We unfortunately had a very unpleasant stay. When we arrived, the lift was out of service, which can happen, but no one offered to help us with our bags up the several flights of stairs. The fire alarm went off the following morning at 6am and we heard nothing from hotel staff for close to 15 minutes, at which point most guests assembled in the lobby and only after that did a single employee come by to say it was a false alarm. When we checked out (lift still out of service, no offer of help with bags) no one apologized or asked about our stay.