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Reviews of Holiday Inn Express Hotel & Suites West Coxsackie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites West Coxsackie, an IHG Hotel
12740 State Route 9 W, Coxsackie, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 369 out of 761 reviews" "
Rating 8 - Good. 249 out of 761 reviews" "
Rating 6 - Okay. 79 out of 761 reviews" "
Rating 4 - Poor. 41 out of 761 reviews" "
Rating 2 - Terrible. 23 out of 761 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Abbe M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable, the staff was nice, but it was pretty loud and hard to sleep due to it.
Stayed 1 night in May 2024

6/10 Okay

Deirdre

Liked: Cleanliness, amenities, property conditions & facilities
I was given a receipt for a lesser amount, although I made reservations through Expedia. Initially the woman at the front desk couldn't give me an explanation and told me to wait for her replacement at 7:00AM. Then she came back after consulting with a man in the kitchen area and said it was Expedia's receipt and that I shouldn't have been given the receipt!
Stayed 1 night in May 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Debra was excellent at check in and all help she have :)
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay and the pricing was very good
Stayed 1 night in Apr 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is ideally localed very close to the highway exit and is easy to find. The facilities are modern and clean. We enjoyed the spacious room. We were disappointed not to find Gluten Free options for our allergic kids, I would suggest the hotel offer some options in the morning. Other than that the breakfast was mainly complete. I also noticed that the charging parking spots are not reserved, as we saw some non electric cars taking those spots, so if you have an EV you should contact the hotel ahead of time.
Stayed 1 night in Apr 2024

8/10 Good

Liwen

Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Stayed 1 night in Apr 2024

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bring an HDMI chord with you, no casting abilities. Pool area is cold! Jacuzzi is broken, no heat. FCility itself is clean. Staff is friendly. Breakfast was pretty good. Was very much looking forward to the amentieis though and unfortunately they were broken.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Quick on-off NY Thruway
Stayed 1 night in Apr 2024

6/10 Okay

Jon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leigh

Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice of breakfast to choose between.
Stayed 1 night in Mar 2024

10/10 Excellent

jilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Clean,awesome breakfast cjoices
Stayed 1 night in Feb 2024

6/10 Okay

Ashley

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing staff and amazing rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Nice simple property. Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to the main highway.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 1 night in Feb 2024

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Melodye, Kerhonkson

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gentleman was very knowledgeable, efficient and courteous. Made check-in a breeze. Clean property and room was immaculate! Easy to find. Close enough to I-87 but quiet spot. Only recommendation is to offer soap in bar form, as husband found it difficult to shave with liquid Ivory from container attached to wall. There was a small sign on lower left side of bathroom mirror which basically said that one could contact the front desk if one forgot their toothbrush; toothpaste; shaving cream.... But hubby was in a rush to get to work and didn't have time to contact anyone. Regardless, would recommend facility and would return. ⭐⭐⭐⭐⭐
Stayed 1 night in Feb 2024

6/10 Okay

DONALD J

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
smooth
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was our 2nd time staying at this particular Holiday Inn Express and just like the other properties i found our stay comfortable and staff attentive.
Stayed 1 night in Jan 2024

10/10 Excellent

Anabela, Scarsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a good size, was clean and very comfortable. Had a quiet and restful night with family. Heated pool and whirlpool spa also exceeded expectations, as it was well maintained and the pool water was nice and warm. The highlight was the breakfast which was family friendly and included a big selection and variety of options (scrambled eggs, omelette, yogurts, bread, chocolate milk, orange juice etc). My kids got really excited about the pancake machine which spits out delicious palaces in 1min :). Staff was very friendly, lots of parking. There are also food options within 5min driving distance including a pizza place, McDonalds, Subway and even a seafood restaurant.
Stayed 1 night in Jan 2024

10/10 Excellent

KENNETH

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Paul

Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. The only caveat was that the mattress was to soft.
Stayed 1 night in Dec 2023

8/10 Good

Darwin

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Looks to be a fairly new property. The common areas seemed nice and clean. Our room seemed clean but had cobwebs and thick layers of dust in high up corners and on the lights. The location is great for overnight stays as its right off the highway, but there isn't really any food to pick up that's in walking distance.
Stayed 1 night in Dec 2023

10/10 Excellent

Tatyana

Liked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

4/10 Poor

Jeffery

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not smoke-free.
I was told it was a smoke facility, I was forced to switch to a different room at 11:30 pm due to the overwhelming smell of cigarette smoke.
Stayed 1 night in Dec 2023

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate, the front desk staff was incredibly kind, room was clean & quiet and the bed was very comfortable! The room also had a Keurig, microwave and mini fridge. Breakfast had a lot of options! Would stay here again and recommend to others.
Stayed 1 night in Dec 2023

4/10 Poor

Bernardo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Erin

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leah

Stayed 2 nights in Dec 2023

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property as well as other Hilton Express properties that we had stayed at are consistent with there service. Clean, front desk polite and room Comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Richàrd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023