Book a Crystal Creek Cottage

"Amazing staff and amazing atmosphere everything about the place is amazing"

"Great location close to beaches, shops and restaurants, public transport. Lovely pools and spa. Apartment had everything we needed. Would definitely visit again."

"Spacious, quiet. Got a teeny tiny beach view from the side deck."

"Neat and clean"

"It exceeded our expectations. I had a little trepidation due to reviews about service levels but I have to say we did not experience anything negative just the opposite. Staff were attentive, pleasant and prompt. The property and room was gorgeous. Restaurants were amazing and service by the pool was great. On arrival we had a wonderful surprise waiting for us in the room from the hotel of champagne and Balloons for my husbands milestone birthday. The location is great and just a short walk to the bars and restaurants in Burleigh."

"Good location, comfortable beds, good aircon. Those were the only positive things about this hotel. This hotel didn't meet minimum standards of being able to actually sleep. Saturday night there was a raging party in a nearby room from 9:30pm to midnight, this included screaming, yelling, karaoke, and loud music. We were honestly too tired to think about calling reception with the hope and expectation that someone on staff would have heard the noise and did something about it. Same again Sunday night except it started at 11pm and ended past 2am. This time we ended up calling reception 3 separate times to get it resolved eventually. The room is badly designed and fitted out. The window from the room to the bathroom is just weird and when someone gets up in the middle of the night the light wakes everyone up. The block out blinds are useless as they let in plenty of light around it (whatever happened to just using some nice curtains?). There is no table or desk in the room leaving you no where to put things down. To use the kettle you need to put it in the corner of the room on the floor or unplug the TV and put it on the TV cabinet. The toilet button is hard to flush and door can't close. The parking situation is just confusing with numerous sections labeled however with some garage doors left up, the signage disappears. There are little sparrows everywhere so your car gets covered in bird poop. The thumping dryer from next door is heard and felt through the walls. "

"Stay was perfect. Beach view. Easy parking. Nice pool"

"Manager and Reception staff were very attentive and informative with our queries during our back to back stays. Both of our 1 bedroom apartments were exceptional. "

"I don't like paying extra for parking."