stayed 1 night in Oct 2021

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi totalmente satisfecho

Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Me encanta que puedes realizar varias actividades
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonito

El hotel es muy bonito, definitivamente me volvería alojar ahí
Stayed 3 nights in May 2021

8/10 Good

JACOBO

Liked: Cleanliness, property conditions & facilities, room comfort

En general, bien

El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció excelente para l temporada pandemia, poco personal pero muy atentos.
Stayed 1 night in May 2021

8/10 Good

Tania T

Liked: Room comfort

Lindos jardines pero muchos huéspedes.

Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. Para tiempos de covid no lo sugiero.
Stayed 2 nights in Mar 2021