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Hello Allen,We're delighted to hear you enjoyed our pool and breakfast offerings during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any further comments or suggestions, feel free to reach out to our management team directly. Your experience is valuable to us, and we hope to welcome you back in the future.
Customer service could have been better. It was as if our being here was an inconvenience. Other than that, I would recommend.
Barbara
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Barbara,We appreciate your recommendation and regret to learn about your customer service experience. We encourage guests to reach out to our management team with any concerns so that we can continue to improve our service quality. Thank you for your feedback.
Thank you so much for the 5/5 rating and your kind words. We hope to see you again next time you come though our area.
10/10 Excellent
Adele
7 May 2024
Adele
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Adele,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
Easy check in, nice room. Large pool and hot tub. Nice free breakfast. Always had a good smell when walking in! Staff was really friendly.
Jennifer
Stayed 4 nights in May 2024
Response from Misty on 15 May 2024
Thank you so much for the 5/5 rating and you kind words about our facilities and staff. We hope your will stay with us again if you are even in the area.
Right off the highway and close to everything you need
Danielle
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Danielle,We're delighted that our convenient location met your needs during your stay. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us. Please don't hesitate to reach out if you have any more feedback to share.
I was happy with my stay. I needed to visit my aunt at the Iowa University hospital and motel in a good location for me
lori
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello lori,We are pleased to hear that you enjoyed your stay and found our location convenient for your visit to the Iowa University hospital. Your comfort and satisfaction are important to us, and we hope to welcome you back in the future.
We usually stay here when we have dr. appts.
It’s easy to find and clean.
This time the hot breakfast was a little cool and the juice tasted watered down..usually it’s really good.
Kaye
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Kaye,We appreciate your loyalty and feedback on your recent stay. Our team is glad you find our location convenient and our hotel clean. We will share your comments regarding breakfast with our kitchen staff for their attention. We hope to welcome you back in the future for a more enjoyable dining experience.
6/10 Okay
Daniel
21 Apr 2024
Daniel
Stayed 2 nights in Apr 2024
Response from Misty on 15 May 2024
Thank you for taking the time to rate us. I would love to know what we could have done better to make your stay more enjoyable.
Hello Stephanie,We are delighted to hear that you had a satisfying stay with us. Should you have any further comments or concerns, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.
Hello Leslie Vanden,Thank you for your feedback on our waffle makers. We strive to improve our amenities based on guest suggestions for a better experience during their stay. Your input will be forwarded to the appropriate department for consideration.
Hello Phou,We are pleased to hear that you enjoyed our hotel and found our staff to be great. Your positive feedback regarding the cleanliness and quietness of our rooms is much appreciated. We strive to provide a comfortable experience for all our guests. Thank you for sharing your review with us.
I have 4 Huge bites from either the pool or hot tub or room. They are swelling twice almost three times in size & extremely itchy! I will be going to an Urgent Care when open & have to apply ice, Benadryl cream on them & take Benadryl to get any relief. Breakfast was not impressed & rooms for a suite were not very big. Very obnoxious kids in the pool area & noisy people in rooms all night long. Didn’t get fresh towels had to ask for them.
Angie
Stayed 2 nights in Mar 2024
Response from Manager on 18 May 2024
Hello Angie,I'm sorry to hear about your experience. Guest feedback is always valuable, and we appreciate your insights to ensure a better stay. We advise guests to be cautious with open air activities to prevent bites or irritations. We will share your feedback with the relevant teams for future improvements.
Hello lori,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Please do not hesitate to reach out to our management if you have any further comments or suggestions. Thank you for choosing our hotel for your accommodation needs.
Great stay! Very nice pool area and breakfast. Front desk was super helpful and pleasant. Would recommend and stay again!
Trishia
Stayed 1 night in Mar 2024
Response from Manager on 19 May 2024
Hello Trishia,We are delighted to hear that you enjoyed our pool area, breakfast, and friendly front desk staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
Hello Amanda Marie,We are pleased to hear that you found our staff friendly and the hotel clean. Your feedback is valuable to us. Thank you for choosing to stay with us.
Very nice pool, friendly staff, good breakfast, clean room. Perfect for what we needed
Nicholas
Stayed 1 night in Mar 2024
Response from Manager on 19 May 2024
Hello Nicholas,We appreciate your positive feedback on our pool, staff, breakfast, and room cleanliness! It's great to hear that our amenities met your needs during your stay. If you have any more comments or suggestions, please don't hesitate to reach out to us directly.
Hello Sheena,We're delighted to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.
10/10 Excellent
Cathy
10 Mar 2024
Cathy
Stayed 2 nights in Mar 2024
Response from Manager on 19 May 2024
Hello Cathy,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
2/10 Terrible
Jason
Travelled with family
3 Mar 2024
Disliked: Property conditions & facilities
Internet and TV cut in and out, room heater didn’t work. Furniture was worn and falling apart.
Jason
Stayed 2 nights in Mar 2024
Response from Management on 5 Mar 2024
I'm so sorry to hear you had issuer with your stay. If we would have been made aware of the issues while you were onsite during your 2 night stay, we would have done our best to assist you. Are hvac units are motion censored. If there is no movement in the room, they will not run to the temperature you have set on the wall thermostat. I'm also sorry to hear that you were upset regarding our pool policies. We do not allow pool parties at our property. Our facility and amenities are for our registered guest only.
Hello Debra,We are delighted to hear that you enjoyed the hot tub during your stay with us. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to welcome you back for another relaxing experience soon!
Hello Melissa,We are delighted to hear that you found our staff friendly and enjoyed our parking facilities. Your feedback is truly appreciated as we strive to offer exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to us.
Hello joshua,We're glad to hear you enjoyed your stay with us! Our team strives to provide great value for our guests. If there's anything else we can assist you with, please feel free to reach out to us.
Hello Marvin,We are thrilled to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back in the future for another memorable visit!
Hello charese,We appreciate you choosing to stay with us! If you have any feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back soon for an even better experience!
8/10 Good
Verified traveller
Travelled with family
19 Feb 2024
Liked: Cleanliness, staff & service
Good for families
The hotel is clean and the suite is spacious. It is somewhat outdated and needing cosmetic repairs in the room. The beds were not very comfortable but it was okay for me nights. Breakfast is very unhealthy and all plastic and foam plates, cups, silverware. Overall, a good state for a family and affordable. But needs to be modernized and become more sustainable.
Verified traveller
Stayed 3 nights in Feb 2024
Response from Manager on 18 May 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your compliments on the cleanliness and spaciousness of our suite. We will take your suggestions into consideration for future improvements to provide a more updated and sustainable experience for our guests. Your insights are valuable in helping us enhance our offerings.
6/10 Okay
Callie
Travelled with family
18 Feb 2024
The hotel smelled nice overall and the pool was really cool for the kids. Comfortable beds and quiet.
Callie
Stayed 1 night in Feb 2024
Response from Manager on 19 May 2024
Hello Callie,We are pleased to hear that you enjoyed the pleasant ambiance and our pool facilities during your stay. It's great to know that you found the beds comfortable and had a peaceful experience. We appreciate your positive feedback and hope to welcome you back again soon.
10/10 Excellent
Stephen W.
Travelled with family
17 Feb 2024
Liked: Property conditions & facilities
Ice on sidewalk
Stephen W.
Stayed 1 night in Feb 2024
Response from Manager on 19 May 2024
Hello Stephen W.,We apologize for any inconvenience caused by the ice on the sidewalk during your stay. The safety and comfort of our guests are our top priorities, and we are continuously working to ensure a pleasant experience for all. Your feedback is valuable to us as we strive to improve our services.
10/10 Excellent
Wendy
Travelled with family
16 Feb 2024
Liked: Cleanliness, staff & service, amenities
Close to the University. Daughter enjoyed the pool.
Wendy
Stayed 1 night in Feb 2024
Response from Manager on 19 May 2024
Hello Wendy,We are delighted to hear that your daughter enjoyed our pool during your stay with us, and that our proximity to the University was convenient for you. We hope to welcome you back for another enjoyable visit in the future.
Room/hotel was quiet. Very clean inside. Could use some trash pick up outside. Pool is large. Hot tub jets should stay on a little longer than 4 minutes at a time. Breakfast was good. Coffee was nice and hot! Staff very nice and friendly.
laurie
Stayed 1 night in Feb 2024
Response from Misty on 16 Feb 2024
Thank you so much for taking time to rate us and leave a review! We truly appreciate you and hope that next time you are in our area, you will stay with us again!
Hello Troy,We're pleased to hear you had a great stay with us! Should you have any suggestions for improvement, please don't hesitate to contact us directly. We hope to welcome you back soon!
Hello Danielle,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay. If you have any further feedback or would like to share more details about your experience, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.
2/10 Terrible
Ellen
Travelled with family
4 Feb 2024
Disliked: Staff & service
The breakfast attendent was being really rude to my kids and was yelling at them was really disappointed 😞
Ellen
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
I'm very sorry to hear about you experience with our breakfast attendant. She wasn't trying to yell at your children, but with a language barrier, I can see where it could be perceived that way. She was informing them to make sure to dry off a little and to wrap a towel around them when coming straight from the pool to the breakfast area, since they were dripping water puddles in front of the coffee station and around the whole breakfast area causing a hazard not only to themselves but other guests and employees. I'm sorry that this upset you. She really was only trying to make a chaotic area and time less dangerous for all involved.
Hello Lacey,We appreciate you choosing to stay with us. If you have any further concerns or feedback, please don't hesitate to contact us directly. We hope to welcome you back soon for an improved experience.
6/10 Okay
Melissa
Business traveller, Travelled with partner
3 Feb 2024
Liked: Cleanliness, staff & service, amenities
didnt know there was going to be a lot of kids in the pool over the amount of what u are supposed to have in hot tub the 10 pm we went in and i broke out immediately itching all over. i got sick and a headache had to leave broke out in rash. my skin is sensitive. The food in the morning was ok but the waffles u make were the best. . Wish it ws more quiet was up from young kids next door banging on the walls . i asked if there was a room that was quiet they said no . Make sure if you want peace and quiet call first to see if anything is going on
Melissa
Stayed 1 night in Feb 2024
Response from Misty on 20 Feb 2024
Thank you for taking the time to leave us a review. We are a family friendly hotel. Weekends are always busy with plenty of families getting away for many of reasons. Some are here for sports tournaments, some weddings or family reunions, others for birthdays and some... Just a getaway to have fun way from home and to enjoy the chilly weather by hanging out by a pool! We do have 1 of the largest pools in the area which does make us a hot spot for families.
6/10 Okay
Sammy
Travelled with family
30 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
updates needed
Needs update
Sammy
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Sammy,We appreciate your feedback and take all comments seriously to enhance our guest experience. Feel free to reach out to our management team directly for any further assistance or suggestions.
Hello Andrea,We are thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic visit!
Good overnight stay on our way back west. Beds were comfortable, breakfast was plentiful. Breakfast server did a super job. Fitness center needs some maintenance. Pool was awesome for my kids, they loved it.
Kristine
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Kristine,We're thrilled to hear you had a comfortable stay and enjoyed our breakfast offerings. Our team appreciates your kind words regarding the service. Thank you for bringing the fitness center maintenance to our attention, and we will address it accordingly. It's great to know your kids had a blast at the awesome pool!
8/10 Good
Brandon
Travelled with family
18 Jan 2024
Good
Brandon
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Brandon,We appreciate you taking the time to share your feedback with us. Your comments are important as we continually strive to enhance our guests' experience. Should you have any further concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Great hotel, so many places nearby to eat and shop. Staff was friendly and accommodating. Room was warm, clean, and comfortable! 10/10 recommend!
Autumn
Stayed 2 nights in Jan 2024
Response from Manager on 19 May 2024
Hello Autumn,We are delighted to hear that you enjoyed our convenient location and found our staff to be friendly. It's wonderful to know you had a comfortable stay in our clean rooms. Thank you for recommending us! Your satisfaction is our priority.
Hello Chris,We are delighted to hear that you enjoyed your stay with us! We appreciate your positive feedback and hope to welcome you back again soon for another wonderful experience.
Well it was a fluke we stayed here. They have a good pool for the kids. A bonus, not known when we booked, they provide a lite dinner 2 nights a week. Unfortunately we had ate before we arrived. I would say location offers a lot. Close to freeway, shopping, restaurants, convenience 👍.
Only down side I had was tv options.
Robert
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Robert,We're thrilled you enjoyed our pool and complimentary dinners! It's great to hear you found our location convenient for exploring the area. Your feedback on the TV options is noted for future improvements. Thank you for sharing your experience with us!
We had an AMAZING experience here!! Stayed overnight for the Iowa game and we were greeted with friendly faces, rooms were comfy, breakfast was amazing. 10/10 experience. Would definitely recommend this place
Allyson
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Allyson,We are delighted to hear that you had an enjoyable stay with us! It's fantastic that you found our staff friendly, rooms comfortable, and breakfast satisfying. We appreciate your recommendation and look forward to welcoming you back in the future.
10/10 Excellent
Kevin
4 Jan 2024
Kevin
Stayed 2 nights in Jan 2024
Response from Manager on 19 May 2024
Hello Kevin,We are thrilled to hear that you enjoyed your stay with us! Please don't hesitate to reach out if you have any further comments or suggestions.
The only feedback I have is wishing they would post what hours the pool is going to be closed for cleaning and maintenance in advance. Other than that, immaculate service, wide variety of breakfast options, huge room service menu, great pool for kids, proximity to Stead Family Children’s Hospital (with discount).
Danielle
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Danielle,Thank you for taking the time to share your thoughts with us. We appreciate your kind words about our service, breakfast variety, and amenities. We will take your feedback regarding the pool closure hours into consideration for future improvements. We are delighted to hear you enjoyed the facilities and found our location convenient for your visit to the Stead Family Children’s Hospital.
Hello Brad,We are delighted to hear that you enjoyed your stay with us! Our team works hard to provide a top-notch experience, and we are thrilled that we met your expectations. Your feedback is truly appreciated, and we hope to welcome you back for another wonderful stay in the future.