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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
130 W. Mitchell Avenue, Cincinnati, OH

Reviews

7.4

Good

Rating 10 - Excellent. 253 out of 796 reviews" "
Rating 8 - Good. 257 out of 796 reviews" "
Rating 6 - Okay. 137 out of 796 reviews" "
Rating 4 - Poor. 89 out of 796 reviews" "
Rating 2 - Terrible. 60 out of 796 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly Checkin was easy
Stayed 1 night in May 2024
Response from Management on 10 May 2024
Thank You

6/10 Okay

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
Thank you

2/10 Terrible

Allan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No running water in the rooms.
Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
My apologies

10/10 Excellent

Martin, Medina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Management on 26 Apr 2024
Thank you so much.

6/10 Okay

Darian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean. The staff was friendly. My stay was enjoyable.
Stayed 2 nights in Mar 2024
Response from Management on 6 Apr 2024
Thank You

8/10 Good

TAMMY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable bed, clean room, nice breakfast, and friendly front desk.
Stayed 1 night in Mar 2024
Response from Management on 14 Mar 2024
Thank you so much we appreciate you

6/10 Okay

CHHIRING

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Average
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thank you for your feedback

10/10 Excellent

Shavonn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality. Theresa is the manager that I had the pleasure of interacting with. She has a pleasant demeanor and was very friendly and helpful… She’s a great manager. I enjoyed my peaceful stay.
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you so much I really appreciate this! It is our pleasure to assist to making Guest Happy

6/10 Okay

Rey

Travelled with family
It was a location thing we weren’t aware of the area we were in
Stayed 2 nights in Feb 2024
Response from Management on 13 Feb 2024
Well Thank you I'm hoping that all was well with your surprised location

4/10 Poor

Bryan

Travelled with family
Liked: Staff & service
Had a joining room and the other room had at least 6 ppl that made a lot of noise while they were leaving at 11-11: 30 pm. It was too late to ask for another room, had to be at the hospital at 5:30am. Probably won't stay here again.
Stayed 1 night in Feb 2024
Response from Management on 9 Feb 2024
Good morning and I'm sorry to hear this. Yes it can be awful at times. Please don't let that determine your value of returning. Just let us know what we can do to make your next visit more comfortable for you.

4/10 Poor

Jodie

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Very good service, but a VERY nasty room
The woman at the front desk was hospitable, friendly and did her very best to make right the issues with our room. The first room we were given had innumerable, visible fluid stains in both queen bed box spring covers. There was (what appeared to be) streams of urine stains on the wall behind/beside the toilet. The inside of the lampshade was splattered with dried red liquid. It was NASTY. The woman was very apologetic and found us a room that was acceptable, and seemed clean—but after the first room, I had lingering cringe that prevented me from feeling comfortable
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Thank you for your feedback. Yes Melissa is awesome. And I'm sure she explained that the bathroom is going through an overhaul soon. As for the other pointing out things we have taken care of them and thank you we have addressed those issues and appreciate the honesty in guest views, it helps us to improve.

8/10 Good

Frederick, East Lansing

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 9 Jan 2024
Thank You

2/10 Terrible

Joshua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Management on 9 Jan 2024
Thank you

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great experience.
Hotel is in poor condition. It wasn’t very clean and the staff, though friendly, did not provide very good customer service.
Stayed 2 nights in Dec 2023
Response from Terisa GM- Management on 6 Jan 2024
We are sorry to hear this and I apologize on behalf of the hotel.

10/10 Excellent

Blake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean service was great workers was nice
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank You

2/10 Terrible

Connor

Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for feedback

10/10 Excellent

TIMOTHY, AKRON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management on 12 Dec 2023
Thank you

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, clean and comfortable.
Stayed 1 night in Nov 2023
Response from Management on 3 Dec 2023
Thank you

6/10 Okay

Zachary

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 18 Dec 2023
Thank you

2/10 Terrible

Taryn

Travelled with family
Disliked: Staff & service, amenities
Guest services clerk was extremely rude
Stayed 1 night in Nov 2023
Response from Management on 3 Dec 2023
I am sorry to hear this. Apologies sent on behalf of the hotel

10/10 Excellent

kushal

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Management on 24 Nov 2023
Thank you

6/10 Okay

Verified traveller

Payment Policy.
Enjoyed the stay. Comfortable, clean and the staff was very friendly and helpful. One bit of misinformation however: This hotel does *not* accept ANY credit or debit cards that do not have a chip. No swiping. Also, they DO accept cash. Hotels.com/Expedia show the policy as follows: ***"This property accepts credit cards. Cash is not accepted."*** The website policy information is INCORRECT and should be changed immediately.
Stayed 2 nights in Nov 2023
Response from Management Terisa on 22 Nov 2023
Thank you for you positive feedback. I wish that all websites would also provide the correct information. Hopefully 2024 will bring new changes to the websites as well. Happy Holidays

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Front desk ladies rock 😎
Front desk ladies are super friendly and helpful!!! They definitely made us feel welcomed!!!
Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Thank you so much. We appreciate that!

10/10 Excellent

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 15 Nov 2023
Thank You

8/10 Good

rickita

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Decent place to stay but they are doing work so on our floor was random mattresses and box springs in the halls. The tub was scraped and didnt look clean. Staff was nice
Response from Management on 15 Nov 2023
Thank you. Yes we are upgrading our hotel. Currently we are painting and changing out the carpets, next we will be replacing the showers. I'm sorry that you were even put on the 3rd floor.

8/10 Good

DEBRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, service excellent, employees went above and beyond. Breakfast was ok eggs were rubbery.. everything else ok
Stayed 2 nights in Nov 2023
Response from Management on 7 Nov 2023
Thank you, sorry about the eggs

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Management on 9 Nov 2023
Thank you

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only needed someplace to sleep for 8 hours. The beds were comfortable and clean. The breakfast was good and the staff was nice. It wasn’t anything super fancy but it fit our needs well and was close to our destination.
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Thank you

8/10 Good

Jennie

Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Thank You

10/10 Excellent

Kelsei

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and parking was easy. The staffs were nice particularly the lady at the reception during the day was extremely kind, thoughtful and friendly.
Stayed 4 nights in Oct 2023
Response from Management on 25 Oct 2023
Thank you

10/10 Excellent

Constance

-
Stayed 3 nights in Oct 2023
Response from Management on 24 Oct 2023
Thank you

6/10 Okay

Kristen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The front desk staff was amazing. Very helpful and friendly. The floors (Carpet and bathroom tiles) were not cleaned and looked like they had not been cleaned in a very long time. The touch points were dirty. Luckily I brought my Clorox wipes and slippers. It's a decent hotel for the price.
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
We have the extra linen here in the laundry upon requests. All to often the # of people on the reservation is not indicative of the actual amount of people staying. All you have to do is ask.

4/10 Poor

Terri

Travelled with family
Disliked: Property conditions & facilities, room comfort
The hotel ran out of pillows and blankets. We had no blanket for the sofa sleeper, had to buy our own. There were 2 HUGE stains on the sofa sleeper.
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
We have the extra linen here in the laundry upon requests. All to often the # of people on the reservation is not indicative of the actual amount of people staying. All you have to do is ask.

2/10 Terrible

Melissa, Navarre

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was so gross and dirty. The shower head was black with mold, my husband’s socks were black after walking around in the room. The bathroom floor was all sticky and there were dirt and grime everywhere. The parking was awful. The toilet seat kept coming unsnapped and moving.
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
I am so sorry to hear your dissatisfaction sending apologies on behalf of the hotel

10/10 Excellent

Diane, Westerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally nice and the property was very clean. I will definitely return!
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thank you very much!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, good breakfast. Property needs some updating. Parking is tight.
Stayed 2 nights in Oct 2023
Response from Management on 16 Oct 2023
Thank you

8/10 Good

Alexandra

Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you

8/10 Good

Robert, Bluffton

Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you

2/10 Terrible

Dustin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The shower wouldn’t drain, whatsoever. There was random hair all over the bed. & there was no soap whatsoever in the bathroom. They also require you to pay an extra $150 upfront to checking in for “insurance” which wasn’t stated anywhere before hand. I will not be staying in a Comfort Inn again.
Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
I'm sorry about your stay. Yes we had some hurdles last week with temporary staffing. I am so sorry. As for the shower it drains there is just a different type of drain you may have been unaware of. Its shaped like a disk up to let water out laying flat to hold in water for bathing. The 150 is for incidentals. Every hotel takes it whether listed or not. It is always wise to call before arriving anywhere to check all the angles at any hotel

10/10 Excellent

sEAN

Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
Thank you management

6/10 Okay

Shere

Travelled with family
Liked: Staff & service, amenities
The room was clean on the surface but walking on the floor in socks made the dirty. The toilet had a leak and sink had a slow drain. Breakfast was good and staff were nice. Surrounding area a bit rough.
Stayed 2 nights in Sep 2023
Response from Management on 29 Sept 2023
Thank you we are working on it. Carpet is soon to be gone

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Staff was super helpful and very nice.
Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
Thank you

8/10 Good

juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to campus. Clean. Orange juice was weird.
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thank you

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thank you

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick visit and meeting.
Booking and check in were very easy. The lady at the front desk was very nice!
Stayed 1 night in Sep 2023
Response from Management on 21 Sept 2023
Thank you for you feedback

6/10 Okay

Catherine

Travelled with family
Disliked: Property conditions & facilities, room comfort
Close to hospitals
Motel was close to children’s hospital which was what we needed but it had a mildew odor. It was ok for overnight but not great
Stayed 1 night in Sep 2023
Response from Management on 21 Sept 2023
Good morning and I am sorry about that. Thank you for your feedback

8/10 Good

James, Westchester

Travelled with partner
Liked: Staff & service
Property is showing its age; nothing special about it. Somewhat difficult to enter and exit due to location.
Stayed 2 nights in Sep 2023
Response from Management on 9 Sept 2023
Thank you, we are currently in the process of starting updates to the carpet and bathroom area