Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Check availability

Reviews of M Star Hotel Covington

2 out of 5
M Star Hotel Covington
908 Valley Ridge Road, Covington, VA

Reviews

5.0
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 4 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 5 out of 14 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one staffing the hotel for check in. None of the phone numbers worked to contact anyone. I got another hotel and I guess I just eat the cost. Don’t book this hotel.
Stayed 1 night in May 2024

2/10 Terrible

Gregory

Stayed 2 nights in Nov 2022

4/10 Poor

Robert

Disliked: Property conditions & facilities
Decrepit - Property Looks Abandoned
Property looks abandoned -- no onsite office, broken blinds, trash on grass and in parking lot, feral cats prowling the parking lot. Some rooms have been renovated inside, and I was lucky enough to get one of those (after requesting). The interior of my room was fine for a one-night stay. You have to go up the hill to another hotel to check in, etc. Staying here longer than one night was out of the question.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rough condition
Very rough condition. If you just want to keep the rain off you, it’s better than hanging outside under a tarp, but just barely.
Stayed 1 night in Sep 2022

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it.
Stayed 1 night in Sep 2022

2/10 Terrible

John

Stayed 1 night in Sep 2022

8/10 Good

Kelsie

Travelled with family and small children
While it was a little one the cheaper looking side inside the room the location was amazing
Stayed 1 night in Sep 2022
Response from Christie on 7 Sept 2022
Thank you for the response. We are glad to have you! We are constantly doing upgrades. Hope you come back and stay with us!

6/10 Okay

Duane

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Angie, Lewisburg,Pa

Liked: Staff & service
Hotel is outdated, a/c was in need of repair or replaced. But for our needs it served its purpose and is close to several eating options.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The virtual check i was weird. The room smelled like an ashtray. When asked for a nonsmoking room we were told none were available. Hubby had to go to another building to find ice. The refigerator waa barely cold. The trash can outside our room was overflowing. The grass/weeds were tall like it hadn't been cared for at all.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
I booked this room for my husband who was traveling home after a 3 month school in Fort Eustis. He got there after driving all day and there wasn’t a live person to talk to. There was a monitor for someone to talk in to or the option to press 0 to be connected to someone. He tried for 30 minutes. I called Expedia and told them we wanted to cancel as my husband was tired and needed to rest for the night so he would need to look for a different place to stay. Expedia asked us to hold for 2-3 minutes while she was contacting them. 15 minutes later she got back on the phone and said there was now someone at the desk to help him check-in. When he went back inside there was still no person face to face...she talked to him through a monitor and he had to use a lockbox to retrieve keys to his room. This place was dirty, the room was extremely hot and the countertop for the sink area was made of plywood which was old and had been painted in an effort to make it look decent. It’s m star “hotel” name is very deceiving. This place is a motel, and nothing about it was to the standards of an actual hotel. While I don’t post bad reviews often, I wanted others to beware of this place.
Stayed 1 night in Jun 2018

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Affordable
Beds were very comfortable and the breakfast was amazing!!
Stayed 2 nights in May 2018

6/10 Okay

susan

Liked: Staff & service

2/10 Terrible

Karen, Suffolk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your time or money.
The young man who worked the front desk was very nice. He was not at the hotel as he was at another hotel, but came quickly as o fix the key problem. The room was awful, I mean awful. Room was dirty, no trash cans in room, room smelled awful, door did not fit the frame. Someone needs to do an inspection, it would be closed down. Bathroom cabinet was just plain plywood, not painted just plain ply board. Paid $90 but we should have been refunded over half our money. Do not stay there.
Stayed 1 night in Mar 2018