Consul Holidays from NZ$1,897

Good one nighter not for multiple nights

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.

Large contemporary rooms with comfy beds. Nice and quiet in the room. Fairly long line to check in. Requested the balance for the two rooms to be charged on a different credit card than what was used to initially book the room. Not sure the front desk person understood what we were asking. Then, later discovered from housekeeping they had one room checking out one day earlier than the other room, which was incorrect. Both rooms had been booked for the same time period. Had to go to the front desk and find out why they did that. The front desk person had to call someone. He said it had been done by his manager? I think it was done by the front desk person who checked us in. Fortunately he was able to resolve the issue by revising the checkout date.

10/10 es súper bello, es limpio, el personal es súper atento, el restaurante la comida es 10/10

Every time ac went on, it rattled all night. There are missing/broken grouts between the tiles in bathroom, and upper part of headboard was partially detached. 3 restaurants we tried had good price but we would not go back. Maybe our expectation was too high.