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Hotel El Castillo

2.0 star property
Hotel in Cuernavaca with 24-hour front desk and indoor pool

Choose dates to view prices

Hotel El Castillo creates a serene atmosphere for travelers seeking both comfort and convenience. Guests appreciate the practical amenities including laundry facilities, in-room WiFi, and the security of a 24-hour front desk staff ready to assist at any hour.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Pet-friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View

Romantic Room, Courtyard View

Highlights

Private indoor hot tub
Flat-screen TV
Portable fan
Separate bedroom
Down duvet
Rainfall showerhead
Jetted bath
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Flat-screen TV
Portable fan
Down duvet
Separate bedroom
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Flat-screen TV
Portable fan
Separate bedroom
Down duvet
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, City View

Superior Suite, City View

Superior Suite, City View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Portable fan
Down duvet
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View

Highlights

Balcony
Flat-screen TV
Portable fan
Separate bedroom
Down duvet
Hairdryer
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View

Highlights

Flat-screen TV
Portable fan
Separate bedroom
Down duvet
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • 41 sq m
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed
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About the area

Map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300

What's nearby

  • Galerias Cuernavaca Mall - 15 min drive - 5.7 km
  • AVERANDA - 16 min drive - 6.4 km
  • University of the State of Morelos - 18 min drive - 6.0 km
  • Forum Cuernavaca - 20 min drive - 9.4 km
  • Cuernavaca Cathedral - 31 min drive - 13.2 km

Getting around

  • Benito Juarez International Airport (MEX) - 98 min drive

Restaurants

  • ‪Los Molcajetes - ‬17 min walk
  • ‪The Italian Coffe - ‬6 min drive
  • ‪Barbacoa el Hidalgense - ‬10 min walk
  • ‪El Colibrí - ‬5 min walk
  • ‪Pozole Lupilla - ‬4 min drive

About this property

Hotel El Castillo

Property highlights
Hotel El Castillo provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool
  • Free self-parking
  • A 24-hour front desk
Room features
All guestrooms at Hotel El Castillo boast comforts such as free WiFi and free bottled water.
Other amenities include:
  • Bathrooms with rainfall showers and shampoo
  • 32-inch flat-screen TVs with cable channels
  • Portable fans and housekeeping

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3.8 out of 10, 187 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:30 AM to 9:00 PM

Property is also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Frequently asked questions

Does Hotel El Castillo have a pool?

Yes, this property has an indoor pool. Pool access is from 9:30 AM to 9:00 PM.

Is Hotel El Castillo pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at Hotel El Castillo?

Self-parking is free at this property.

What time is check-in at Hotel El Castillo?

Check-in start time: 2:30 PM; check-in end time: anytime.

What time is check-out at Hotel El Castillo?

Checkout is at 1:00 PM.

Where is Hotel El Castillo located?

Situated in Cuernavaca, this hotel is 0.7 mi (1.1 km) from El Tepozteco National Park and within 6 miles (10 km) of Parish of the Divine Savior and University of the State of Morelos. La Paloma de la Paz and Gallaecia Jardin y Salón de Eventos are also within 6 miles (10 km).

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Reviews

Hotel El Castillo Reviews

5.8

6.2

Cleanliness

6.6

Amenities

6.2

Staff & service

6.8

Eco-friendliness

6.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 44 reviews
Rating 8 - Good. 5 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 5 out of 44 reviews
Rating 2 - Terrible. 15 out of 44 reviews

Reviews

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2025

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.
Stayed 1 night in Sep 2025

4/10 Poor

Ara

Disliked: Cleanliness, staff & service
No coincide con las fotos de publicidad
Stayed 1 night in Jul 2025

2/10 Terrible

Luis Arnulfo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
Stayed 2 nights in Jun 2025

6/10 Okay

Fernando

Disliked: Amenities
El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Stayed 1 night in Feb 2025

4/10 Poor

Nabora

Disliked: Staff & service, amenities, property conditions & facilities
Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable
Stayed 1 night in Dec 2024

2/10 Terrible

Montserrat

No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Stayed 1 night in Nov 2024

2/10 Terrible

Penny

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar
Stayed 1 night in Oct 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal
Stayed 1 night in Oct 2024

8/10 Good

Isis Mireya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..
Stayed 1 night in Sep 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo las almohadas un poco sucias pero no las cambiaron
Stayed 2 nights in Sep 2024

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias
Stayed 1 night in Aug 2024

10/10 Excellent

SANDRA GABRIELA

Muy buen lugar
Stayed 2 nights in Aug 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonita habitación
Stayed 1 night in Aug 2024

2/10 Terrible

JOSE JESUS BRAY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible
Stayed 1 night in Aug 2024

8/10 Good

Nico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{
Stayed 2 nights in Aug 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es bonito
Stayed 1 night in Jul 2024

2/10 Terrible

Rosalba

Disliked: Cleanliness, staff & service, property conditions & facilities
Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible
Stayed 1 night in Jul 2024

6/10 Okay

angel rodrigo

Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche.
Stayed 1 night in Jul 2024

8/10 Good

Yessenia Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo que les hace falta aire acondicionado
Stayed 1 night in Jul 2024

2/10 Terrible

Jarit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pero que un hotel de paso barato!!!!

Pésimo lugar desde la primer atención que dan, los empleados solo saben cobrar y dar la llave. La habitación 4 la entregaron sucia sin barrer ni trapear, el wc tapado, no hubo agua caliente, pelos en el piso y el la cama con la sobrecama manchada sin lavar. Reporté todo cuando salí y regresé y solo cambiaron la sobrecama!!! La TV no estaba contada al cable , le faltaba un cable HDMI. Pesimo lugar, hay lugares de paso con mejor servicio por la mitad del costo!!!!!
Stayed 1 night in Jun 2024